July 25, 2024

Taste of Travel 2024: Tuesday, May 28

Start your WTCE the right way by heading to the Taste of Travel Theatre to catch one of our insightful and educational sessions on Tuesday.

10.05 – 10.30: GOOD MORNING AMBASSADORS

We start the day with a short presentation by our WTCE Ambassadors to give us their specialist input and tell us how they see the industry moving forward.

Julianne Ponan, MBE, Owner and CEO of Creative Nature
Melissa Adamski, Nutted Out Nutrition
Kelly Stevenson, Director, JetVine
Matt Crane, Aviation Sustainability Forum, Founding Member.

Keynote speaker Matt Crane introduces the rest of the day’s programme.

10.45 –11.30: FIGHTING FRAUD IN THE CABIN

Preventing inflight fraud is one of the most hotly discussed topics in travel retail today. Airlines are losing on average between two and ten per cent of inflight sales to payment fraud and lost transactions due to offline processing, which increases operations costs and limits the scope of onboard services. This session features experts in fraud prevention, inflight retailing and onboard technology and looks at innovative solutions to help overcome the problem, with a special focus on online payment verification.  

Moderator:  Maryann Simson, Director, Jetway Communications

Panelists:
Job Heimerikx – CEO
Manuel Hübschmann, Retail Director at Retail inMotion     
Livia Vité, CCO, Perseuss 

11.45-12.30: INNOVATIVE APPROACHES TO NEXT GENERATION PRE-ORDERING

Industry leaders from across the globe converge to explore ground-breaking approaches to driving inflight retail and pre-ordering services for the next generation of travellers.

Moderator:  Joe Harvey, Deli Lites, Business Development Manager, Travel Sector

Panelists:
Thorunn Gudmundsdottir, Purchasing & Logistics Manager, Icelandair
Salim Hazife, Managing Director, Food Folk
Brett Hooyerink, Director of Sales & Culinary for McGuire & Associates and Co-Chairman of the IFSA Innovation Committee
Paul Bilham, VP Sales, Omnevo

12.45 – 13.15:  SPONSORED SESSION:    EN ROUTE -Route to Innovation:  Considering Food and Consumer Trends

Marcus Nilsson, Commercial Director, En Route
Richard Wake, Insight and Innovation Director, En Route

13.30 – 14.15: AI – A CATALYST FOR POSITIVE CHANGE?

As we navigate the ever-evolving landscape of aviation, hospitality and tourism, AI is rapidly emerging as a game-changing catalyst for change.

The pace of development in this area is truly breathtaking and views on its potential impact range from eager anticipation to fearful apprehension.   

Our keynote speaker and expert panel today will share their views on how AI could influence fundamental aspects of our industry, including: Passenger Experience, Sustainability, Operations, Compliance, and Employees.

MODERATOR: Lance Hayward – The Hayward Partnership

Keynote speaker:  Max Pillong – Lufthansa Industry Solutions. 

Panelists:
Mel Berry, Iberia, Director of Customer Experience

14.30 – 16.15: THE GROWING ISSUE OF CABIN WASTE AND WHAT’S NEEDED TO SOLVE IT

The ASF (Aviation Sustainability Forum), supported by IATA, SATS Catering and many of the world’s leading airlines, will publish the results of a comprehensive programme of Cabin Waste Composition Audits. The results highlight the challenges the sector faces on cabin waste reduction, complexity and circularity, and the billions of $ a year this is costing airlines, caterers and the impact it is having on our environment.

In this extended session, a panel of experts from across the sector will address the size and scale of the problem globally, and explore potential solutions and quick wins that can be implemented now. They will debate how this requires a review of the regulatory barriers to circularity that must be broken down, and the collaborative cross-sector innovation that is essential to re-invent and re-design the inflight products and services of the future where waste generation and waste management must become a primary consideration. Moderating this session, Matt Crane, founding member of ASF and 2024 WTCE ambassador for sustainability, sets the scene for debate in this keynote speech.

MODERATOR:  Matt Crane, Aviation Sustainability Forum, Founding Member
Claire Luiten, Sustainability Engineer, KLM Royal Dutch Airlines Amsterdam
Michael Bauer, Cabin and Cargo Architect and AIRBASSADOR @ Airbus
Celine Hourcade, Head of ESG & Sustainability, SATS Group
Daniela Stange, Corporate Sustainability Manager, IATA

1700: Onboard Hospitality Awards

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