August 25, 2026

In conversation: Nele Wallays, gategroup

gategroup's return to WTCE will be one to remember, says Nele Wallays, Director, Customer Experience, gategroup

gategroup is proud to return to the World Travel Catering & Onboard Services Expo (WTCE) in 2026. Following the recovery of the aviation industry after the pandemic, this moment represents an important milestone for our company and for the sector as a whole.

In recent years, our priority has been driving innovation across our global operations and reinforcing our supply chain to ensure consistent and reliable delivery of premium service to our customers every day. Today, we are proud to say that these efforts are on track and delivering results.

Next phase

The aviation industry is entering a new phase of growth and innovation, and with it comes evolving passenger expectations. Travellers increasingly expect an onboard experience that mirrors the quality, diversity, and creativity of experiences on the ground.

Through close collaboration with our long term data science and consumer trends partners, we truly understand the changing needs for both our airline customers and their onboard guests.

“we want to showcase our solutions to our valued customers”

Grand plans

At WTCE gategroup will focus first and foremost on what defines us best: our passion for hospitality, our culinary expertise, our innovative industry solutions, and the strength of our extensive ecosystem of partners.Visitors can expect an open and welcoming space designed for meeting, networking, and exchanging ideas with our leadership team, subject matter experts and travel industry partners.

Highlights at the stand will include the presence of our talented chefs, who will showcase tastings and culinary demonstrations inspired by future-looking food trends. We will also present our innovation roadmap, demonstrating how gategroup is transforming the entire catering journey, from menu creation and culinary design to production and onboard execution.

The future of onboard customer experience will be built through creativity, collaboration, and innovation. From catering to tableware, retail and technology, train catering, and lounges, gategroup brings together a full spectrum of capabilities that enable seamless, sustainable, and memorable experiences for every guest, every day.

gategroup’s return to WTCE runs in parallel with celebrating our 95th anniversary. We are looking forward to welcoming you at our booth in Hall 2 – a space to connect, exchange perspectives, and explore how innovation can shape the future of onboard hospitality.

gategroup.com

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