Digital solutions, tailored services and passenger wellbeing are on the agenda for this year’s Passenger Experience Conference (PEC).
PEC will take place ahead of the World Travel Catering & Onboard Services Expo (WTCE) on April 7 2025 at Hamburg Messe.
Airlines, airframers, OEMs, suppliers and design organisations will be in attendance.
Sessions include ‘Experience Driven Design for the Inflight Segment’ led by Designworks’ Director of Design – LA Studio Johannes Lampela and Associate Director – Strategy and Partnerships Nathan Portlock; ‘Shaping the Future of VIP Travel: Experience, Design and Technology’ moderated by Cristian Sutter, Managing Director of SUTTER Aviation Consulting and ‘Closing the Loop: Leveraging Passenger Feedback to Drive Ancillary Revenue Across the Travel Ecosystem’ moderated by Andrew Doyle, Senior Director – Market Development at Cirium.
PEC will also provide geographic and cross-country perspectives with sessions focussing on ‘The Transformation of the Passenger Experience in India’ hosted by Vimal Rai, Co-founder and Managing Partner at Commercial Excellence Partners; ‘How Rail-Aviation Cross-Pollination Can Elevate Passenger Experiences’ presented by Tangerine’s Director Weiwei He and Creative Director of Service Design Geraint Edwards and ‘Making the Connections – Insights into Rail Aviation Partnerships and Customer Journeys’, moderated by Edwards.
Shona Thomson, Event Manager at WTCE, said: “By diving deep into the key trends that are shaping onboard services and passenger experiences, this year’s PEC agenda perfectly sets the tone for WTCE.
“From digital innovation and personalised experiences to sustainability and passenger wellbeing, PEC brings these crucial themes to the front of everyone’s minds, providing invaluable insights that will resonate throughout the rest of the week at WTCE as the industry comes together to collaborate and plan for the future of travel.”
