After a three-month hiatus, Virgin Atlantic is beginning to welcome customers back onboard. To ensure the health and safety of customers and crew, the airline is implementing additional safety measures. These include enhanced cleaning practices, social, mandatory mask wearing, and changes to the food service onboard.
The airline will be offering a simplified hot food service in all cabins, redesigned to limit interaction, enclosed and controlled from preparation in a COVID-safe, monitored environment to the moment it is served. Economy and Premium Economy customers will now enjoy a “Fly safe, eat well” meal box, which incorporates a choice of two hot meals, cheese and biscuits and a dessert pot served with a choice of wine, beer, soft drinks and bottled water.
Upper Class customers will receive a choice of three hot meals, desserts, including cheese and biscuits and a ciabatta roll, all delivered to their seat on a tray. All customers will receive a second meal service which, on day flights from the UK, includes Mile High Tea in collaboration with celebrity pâtissier Eric Lanlard.
Corneel Koster, chief customer officer, Virgin Atlantic commented: “We will always ensure that health and safety remain our number one priority, whilst keeping our signature Virgin spirit and I am proud of all our teams who have been working tirelessly to implement new measures and evolve our customer experience. We are looking forward to welcoming customers back onboard, taking them to the skies safely and in true Virgin Atlantic style.”
All customers will also be provided with a personal Health Pack for their health and safety, which will contain three medical grade face masks, surface wipes and hand gel. Customers will be given additional space onboard. Some seats will not be available, and they will be marked with special pillows.