Qantas and Jetstar are rolling out wellbeing initiatives designed to boost passenger confidence in preparation for domestic travel restrictions easing.
The ‘Fly Well’ programme builds on temporary measures already introduced and reflects best-practice medical advice and feedback from customers.
Qantas Group CEO, Alan Joyce, said: “Safety is absolutely core to how we operate and that applies to new challenges like managing the risk of coronavirus so people can fly with confidence. We’ll continue to work with government and monitor the rollout of these measures closely, which are designed with safety in mind and help people feel comfortable given the new norms that have emerged in response to the Coronavirus crisis.”
Rolling out from June 12, the key measures include masks provided to all passengers on each flight, enhanced cleaning of aircraft plus sanitising wipes given to all passengers to wipe down seat belts, trays and armrests themselves, if preferred, simplified service and catering to minimise touchpoints for crew and passengers, passengers asked to limit movement around cabin, once seated, sequenced boarding and disembarkation.
Pre-flight more information is being sent to all customers, so they know what to expect, contactless check-in and hand sanitising stations at departure gates have been added and adjustments made in the Qantas Lounges, including increased physical distancing, hand sanitising stations, enhanced disinfection of surfaces and adjustments to food and drink service.