July 21, 2024

Air Canada upgrades inflight service

Air Canada is adding fresh new features to its inflight products and services. The upgrades include expanded inflight food and beverage offerings to suit a variety of needs and tastes, more family-friendly inflight entertainment options and advances to the Air Canada app.

These updates are the latest made by the airline as part of its ‘More to Travel’ initiative, a series of ongoing improvements underway across its travel products and services.

“At Air Canada, we know that a comfortable and enjoyable onboard experience is an important part of our customers’ travel journey,” said Jacqueline Harkness, Managing Director, Products and Services at Air Canada.

“We’re pleased to offer more food and beverage options across a variety of tastes and preferences including products not available today on any Canadian airline, as we continue improving Air Canada’s overall onboard experience,” added Harkness.

Diverse menus

Air Canada has added items to its menu that aim to suit more diverse needs and tastes.

This includes the addition of Earth’s Own oat milk, a Canadian non-dairy milk alternative – a first for a Canadian airline.

There is also a range of new beverage choices including Blue Moon Belgian White and Hop Valley IPA craft beers, as well as Vizzy Strawberry Orange Mimosa Hard Seltzer.

There is a Rosé from Provence, France and Aperol Spritz (in Air Canada Signature Class on international flights).

A butter chicken with rice pilaf and cauliflower peas masala count among the new menu options available for Premium Economy and Economy customers, on select flights. 

Content for children

Air Canada is now the only Canadian airline to offer some of the most popular kids’ shorts for inflight entertainment through a new partnership with Mattel. The entire suite of shows and movies adds dozens of hours of additional kids’ content to Air Canada’s inflight entertainment, with more new content partners coming soon.

“Air Canada is proud to be the only Canadian airline offering exclusive Mattel favourites like Hot Wheels in the CityThomas and Friends: Learning with Thomas, as well as episodes of Barbie’s vlog—which comes hot on the heels of the most anticipated movie release of the summer,” said John Moody, Managing Director of Product Design at Air Canada. “At the height of family vacation season, parents and kids can enjoy their flight with an unparalleled range of inflight entertainment options including some of the most popular and well-loved kids’ shows.”

App improvements

The latest upgrades to the Air Canada App, available for free through the Apple App Store or Google Play, allow for quick and easy access to important travel information throughout the journey including:

  • Mobile boarding passes that are easier to use at security and during boarding with seamless updates
  • Passport details of Aeroplan members linked to their profile, streamlining international check-in
  • Easier airport navigation with integrated maps of key Air Canada and Star Alliance airports
  • Ability for Air Canada Signature Class and Premium Economy customers to pre-order in-flight meals on select international flights departing Canada

“Our customers want information and digital tools that meet their real-time needs when navigating busy airports. Our focus is on delivering contextual travel information directly to our customers’ devices via our award-winning Air Canada App, with even more improvements to come,” said Derek Whitworth, Managing Director, Customer Digital Technology at Air Canada.