GLOBAL EXPERTISE CONNECTED
This page is sponsored by The Hayward Partnership
Q4 2024
Todd Traynor-Corey
PROMOTED AT: Alaska Airlines TO: Vice President Guest Products and Experience
Traynor-Corey will oversee guest experience, lounges, inflight products and experience, and cabin products for Alaska Airlines, Hawaiian Airlines and Horizon Air.
John Allard
JOINS: Optimum Solutions, Inc. AS: COO, Optimum Solutions and Optimum Strategies
Formerly President and GM of Fleury Michon America, where he championed culinary excellence and operational efficiency, Allard has joined Optimum Solutions.
Jane Bernier-Tran
JOINS: Optimum Solutions Inc. USA
AS: Vice President, Business Development
Industry leader Bernier-Tran previously held senior management roles, including tenures at United Airlines and Continental, and has now joined Optimum Solutions.
Paul Thomson
PROMOTED AT: gategourmet TO: General Manager KSA
With over 27 years of airline catering experience, Thomson will head up Gate Gourmet’s new state-of-the-art airline catering facility in the Kingdom of Saudi Arabia.
ALSO ON THE MOVE… >> Simon Francis has joined Compass Supply Solutions as Managing Director, coming from Chichester Bond Limited. >> Thomas Harker has been promoted at Gate Gourmet to Executive Chef KSA. Harker has extensive knowledge and experience in fine dining.
Q3 2024
Bassem Riahi
JOINS: Air Canada AS: Director Onboard Experience PREVIOUSLY: WestJet, Qatar & Etihad
An experienced aviation professional with a strong cabin interiors, service delivery, product development, catering and performance management
Íris Anna Groeneweg
JOINS: Foodcase International AS: Commercial Director for North America, FROM: Icelandair
Will lead commercial activities, drive business growth, and develop strategies for North American expansion, while fostering relationships with industry partners.
Melanie Berry
JOINS: Vueling AS: Chief Customer Officer FROM: Iberia
Responsible for overseeing customer experience and driving satisfaction, loyalty and business growth by aligning customer-centric strategies across the airline.
Paula Lafora
JOINS: Iberia AS: Director of Customer Experience FROM: Iberia Design & Delivery
Will lead customer experience transformation across the journey, ensuring a robust four-star service and product, and building employee engagement.
ALSO ON THE MOVE… >> The Hayward Partnership has announced two new partners. Michelle Green, formerly at Tourvest, and Christopher Stubbs, from Stubbs C Design. They bring expertise in customer experience curation, client management, strategy, e-commerce and more.
Q2 2024
Louise Leaupepe
JOINS: Riyadh Air AS: Inflight Experience Senior Manager FROM: Air New Zealand
With over 20 years experience across inflight product, service, operations and interiors, Louise will be responsible for developing the inflight offer for Riyadh Air.
Sarah Stedman
JOINS: John Horsfall AS: Account Executive
Following 10 years’ industry experience at Camira Fabrics, Sarah brings in-depth knowledge across textiles manufacturing, logistics and customer service to the team.
John Moriarty
JOINS: Retail inMotion AS: CEO FROM: Beyond
John brings a wealth of experience in the travel and onboard retail business globally. He previously served as Chief Retail Officer of gategroup and has held various leadership positions.
Bridget Schmidt
JOINS: Intervine AS: Cruise Line Sales Manager
After a spell as Chief Financial Officer, Sharon is now responsible for the business stability and growth the company that owns Compass Supply Solutions.
Naoko Nishijima
ANA Catering Service AS: President and CEO
Naoko Nishijima has been appointed as the first female President and Chief Executive Officer of ANA Catering Service. Naoko first joined ANA in 1983 as a flight attendant.
Mark Coleman
JOINS: Intervine AS: Chief Commercial Officer
Mark brings his 25 years of customer-centric wine industry experience and product innovation to lead commercial strategy at Intervine and to support its continued growth.
ALSO ON THE MOVE… >> LSG Group has announced plans to devolve more responsibility to its regional and functional entities. The team will be led by new CEO Greg Anderson, who joins the company from Securitas AB North America Division, where he served as President and Chief Executive Officer. Anderson will be supported by new CFO Nathan Oujezdsky, who joins the company from Flix North America, where he also served as CFO. New COO Jeff Riedel has been President of United Ground Express since 2022.
Q1 2024
Marianna Levy
Conetic AS: Executive Vice President
FROM: Internal
A year after joining Conetic, whose portfolio includes Touch, Marianna has been promoted from Vice President of Customer Experience to the company’s EVP position.
Marc Warde
JOINS: Foodcase International AS: Global Special Meals Programme Director
Marc is responsible for special meals programmes, focusing on delivering exceptional dining experiences for passengers with food allergies and intolerances.
Ashley Kerber
JOINS: Kaelis AS: Regional Director, North America FROM: En Route
Ashley’s focus will be driving sales growth and nurturing customer relationships in North America, aligning with Kaelis’ commitment to provide excellent service.
Sharon Crompton
CSS Group Ltd AS: Managing Director
FROM: Internal
After a spell as Chief Financial Officer, Sharon is now responsible for the business stability and growth the company that owns Compass Supply Solutions.
Stuart Grief
InterLnkd AS: Board Advisor
InterLnkd, which has developed an intelligent product matching engine to boost ancillary revenue, has appointed Stuart as a board advisor. He continues to serve as EVP with Forbes Travel Guide.
Jenny Jackson
JOINS: United Airlines AS: Director of Food and Beverage Programmes
Now with United Airlines, Jenny has a passion for all things culinary and brings more than 20 years of airline industry experience to the team.
ALSO ON THE MOVE… >> oneworld alliance has appointed Nathaniel Pieper, Alaska Airlines’ Senior Vice President of Fleet, Finance and Alliances, as CEO from April 1, 2024 >> Markus Binkert has left his position as Chief Financial Officer of Swiss International Air Lines to become CEO of the SV Group >> Sven Thaler has been appointed Lufthansa Group Airlines’ Group Senior Director Sales for Northern Europe >> En Route has made several senior management appointments, including Dawn Collinson (Procurement Director) and David Collins (Supply Chain Director) >>
GLOBAL EXPERTISE CONNECTED
This page is sponsored by The Hayward Partnership
