Air Canada passengers can now track the progress of their baggage and mobility aid in real time at key points throughout their journey.
Using the Air Canada mobile app, passengers can now track their baggage and mobility aid as it travels with them on domestic flights, based on the same tag scanning information that Air Canada employees use at each stage to handle these items.
Initially available to customers travelling within Canada during final development, the tracking feature will be expanded to the airline’s US flights next year and, over time, select international destinations.
- Air Canada mobile app users will be able to track the progress of their checked items at key points from check-in, through the airport handling processes, onto the aircraft and through connections and arrival, providing reassurance every step of the way.
- For passengers required to check mobility aids, they will be able to track the movement of their aid, including to confirm, under Air Canada’s accessibility protocols, that it is securely loaded before the aircraft departs.
- The tracker’s What’s Next feature tells passengers the next step for their belongings, including information on where they need to pick up their bag, such as an airport baggage carousel number, either at a transfer point or the end of their journey.
- When baggage is delayed, in addition to existing text or email notifications, the app has the functionality to advise passengers of delayed items and enable them to easily file a delayed baggage report from their smartphone and arrange delivery. Passengers will receive a confirmation message that the report is received with a file number and a link to follow up on any updates.
Passengers can download the Air Canada mobile app at no cost from Apple’s App Store or Google Play.
