May 30, 2024

Think Tank solutions come to the fore

Onboard Hospitality partners at the Future Travel Experience (FTE) have unveiled a Post-COVID-19 Passenger Experience Think Tank detailing a series of immediate and longer-term strategies for the post-pandemic normal.

Pulled together through discussions with airlines and airports, the Airline Passenger Experience Association (APEX) and members of the FTE Innovation & Startup Hub, the solutions aim to provide a roadmap for businesses to ensure they adapt and thrive in the new normal.

In addition to detailed guidance and best practice specifically tailored to each passenger touchpoint – pre-travel, check-in, security, departure hall, boarding, onboard, and arrivals & immigration – the Think Tank includes 10 recommendations for the short, medium and long term. The full document can be