Following the restart of passenger flying in July 2020, Virgin Atlantic has simplified its service onboard to minimise interaction between customers and crew.
Upper Class customers are now offered a welcome drink upon boarding, followed by the choice of three individually plated hot meals as part of the main meal service. This is accompanied by a salad and choice of three desserts. including cheese and biscuits.
On day flights, customers are offered a second meal service including the Eric Lanlard Mile High Tea and can now opt for a deli dish or a lighter option if they prefer. For those travelling on night flights, there is a choice of three hot breakfasts as well as side dishes including fresh seasonal fruit, bircher muesli and pastries. All these options can be washed down with a selection of champagne, wine, liquors, soft drinks and teas and coffees.
Passengers in Premium now receive a bespoke meal service including a choice of three hot meals, cheese and biscuits and a dessert, all served on a tray. For the second meal service, Premium customers receive the Eric Lanlard Mile High Tea with a choice of prosecco or hot drink or on night flights, a breakfast including a warm pastry, seasonal fruit and yoghurt served with PG Tips tea or Change Please coffee.
Customers in the Economy cabin can choose from two hot meals as part of the Fly Safe, Eat Well meal box, which also includes cheese and biscuits and a dessert. The second meal service includes the Eric Lanlard Mile High Tea on day flights or a breakfast consisting of a warm pastry, fruit and yoghurt on night flights. Customers in Premium and Economy can also choose from a selection of wines, beers, liquors and soft drinks throughout the flight.
Corneel Koster, chief customer and operating officer at Virgin Atlantic commented: “We know our customers are missing that magical feeling you get when you step onboard an aircraft, ready to start your travels. Whilst customers may not be able to travel right now, we’re bringing back those little touches, including welcome drinks, hand plated food and more choice of meals, so that first flight after lockdown feels even more special.”