dnata (through its Alpha Flight Services joint-venture) has selected Omnevo to power its future omnichannel retailing and onboard sales and service offerings onboard its largest inflight-retail airline customer in the UAE.
The project scope includes a digital program to enrich onboard and pre-order catering programs, including the rollout of Omnevo’s digital platforms in powering the onboard ePos and pre-order systems and its expertise in supply-chain management.
Omnevo has created a new modular ecosystem with low entry cost that offers an end-to-end solution, including the unmatched capability to generate real-time analytics throughout the entire supply-chain. This incorporates precise identification of what is consumed, purchased, wasted and lost, potentially creating significant cost-savings and customer service improvements for airlines of any size.
dnata’s catering division has continued to innovate and expand at pace over the past 12 months, launching its dedicated inflight retail unit in the UK, adding to its airport lounge network and developing menu solutions for airlines and on-ground customers, while entering the consumer food market.
Michael Raasch, CEO of Omnevo, said: “Particularly from my own airline background, we are especially delighted to work with such globally respected operators as dnata and Alpha Flight Services. Our concept for Omnevo was crystalized right in the heart of this crisis specifically to smash through a number of key operational barriers faced by airlines and other mobility operators, so we know their challenges and how to resolve them.
“Omnevo’s solution has already proven to strongly improve retail program and supply chain efficiency by double-digit percentage figures with other pioneering airlines by reducing involuntary stock-loss, fraud, food waste and routing and supply chain issues and supporting sustainability goals. These enhanced efficiencies can drive a post-COVID recovery for the airlines and operators with the vision to realize that the already declining effectiveness of traditional methodologies will not – cannot – fully address these new realities.”
David Loft, chief commercial officer of dnata catering, commented: “Every area of aviation has faced an unprecedented crisis in COVID-19. Positively, the challenges of the last 12 months have driven an even sharper focus on customers across the board and fast-tracked the development of technology and product solutions. Working closely with our joint venture partner Alpha Flight Services, we are pleased to add Omnevo to our list of technology partners, an equally ambitious and performance-driven team providing world-leading solutions.”
