All’s well in Hamburg
This year’s Passenger Experience Week 2019 in Hamburg (April 1-4) will shine a light on innovations and services across the comfort and wellbeing sector through its four exhibitions and events.
The Aircraft Interiors Expo (AIX) will be marking its 20th anniversary and gives visitors the chance to see latest seat designs and soft interior solutions, inflight entertainment and communications, galleys and galley equipment, lavatories and cabin lighting. The show’s focus is on innovation that shapes cabin design and comfort with those confirmed to exhibit including Safran SA; Recaro Aircraft Seating GmbH & Co. KG; STELIA Aerospace; and Adient Aerospace. Lantal Textiles AG will present its Pneumatic Comfort System (PCS), which replaces conventional seat foams with air-filled cushions, complete with integrated massage function to aid relaxation. Panasonic Avionics Corporation, which recently launched its in-seat Wellness range of options for its NEXT platform, will show more new wellness solutions.
From blockchain, biometrics, AR and machine learning to mobile apps and artificial intelligence (AI), exhibitors at Passenger Technology Solutions (PTS) will demonstrate advancess in software technology and the show’s new hackathon – PaxTech Hack – will bring together teams of international developers, designers and marketers to create new solutions to improve the end-to-end passenger experience.
Pre-ordering apps for customised food service and inflight retailing will be under the spotlight as new opportunities arise to showcase products through augmented reality.
In the World Travel Catering & Onboard Services Expo (WTCE) exhibitors will demonstrate how operators are catering to consumer demand for healthy alternatives. Suppliers such as I Love Snacks and Chum Fruit Bites will focus on healthy snacks like Italian olives, almonds and mixed nuts and a high-fibre, 100% natural fruit vegan and kosher snack range. Phizz, which launched at WTCE two years ago returns with its dual formulation effervescent tablets, ranked as number one in its category on Amazon UK.
Other comfort suppliers will focus on new blankets, sleepwear, amenity kits and noise-cancelling headphones, as well as hydration products.
Kicking off the week, Passenger Experience Conference will addressing the importance of sleep onboard. John Tighe, design director of JPA, will explore how technology and thoughtful design can help promote sleep throughout the flight, explaining the role of digital wellness solutions in creating outstanding personalisation.
Other topic moderators will address how to solve spacial puzzles (with an exclusive look at Bombardier’s Atmosphère cabin), and the role music can play in building loyalty. Inclusivity will also be the focus of a panel discussion when representatives from ATR, Flying Disabled, Virgin Atlantic, tangerine and BlueBox Aviation address the innovative solutions that work for any passenger profile.
For more information and to register passengerexperienceweek.com/