Doing the Charleston
June 12, 2019
Journey: Heathrow to Charleston • British Airways • Economy
THE FLIGHT: British Airways has just started a new route from Heathrow to Charleston, on Thursdays and Sundays, and I took third departure, BA221, leaving from Terminal 5.
CHECK IN: Check in was polite and efficient. I asked for and was given an aisle seat.. The shuttle journey to Gate B45 took 20 minutes, but when we arrived, boarding had been delayed due to non-arrival of the aircraft. We finally took off an hour late at 18.30.
THE SEAT: I had 32H in Economy, an aisle seat in this B787 with nine seats across and two aisles. The interior was light and airy with good headroom. The seat also had acceptable legroom, which was vital on this eight-hour flight, with a nine-inch seatback IFE screen and USB power for charging your tablet or phone. The IFE included a new selection of 20 Award Worthy films, including The Favourite, Mary Poppins Returns and A Private War. There were also 43 New Onboard, 39 New Releases and 12 Best of British films, plus TV, games, Disney and kids’ channels. There was a good selection of audio description and closed caption films available. Sadly, there was no wifi on this flight.
THE SERVICE: The cabin crew were smartly dressed, efficient and friendly, and attentive. The drinks service came promptly after takeoff, but the Italian Merlot was nothing special. I had pre-ordered the gluten-free meal, which came before the others, and was pretty good. The salad was lettuce and tomato, but with no dressing. The main course was a large chicken breast with roasted vegetables and rice. There was also cheese, a bread roll and Nairns oatcakes. Dessert was a tiny, light jelly with two blueberries and one raspberry on top. A second meal was served one-and-a-half hours before landing. This was more of a snack, and less successful: a turkey and cheese spread sandwich, with some more oatcakes and soft cheese, plus orange juice and coffee.
THE VERDICT: We landed around 21.15 local time, around 45 minutes late. It was a good flight, well-catered, with tasty and plentiful gluten-free options. The staff were a major plus point: they were friendly and did not seem to mind people getting up to chat and stretch their legs. The entertainment was good, with the Award Worthy section full of movies I had not seen, and BBC World News also available. There was no wifi and the moving map (3D maps by Geofusion) did not appear to work on my screen.
Effortless to Singapore
May 29, 2019
Journey: Heathrow to Singapore • Singapore Airlines • Economy
PRE FLIGHT: SQ317 check-in at T2 was quick and easy. As we approached the kiosk a super-friendly attendant directed us to the premium check-in desks saying they’d help as they weren’t busy. We were processed quickly with options to change our seat positions.
THE LOUNGE: I’d been given access to the SilverKris Business lounge. It was quite a walk but once there, it was close to the departure gate. It was large and spacious with big expanses of glass looking out over the airport. The decor featured a signature batik design screen and wood detailing. Seating was plentiful, large and comfy, with convenient integrated side tables. There was a great selection of food from full English to continental with pastries, cold meats and fruit offered buffet-style. Plus plenty of hot and cold beverages and a bar for those wanting cocktails.
THE FLIGHT: I received a friendly welcome at the aircraft where we were soon settled for an on-time departure at 09:55. The flight was operated by a A380-800 which felt new, clean and airy. As spare seats were available I was able to move to a front row seat in Economy with extra leg room, which suited me, although it had a less easily accessible screen, charge points and plugs. IFE was easy to navigate, had some great film choices including new releases. Staff were welcoming, cheerful and accommodating.
THE CATERING: Soon after take-off breakfast was offered – egg and chicken sausage or, as I choose, beef noodles which was very tasty, moist and filling. There was also fruit and ice cream on offer. Later in the flight, with about six hours to go, a main meal was served with chicken, fish and mutton-curry options. I took the chicken, with mushroom sauce, and although the sauce didn’t look great, it was in fact full of flavour. The non-slip tray included roll and butter, cheese, a BBQ chicken vegetable salad appetiser, and chocolate and cherry mousse cake, which was light and fresh tasting.
THE VERDICT: It’s a long flight to Singapore but this one passed quickly and pleasantly. The staff were attentive and available throughout, with water and juice regularly offer, and the catering was tasty and timely. All in all a good flight.
British Airways World Traveller Plus
January 16, 2019
Journey: London Heathrow to Singapore • British Airways • World Traveller Plus
PRE-BOARDING: I was flying on Christmas Day evening and while the chaos caused by drones at Gatwick pre-occupied the media, Heathrow T5 was full of festive spirit, decorations and cheery staff. Check-in was quick and easy.
THE SERVICE: The crew was warm and welcoming and were all entering into the spirit of the day with reindeer antlers or Santa hats and tinsel. Sparkling wine was offered promptly as a welcome, and festive food choices were advised on a special menu card. Drinks and pretzels were served within the hour with generous ‘well as it’s Christmas’ double G&Ts and two mini bottles of wine for with dinner. The crew were engaged and chatty: “These pretzels are so good, you’ll love them, they’re amazing’ (Penn State sour cream and chive flavour).
THE CATERING: Dinner was served within two hours with our ebullient stewardess admitting her trolley was ‘a bit like Santa’s sack – full of surprises’. There didn’t seem to be any chicken stir-fry as per menu but there was another chicken option, beef stroganoff or a Christmas dinner option. It was still Christmas Day – just – so I went for the turkey. It was good, plenty of thick slices of meat, roast potatoes, parsnips plenty of gravy a couple of sprouts and chestnut stuffing. All pretty good. Served with a huge warm roll offered from the basket, followed by mince pie and cream. The red cabbage salad and cheese and biscuits completed the offer.
THE SEAT: Seat 24E was an aisle seat in a row of four with rows of two on each window side. The seat recline was stiff and hard to operate but the recline was good and the foot rest/ leg space ample. The head rest support further aided comfort. The reclined seat in front of course depleted my space but the adjustable tilt on the screen ensured clear viewing.
I was given an excellent noise-cancelling headset and there was a good selection of inflight entertainment including BA recommendations and ‘Festive Cheer’ – eight seasonal favourites including Elf, the Grinch and The Holiday. The USB charger points were easily accessible below screen.
The seat was comfortable and a quiet cabin ensured some good rest was possible. The in arm tables mean the arm can’t be lifted which made it hard for middle passengers to get out. A small amenity kit included socks, toothbrush and eye mask. It was nothing fancy but provided the basics. There was a good fleece blanket and pillow provided.
THE VERDICT: The Premium Economy seat was comfortable and definitely felt roomy. The meal quality was good but the stand out feature was the staff. Great service from a crew that were upbeat and friendly and full of Christmas spirit without dropping their professionalism. On a day they might have been disgruntled to work they were in fact the highlight of the flight and made this long haul a cheery and painless experience.
Flying home with Virgin Atlantic
December 12, 2018
Journey: Orlando to London Gatwick • Virgin Atlantic • Economy
PRE-BOARDING: I was flying overnight with Virgin Atlantic from Orlando International Airport (MCO) to London Gatwick, and was hoping to catch up on some much needed sleep. As I hadn’t managed to check in online, I headed to the airline’s check-in area where I was greeted with an empty machine and checked-in within moments. Making my way to Airside 4, I was a little underwhelmed and slightly confused with the choice of restaurants on offer for an American airport, between Bahama Breeze and Aussie Outback, the obligatory Burger King proved very popular among flyers.
THE SEAT: I was greeted with a pillow, blanket and headphones on my seat, a nice gesture but with no obvious place to put them if you choose not to immediately use them. The seat itself was comfortable and presented enough leg room for even tall passengers. It was easy to recline and the leather headrest ensured you had sufficient support when trying to sleep. Staff were very well presented, smiley and prepared to do what they could to make the journey as comfortable as possible for passengers.
THE EXPERIENCE: Staff were quick to bring round snacks, drinks and an evening meal soon after take-off, perhaps conscious that people were keen to try and sleep. Dimmed lighting and a variety of films on ‘Vera’ – Virgin’s entertainment system, made it easy to drift off, however I found the new releases limited and difficult to find as you had to scroll through the entire list.
THE CATERING OFFER: We were given a menu card early on in the flight which gave the option of three meals (one vegetarian). My meal consisted of a cold pasta starter, then a hot lamb curry, a cheesecake pudding and cheese and biscuits. The meal was filling and tasty and was served with red or white wine, followed by tea, coffee or hot chocolate. We were also served a mini ice cream which provided a refreshing perk and before landing a breakfast of a cheese croissant and yoghurt – we certainly didn’t go hungry! Staff circulated with drinks regularly but were cautious not to wake sleeping passengers.
THE VERDICT: Despite some strong turbulence at times, the flight seemed smooth and quick. I left the plane feeling well-fed and relatively rested and found the accommodating staff to be the highlight.
WOW factors en route to Boston
December 04, 2018
Journey: London Gatwick to Boston Logan, via Keflavik • WOW Air • Wow Plus
PRE-BOARDING: The flight departed from Gatwick Airport South Terminal where ground staff were very friendly and helpful, giving good advice on a last-minute visa problem and remaining calm throughout. It was operated by a new A321, smart in Wow’s mauve/purple livery and departed from an easy-to-access gate, no 1. After a short wait on the tarmac, we took off about 20 minutes after our allotted take-off time. The stopover of about two hours at Keflavik airport, Iceland, was painless as the airport was clean and efficient, with lots of food and shopping outlets.
THE ROUTING: The flight was scheduled to leave from Gatwick South at 11.40am. The first leg took three hours 15 minutes, and the second leg approximately six hours, landing on time. Wow Air flies from Gatwick to Boston via Reykjavik once or twice daily, with a total journey time of around 11 hours. Flights are from £150, but Wow Plus at £225 gets you checked bag and a cabin bag, and a better seat. The second leg was operated by a A321 which took off at 4pm, 30 mins later than scheduled. This plane had three seats each side, with no ‘Big Seat’ option.
THE SEAT:The seats were three across on each side, with good elbow and legroom. My Wow Plus seat was 5A. Upfront there were two rows of two seats each side, in a ‘Big Seat’ section that was not divided from the rest of the cabin. The ‘Wow me up’ service allows passengers to bid pre-flight for these seats and the extra legroom seats around the exits. There was no wifi onboard, no seatback screen, and no entertainment provided. The Wow Inflight Magazine, however, was a special ‘Art Issue’ and was well worth reading for its information on the Reykjavik underground art scene, as well as museums and galleries. On the second leg, the seats had plenty of legroom and were quite comfortable, though a bit of skimping in the padding of the seat became noticeable after the first three hours. Again, no wifi or entertainment, apart from iPads for rent at US$25, with a small selection of films and games.
THE SERVICE: The cabin crew were very smart in their mauve uniforms, which matched (almost) the purple and dark brown leather seats and discreetly patterned carpet in the cabin. After about half an hour, the drinks service trolley came around. I ordered two beers and two bottles of water, which came to an eye-watering US$18.57 – a timely warning of alcohol prices in Iceland itself. We had not pre-ordered food, but my neighbour had what looked like a well-cooked and presented scrambled egg with fresh tomato. A small selection of sandwiches, baguettes, pizza and Greek salad was available from the onboard menu, all at around US$10, plus soups, noodles, yogurt, porridge and snacks.
THE VERDICT: This was a good experience, with friendly and attentive cabin crew. The seat was comfortable with sufficient legroom for tall passengers. The lack of entertainment onboard was a surprise, and the only major drawback to this admittedly budget flight as it made it a rather boring flight. The service seems a viable candidate for the portable nearFi systems now being offered by Bluebox, AirFi, Immfly and Lufthansa Systems BoardConnect, among others.
October 17, 2018
Journey: New York to London Heathrow • American Airlines • Premium Economy
PRE-BOARDING: I was flying on the AA100 from New York’s JFK Terminal E to London Heathrow Terminal 3, departing at 6.15 and arriving at 06.50 (local times), and operated by a B777-300. I was unable to check-in online but the airline’s check-in area was efficient and straight-forward and the queue through security relative short. Boarding was done in seat location groups to ensure timely efficient loading.
THE SERVICE: I had pre-ordered my meal choice online and it was delivered quickly, so quickly in fact that I was half way through eating it before my drinks service arrived! But the meal was excellent with a good sized chicken portion served with a side salad and the best bread roll I’ve had onboard, plus a good chocolate dessert, cheese and crackers. All was presented well with ceramic crockery and linen napkin. A second drinks service was offered after trays had been cleared, and a breakfast of fruit plate, yoghurt and croissant was served just under an hour before arrival.
THE SEAT: A bottle of water and comfort pack (with Casper blanket and lumber pillow, Cole Haan amenity kit, and headset) were awaiting me in the seat. I travelled in seat 16D which has the extra leg room infront on the bulk head. The seat was roomy and controls for the recline and foot rest were simple. The screen was stowed within the seat but popped out easily and the IFE system offered a comprehensive choice. There was a small storage compartment and fold out tray stowed in the arm rest, plus a USB charging point.
THE VERDICT: The aircraft felt new and the Premium Economy seat definitely was comfortable and well thought through. The meal quality was excellent and the amenities given with the seat were good quality and useful, especially the lumbar pillow. The staff were efficient if a little brusque in their service but overall the journey was a good experience.
August 29, 2018
Journey: London Heathrow to Munich • Lufthansa • Economy
PRE-DEPARTURE: My early morning flight meant getting through check-in and security was as smooth and pleasant as one could expect. I experienced a brief delay going though security without any explantation, however upon further enquiry I was told that my liquids bag just needed vacuum packing, after this was completed I was clear to board.
THE SEAT: The flight departed on time and I was very surprised with how much leg room I had on the A320, something I often struggle with being 6’2. The overall comfort of the seats was exceptional but due to the upright position of the headrest, having a quick power nap was slightly difficult.
THE CATERING OFFER: I opted for the meat lunch option and was pleased with the quality of my meal. It was in essence just a sandwich, but included multigrain bread, topped with noble salami, tasty Edam and crunchy paprika and refined with an aromatic remoulade quark spread. Altogether a filling lunch. There was a good selection of soft drinks, alcohol and fruit juice. I opted for a lager which was served at a refreshingly cool temperature.
THE VERDICT: The flight was comfortable and on time. Short but sweet at just one hour and forty minutes but long enough to enjoy the complimentary meal and catch up with some work on my phone in the absence of films. The return flight from Frankfurt was a carbon copy and I felt the cabin crew’s attitude to irritating customers was an example for all airlines. I can’t speak highly enough of Lufthansa when it comes to customer service.
A Taste of Mexico
July 23, 2018
Journey: Amsterdam to Mexico City to Panama • Aeromexico • Economy & Business
PRE-DEPARTURE: Gate Gourmet in Amsterdam has been providing Aeromexico catering since the airline commenced services to Amsterdam in 2016. The airline operates daily services switching between Boeing 787-8s and 787-9s.
THE SEAT: Aeromexico is a full service airline, their marketing efforts highlight the fact that passengers receive complimentary drinks (including alcohol after 11am) and meals/snacks depending on the flight time. For flights under three hours in Economy a snack such as peanuts or cookies are served whilst flights up to six hours will include a hot meal service. It’s worth noting that the airline also serves Tequila shots on flights after 11am, but remember to sip, not skull!
THE EXPERIENCE: Each month the team at Gate Gourmet prepare 1100 Business and 7200 Economy meals for passengers travelling to Mexico City. And whilst the airline doesn’t offer any celebrity inspired chef dishes on the route from Amsterdam, Edmund Wong Man Ho owner of the Red Duck restaurant in Mexico City has created the menus that are served on flights to Shanghai, whilst Edo Kobayashi owner of Torobi Murasaki (also in Mexico City) has too created dishes which are served on flights from to Tokyo.
Overseeing the airlines onboard menus in Business is Enrique Olvera known for the famed Pujol restaurant in Mexico City, which in 2016 was ranked 25th among the worlds top 50 restaurants. Olvera has been overseeing the menus since 2014, he is a firm believer in using only fresh, quality ingredients that are free from preservatives or processing of any kind. Past dishes in Business have included: shrimp in garlic with red quinoa; filet of beef with carrot pico de gallo, couscous and snap-peas; breast of chicken with oregano chimichurri, wild rice and string beans; and lettuce, string bean and potato salad.
THE CATERING OFFER: For the Amsterdam to Mexico City route the airline aims to showcase dishes that have European influence. In economy that means offering of a chicken or pasta every flight, with seasonal fruit and a fresh salad on each meal tray. Outbound from Amsterdam I chose the chicken tikka masala, which was a tasty option. Main meals are apparently changed monthly. In Business there are two types of cold appetisers (that change monthly also) and a salad. Hot meal options always include at least three options such as chicken, fish and pasta. In between meals Business passengers can snack on sandwiches, savoury items as well as fruit trays, whilst in Economy sandwiches are on offer. There are a number of Mexican branded snacks and drinks, but also local beer Heineken, and in Business Stroopwaffels, the very popular Dutch sweet biscuit.
Prior to arrival in Mexico City breakfast was served to everyone. In Business it was a hot breakfast service of omelette or a cold fish plate. In Economy the hot breakfast is an omelette or scrambled eggs followed by a yoghurt and more fresh seasonal fruit.
Whilst in transit at Mexico City I experienced the Salon Première Lounges and noted the brand collaborations with brands such as Desertika Spa, Punta del Cielo, Corona and Maestro Tequila.
Punta del Cielo Café is featured heavily in the airlines lounge in Mexico City, the brand is dedicated to the production, sale and distribution of gourmet coffee from the states of Chiapas, Oaxaca, Guerrero and Veracruz.
THE VERDICT: Online reviews are not that favourable so I was interested to see how the airline is collaborating with well established brands and celebrity chefs to enhance its inflight experiences. All in all it was a good experience. The Economy meals were of a good standard and I was pleasantly surprised by the cabin crew service, and the hard product. Taking advantage on an upgrade offer from Mexico City to Panama, Business options included a hot or cold breakfast option and I had hot omelette with spinach and black beans, fresh fruit and a croissant. Whilst the omelette was a little bland, the rest of the meal tray offering was good. For a three + hour flight I felt the meal was a little basic for Business if compared with those experienced in Asia and Europe.
In it for the ultra long-haul
July 04, 2018
Journey: London Heathrow to Perth, Australia • Qantas • Economy
PRE-DEPARTURE: I have to admit I boarded this flight with dread. Ultra long haul sounds cool and the time saving benefit of a non-stop flight to Australia had unquestioningly encouraged my booking, but faced with the reality of up to 17 hours confined largely to an Economy seat, it really did not appeal.
THE SEAT: First impressions weren’t great. While staff were friendly and looked great – bright uniforms, fresh cheery faces – the Business cabins had a serene calm and PE passengers a steely ‘we’re ready for this’ look, my seat in a row 55 took me deep into Economy. Here the usual chaos of baggage, bodies and belongings filled me with a certain sense of panic. However once we’d all carved out our small territories, juggled pillows, books, backpacks, babies and neck pillows in to place, things soon started to improve.
The seat itself had a slight recline and netted footrest plus adjustable headrest/support. The back-of-the seat touchscreen was like an enlarged iPad and could tilt to improve the viewing position. Below was a charging doc and storage shelf which doubled as an iPad holder if you’d brought your own. The table had a half and full option and there was an additional charging socket in the arm rests.
THE EXPERIENCE: The Dreamliner was clean and new and the sculpted overhead bins seemed to give a sense of height and space. Windows are bigger and ‘mood’ lighting adds to the ambience. Being in the centre aisle of the 3-3-3 configuration meant there was no scenic view but on the plus side I was free to come and go to the toilets or for a stretch as I pleased, and circulated often. Take-off was slightly later than scheduled but not enough to impact the 16.40 hours scheduled flying time. Take-off was smooth and the aircraft was noticeably quieter.
THE CATERING OFFER: The first six/seven hours were a breeze. A drinks service, with rice snacks, came twice with dinner (if you put yourself on Perth time) served about three hours in.
The chicken sounded nice and since I was focused on the well-being credentials of the flight, was going to be my choice but it was all gone by my row. The alternative beef bourginon which was tasty enough, was served with carrots, beans, some somewhat uninspired potatoes and a garlic roll. The tableware seemed a bit minimalist too. A small melamine half tray was presented onto which sat the hot meal and cutlery pack, with the dessert set directly onto the table beside the tray and the roll likewise, on a serviette. It was all tasty if lacking in wow factor although the subsequent round of tea, coffee or hot chocolate with marshmallows and a kitkat, and then two rounds of ice lollies certainly ensured no one was hungry.
By hour seven the lighting had gradually dimmed and we were encouraged to sleep… babies permitting. Throughout the night the crew was readily, circulating with water, and a calzone (or bacon roll on the return leg) for those still awake. A well-stocked larder included cheese and biscuits, houmous and carrot packs, cereal bars, cake and apples for free grazing.
Lights came up for breakfast three hours out, and the fruit plate, Greek yoghurt and muffin were all excellent. A hot omlette, sausage, bacon and spinach was also available and two rounds of tea/coffee.
THE VERDICT: The thought of this long flight was very much worse than the reality. The Dreamliner cabin environment really does seem to support wellbeing in the air. The atmosphere remained relatively fresh throughout, there was very little operational noise or distraction and the lighting helped create a pleasant environment throughout. The crew were great, nothing was too much trouble at any time and they were welcoming and understanding of anyone stretching or standing in their galley, where F&B extras were always available. Little was done to acknowledge the duration of the flight but perhaps Qantas simply want to establish this as a new normal. I disembarked feeling surprisingly good and certainly wouldn’t hesitate to take the routing again.
En route to Denver with United Polaris
June 13, 2018
Journey: London Heathrow to Denver • United • Polaris
PRE-DEPARTURE: : There was virtually no queue in Terminal 2 and I had my bag weighed and ticket presented with advice on how to take the fast track through security in about five minutes. I didn’t use the lounge this time but it’s located very close to the gate and I know from experience it offers a good variety of food and seating – private and social; lounge-style and business-like. Flight UA26 from Heathrow to Denver departed about 40 minutes after its scheduled departure of 11.25 but arrived on time at 14.15. The aircraft was a Boeing 787 Dreamliner.
THE SEAT: Seats were arranged in a 2-2-2 configuration and I had a side aisle seat, so my neighbouring passenger had to climb over me to get out. The seat controls are simple to use and converted the seat into a very comfortable flatbed or a reclining chair with soft footrest. Storage is a little lacking, with no obvious place to put a laptop and the cup holder somewhat awkwardly placed behind and above. The touchscreen TV came with padded noise-cancelling headphones and a great choice of movies and TV programmes.
THE EXPERIENCE: The staff were very attentive, full of character and entertaining as well as helpful. I was presented with a tin-style amenity kit which had socks, earplugs, a brilliant light-blocking neoprene eye mask (and I’m a connoisseur of eye masks), Cowshed beauty products like lip balm and hand cream, and a mini toothpaste with brush. The bedding included a large fluffy pillow and the signature Saks Fifth Avenue-branded textiles – a soft blanket and a thick quilt.
THE CATERING OFFER: Hot towels were handed out before a drinks service and then the three-course meal including chicken, rice and asparagus. The best course was the dessert, which offered a choice of the signature sundae – bespoke-made in front of you – or a choice from the stylish cake stand which added a little ceremony to the meal.
THE VERDICT: The image above is of the new Polaris cabin currently being rolled out and should address some of the niggles I experienced, as well as adding aesthetically pleasing points like softer lighting. The service was excellent but the food a little disappointing – but much better on the return flight.
A sunny flight
June 6, 2018
Journey: London Gatwick to Orlando • Virgin Atlantic • Economy Class
PRE-DEPARTURE: : Having overnighted in the Premier Inn beside the North Terminal it was easy walk over the road to check in, which was smooth and speedy with minimal queue.
THE SEAT: My Economy seat was surprisingly comfortable with adjustable leather headrest and easy-to-use controls for the overhead lighting and air vent located on the seat back alongside the inflight entertainment system.
THE EXPERIENCE: First impressions were really good, the aircraft was clean and welcoming and each seat was set up with a pillow, blanket and headset. We were greeted by friendly smiles and guided to our seats promptly. Considering the plane was relatively full, and has a large capacity, everyone was seated quickly, and we actually departed a little earlier then scheduled. Juice, water and hot drinks were offered regularly. There was an large selection of entertainment on ‘ vera’, the inflight entertainment system including movies, games, TV serials, music and moving map.
THE CATERING OFFER: Passengers were given a menu of choices and food was served about 30/45 minutes after take-off. I chose a couscous salad for starter, with a a creamy mushroom and chicken farfalle bake for main. Although rather a small portion of chicken, the meal was tasty none the less. For dessert we had a salted caramel and chocolate ganache Gü pot which was great. Soft drinks and white or red wine were offered. A second service afternoon tea was served later in the flight. Supplied in a lovely little kraft coloured box, lined with a deep Virgin red, the box contained a cheddar cheese and tomato chutney sandwich, on malted bread, Fairfields Farm sea salt crisps and a nutty nougat bar by the ‘the grown up chocolate company’. It was accompanied with a tea or coffee of your choice, and refreshing fruity and minty Fisherman’s Friend sweets.
THE VERDICT: This flight was really enjoyable. The nine hour journey passed quickly. The onboard facilities were good, the meal was tasty and the afternoon tea was a lovely addition. We certainly didn’t go hungry. The staff were attentive and friendly and offered good service without disturbing those wishing to relax.