Moment has unveiled an internet service provider (ISP)-independent Wi-Fi portal designed to give airlines control over onboard connectivity, passenger experience and value generation – regardless of their connectivity provider.
The Wi-Fi portal acts as a strategic digital layer between connectivity infrastructure and the services it enables.
Managed through a dedicated back office, the customisable platform allows airlines to control branding, access models, service logic and the overall passenger interface.
Moment’s ISP-agnostic approach enables airlines to standardise the passenger experience and branding across all connectivity providers and aircraft types.
It allows passengers to benefit from a consistent and recognisable interface that aligns with the airline’s identity, unified access rules and service levels. They can also be served personalised offers tailored to their route, cabin or profile.
For airlines, the platform supports continuous optimisation. That means operators can test and refine offers dynamically and adapt experiences by segment or route. Connectivity can be used as a lever for revenue generation, customer engagement and loyalty through flexible monetisation models.
Tanguy Morel, Chief Executive Officer and co-founder of Moment, said: “We are entering a new phase of onboard connectivity, where infrastructure alone is no longer a differentiator nor a competitive investment. The competitive edge lies in how airlines orchestrate the digital experience on top of it, turning connectivity into a platform for engagement, personalisation and growth.”
