Sandra has over 25 years of experience in the airline industry with her most recent role as Senior VP Customers at United Airlines, responsible for the carrier’s customer experience. Her passion is about empowering employees to take excellent care of customers.
Nik runs the highly-popular consumer airline food site inflightfeed.com and writes for consumer and industry media outlets on airline food trends. He also offers consultation services to airline catering companies.
Designer & Creative @ MadebyRene
René has been the lead designer for KLM Airlines for five years. He was responsible for several new on board packaging concepts and he has designed the new livery of the airline. He is now a successful freelance designer/creative mainly focusing on visual identity and social media concepts based in Amsterdam.
Anne de Hauw
Founder of IN Air Travel Experience
Anne is passionate about improving the passenger journey, and has a demonstrated record of customer-centric transformations for airlines globally. She has over 15 years’ experience as VP Innovation at Gategroup and as a Board Member at Servair.
Former cabin crew
Following 15 years flying out of Gatwick and Heathrow for British Airways,Shelley has extensive front line experience of inflight service and a clear understanding of what passengers want. She has a keen eye for the products and services that most help crew deliver effective and efficient passenger experiences
Ariane Van Mancius
Now New Next Food & Packaging Consultancy
Ariane has worked for Helios, deSter and Supplair (gategroup) and has dealt with more than 150+ airlines worldwide. Her passion lies in translating trends into concrete product offerings. Based in Amsterdam.
product manager, KLM
Madeleine has worked in the aviation and retail sectors for over 25 years and is currently product manager at KLM working on business class product. Previously she worked on a range of inflight strategy, training and concept developments.
Andrew has 40 years of wine trade experience and for the past 20 years he has focused solely on supplying wines to the travel sector through Ratcliffe & Brown. He is passionate about great wines and exceptional service.
Sarah has had a stellar inflight career working for SWISS International Air Lines and British Airways on significant product developments and launches, and is now and independent consultant.
Maitre Cuisinier de France
Gerard is the chief strategy officer for Cuisine Solutions and ceo of The Culinary Research and Education Academy. His culinary reputation and know-how is of world renown.
Simon has worked in the onboard industry for over 25 years at some of the world’s leading airlines including Qatar Airways as they introduced the new QSuites and currently WestJet as it launches its new Business cabin.
MD – Honour Consulting
Mike’s started at British Airways where he led the design department and pioneered the flatbed revolution in First and Business. He is now MD of the aviation design and innovation consultancy – Honour Consulting.
MD – The Hayward Partnership
Lance is founder of The Hayward Partnership a group of highly experienced, independent industry professionals providing management consultancy services to the travel catering and retail sector.
Chef HappyK Solutions
Chef happy K is a high-profile, international celebrity chef whose company is one of the leading service providers to the airline industry. Founder and ceo of APOT.Asia. Based in Australia.
Mike has spent nearly 20 years with gategroup. His primary focus today is facilitating change and advising on business strategy and development as well as retaining a number of mentoring briefs.
A restaurateur and culinary consultant, Marc runs gluten-free restaurant group, Niche, in London and owns a special meals manufacturing business. He has worked in the onboard sector for many years advising the likes of Alpha LSG.
Supplements Editor, The Sunday Times
Karen travels extensively to write about holiday destinations and overseas real estate worldwide for one of the UK’s leading national newspapers. Based in London.
Former regional catering manager with Emirates and catering manager concept development responsible for Emirates lounges. 33 years with British Caledonian Airways and British Airways. Author of Gourmet and Glamour in the Sky– covering a history of airline catering.
Ms Trinh Diem Vy
One of Vietnam’s most recognised restauranteurs and chefs. Truly impassioned by food, her Hoi An restaurants and Cooking School, are famous both in Vietnam and abroad. Based in Hoi An.
Andy is Editor of London-based The Business Travel Magazine. He has nearly 15 years’ experience in travel journalism and specialises in the hotel and aviation sectors.He has several awards including Travel Trade Journalist of the Year and Business Travel Editor of the Year.