We’re at InnoTrans
New records are being set at InnoTrans 2018 this week in Berlin.
Some 3,062 exhibitors from 61 countries are attending – with 62 % of the exhibitors from outside of Germany. Held at the Messe Berlin there are over 4,000 innovations and 146 world premieres are on display. 155 vehicles are on display in the unique open air exhibition space alongside.
In an innovative new approach partnership designed to inspire the rail industry, the International Rail Catering Group and Onboard Hospitality is at the event collaborating in Berlin at the first-ever Onboard Hospitality Forum – Rail.
Located in the City Cube, within the InnoTrans Expo, the Forum today (Sept 19) offers a sensational line up of experts sharing cutting-edge innovations that enhance the passenger experience.
Meet the speakers…
Marc Noaro, Chief Customer Officer, Eurostar: Marc has worked with Eurostar since its inception in 1994, and has played a key role in driving customer service standards and strategy for this leading cross-border train operator.
Well established as an international cutting edge travel brand, Eurostar connects 10 million customers to London, Paris, Brussels and Amsterdam and onward to over 100 locations. With a unique mulit-cultural business, leisure and tourist demographic, Marc will describe how Eurostar nurtures and embraces its diversity and sustainability to ensure a consistently great customer experience across all of its routes, perfect insights for any international travel brand operator.
Christine Stockmann, Head of Product Management, Onboard Services, Deutsche Bahn: Christine has worked for DB for over 10 years and is responsible for both the DB lounge concepts and the F&B selection on long distance ICE and intercity trains.
DB carries over 2.5 billion passengers a year is one of the most recognisable of German brands. Christine will share the amazing insights DB gained into its customers’ needs, researched in part using digital virtual technology designed to support onboard redesigns and planning.
Simon Pont, CEO ECR Retail Systems: Simon works to provide rail and other transport companies with customer facing digital systems that are both cutting edge and practical. Technology, he believes should make life easier for onboard hosts, provide intuitive customer interactions and help raise sales revenue. He will share his experience of how mobile point of sale technology and apps can enhance the customer experience onboard, raising customer loyalty, driving repeat business and opening up new opportunities for ancillary revenue.
Graeme McKinnie joined the industry after 28 years in retail most latterly as National Operations Manager for BHS where he worked with key stakeholders across the business to maximise profit in stores with the strategic project management and operational responsibility for all 169 stores over 9 Regions across the UK. Having then joined Virgin Trains East Coast in August 2016 as Regional Commercial Manager for Scotland, Graeme was appointed to lead the Customer Experience team in Scotland as General Manager 12 months later and most recently supporting the business transition to London North Eastern Railway.
Manoj Pridhanani, Creative Manager, Kaelis: Manoj is a real visionary when it comes to design, and working for Kaelis, the leading onboard equipment and service solutions business allows him the chance to express his ideas for travel in many different ways.
Manoj’s mission is to create designs that harmonise the travel touchpoints and show how attention to detail in concepts and small touches in customer service can transform the rail journey into a truly beautiful experience.
He will share the latest trends in equipment and provide valuable insights to assist any rail company looking to enhance their hospitality profile.
Nicola Webb, Commercial Director, RG: Nicola’s portfolio includes controlling interactions with an ever-changing range of around 250 suppliers, who between them deliver to RG’s vast logistics network approximately 500 million products a year for trains in the UK and across Europe.
With a previous background in airline catering, Nicola draws comparisons from that industry and looks at current trends to see how the future of onboard rail service could benefit from innovations drawn from other parts of the hospitality industry and travel catering markets.
Her unique insights will help to ensure your rail customer service offer is developing in the right direction.