Onboard Hospitality Forum – Rail

Driving onboard rail excellence

May 9, 2018

Onboard Hospitality this year formed a strategic partnership with the International Rail Catering Group (IRCG) to invite rail operators and passenger experience specialists to meet at their own dedicated event within InnoTrans 2018.

The Onboard Hospitality Forum at InnoTrans, was held on Wednesday September 19 in the CityCube, Berlin (within the InnoTrans Messe Berlin site) to offer the onboard hospitality sector the opportunity to share rail-specific insights and information.

Catering, wellbeing, design and innovation experts joined the forum to share relevant market intelligence and insights, and provide visionary ideas and inspiration to those driving onboard excellence within the rail sector.

IRCG Chairman, Roger Williams, says: “Catering and customer services on trains and in lounges already help rail operators attract millions of new passengers every year who may otherwise travel by road or air. This event will allowed those working to enhance the passenger experience the chance to hear from industry experts as they presented the latest trends, innovations, designs and ideas which can increase customer satisfaction, loyalty and repeat travel.”

Being co-located within InnoTrans allowed delegates to combine time at the forum with a visit to the largest rail industry trade fair in the world, held every two years at the Messe Berlin.

InnoTrans occupies all 41 halls available at Berlin Exhibition Grounds and most specifically features a Travel Catering & Comfort Services Services area within the exhibition segment of the Interiors hall. This area focused on passenger experience equipment, interior fittings and catering products and services and featured exhibitors such as Kaelis, LSG Group, Orvec, RONA and many more.

Full event report here

Full event programme here