Malaysia Airlines launches new online shopping platform
January 20, 2021
As part of its Enrich frequent flyer programme, Malaysia Airlines has introduced a new online shopping platform called Enrich Shoppe.
Powered by RebateMango, Enrich Shoppe provides an easy and quick way for Enrich members in Malaysia, Singapore, Thailand and Philippines to earn Enrich Miles for purchases from over 500 famous e-commerce brands such as Tumi, Sephora, Michael Kors, Watsons, JD Sports, Uniqlo, Cotton On, and many more.
The airline says that the initiative adds significant value and provides convenience for Enrich members to instantly earn up to 10X Enrich Miles earned for every US$1 spent on the new shopping platform.
The acquired Enrich Miles can then be utilised to redeem flights, hotel stays via Enrich Hotels and Temptations’ inflight duty-free products, as well as a variety of lifestyle vouchers, exclusive dining vouchers or seat upgrades and Golden Lounge Access.
Malaysia Airlines’ Group Chief Marketing and Customer Experience Officer Lau Yin May said: “Online shopping has become the better alternative these days, especially now in light of the current restrictions and the second phase of the movement control order in Malaysia, hence we embarked on this collaboration with RebateMango to meet customers’ preferences. This partnership is a great opportunity for customers to enjoy a safe and seamless shopping experience with their favourite brands from the comfort of home and to be rewarded with Enrich Miles for the four million Enrich members when they shop with Enrich Shoppe. As we continue to provide more options and flexibility to earn Enrich Miles, we believe this latest addition will be rewarding for our members. If you are not a member yet, sign up as Enrich member now which is absolutely free of charge to start enjoying many exclusive benefits by Enrich!”
Paul Koh, co-founder of RebateMango, added: “Once again, we are able to integrate a valuable partner in the rewards space and enhance their offering to members in a cost-effective and non-tech-heavy way. We are delighted to launch with Malaysia Airlines and look forward to their members being able to earn more Enrich Miles whenever they shop online!”
RebateMango has already seen success in its standalone B2C platform, which is currently live in Malaysia, Singapore, Thailand and Philippines, with plans to expand further. Members of the RebateMango platform can choose from a choice of rewards such as cashback, air miles and points from some of the most popular brands.
This article was originally published by Future Travel Experience
Ricochet Digital Media partners with West Entertainment
January 20, 2021
West Entertainment has been chosen by Ricochet Digital Media (Ricochet) to supply technical services for airline and maritime markets.
Ricochet is an independent film distribution company for both airlines and cruise ships, formed by industry experts Delisa Hudson and Jason Szymanski.
Ricochet’s first new release title is Chick Fight, available for April bookings. The company also has a vast library of great Classic titles that have been acquired from Jaguar Distribution.
West will provide technical services including digital asset management, mastering, audio and video editing, language localization and origination services, encoding and transcoding for all IFE and maritime deliverables.
Delisa Hudson, partner at Ricochet states: “Ricochet Digital Media is looking forward to bringing quality content to the travel industry, in the form of new release titles or the Jaguar film library. I’ve known the team at West for a long time. They are highly qualified industry experts and have a state-of-the-art lab which combined with their exceptional service and on time delivery meets our needs perfectly.”
Shafin Virji, VP labs at West says: “We are excited to service Ricochet’s non-theatrical post-production lab requirements. West is the lab of choice for independent distributors, based on our understanding of their sales strategy and their needs for technical proficiency, flexibility and on-time delivery.”
European Aviation Network reaches 250 aircraft
January 20, 2021
The European Aviation Network can now be accessed by passengers on more than 250 aircraft, highlighting its accelerated rollout since entering commercial service.
The connectivity solution has been available to over 20 million passengers to date, travelling on more than 200,000 flights throughout Europe, covering key destinations such as London, Madrid, Barcelona, Geneva and Rome. It is currently available with British Airways, Iberia and Vueling, which are all part of International Airlines Group (IAG).
EAN has been developed by Inmarsat and Deutsche Telekom, in partnership with leading European companies such as Thales, Nokia, Airbus, Cobham and Eclipse Technics.
Philip Balaam, president of Inmarsat Aviation, said: “EAN has transformed the inflight broadband market in Europe, offering unprecedented performance that has been truly embraced by airlines and their passengers. Usage has consistently increased since it entered commercial service and EAN experienced record data traffic in the summer and autumn months last year, reflecting an even stronger desire to stay connected amongst passengers flying during the COVID-19 pandemic.”
“An important factor in crossing more than 250 aircraft activations, including British Airways’ entire short-haul fleet, has been the record-breaking installation time we have achieved with EAN – less than nine hours per aircraft. This will ensure a smooth rollout on remaining IAG aircraft and we’re excited that even more passengers will soon have access to the industry’s best-in-class inflight connectivity, providing the same quality of broadband that people expect on the ground, from the comfort of their cabin.”
Airbus signs multi-satellite contract with Intelsat
January 13, 2021
Airbus has signed a contract with Intelsat to build two OneSat satellites operating in multiple frequency bands for Intelsat’s next-generation software-defined network. The contract was signed on December 31 2020.
The satellites will be based on Airbus’ OneSat product line, the latest generation of fully flexible, in orbit reconfigurable, Software Defined Satellites (SDS).
Airbus will deliver an end-to-end fully integrated solution, including design and manufacture of the satellites. The ground segment software components, when fully integrated into Intelsat’s next-generation software defined network ecosystem and advanced digital suite will allow dynamic operation of end-to-end satellite resources. The two next generation SD satellites will be delivered in 2023.
Jean-Marc Nasr, head of Airbus Space Systems, said: “This important contract with our long-standing and valued partner Intelsat, has a special significance for Airbus. With six satellites now in production – plus options – for three major operators, OneSat has proven that when it comes to fully reconfigurable satellites, Airbus is the winning choice. Our new industrial capabilities put in place at our sites across Europe, together with our solid experience in Eurostar geostationary satellites and mega-constellation manufacturing, will enable production of our truly disruptive OneSats at an unrivalled pace.”
The Airbus Software Defined satellites will deliver powerful performance for Intelsat customers across multiple geographic regions. This agreement also marks the beginning of a radical evolution of Intelsat’s network; Intelsat is pursuing an aggressive, multi-year network transformation plan with investments in new assets that are designed for extremely high speeds, enhanced capacity flexibility, redundancy and backwards compatibility.
Intelsat chief executive officer Stephen Spengler said: “Intelsat’s investment in Airbus software defined satellites marks an important first step in evolving the world’s largest, most resilient, integrated space and ground network. Intelsat’s next-generation software-defined network will be the catalyst for our growth, enabling future Gogo Commercial Aviation inflight broadband services, as well as other managed services across Intelsat’s customer segments.”
ThinKom completes successful over-the-air tests
January 13, 2021
ThinKom Solutions recently completed successful over-the-air tests of a pair of 17-inch active diameter K/Q-band phased-array antennas communicating through an Advanced Extremely High Frequency (AEHF) satellite.
The tests verified that the antenna, based on ThinKom’s patented Variable Inclination Continuous Transverse Stub (VICTS) architecture, meets or exceeds all performance metrics for operating effectively with the frequency-hopping waveform of the AEHF protected communications satellite network.
A broad range of uplink and downlink communication plans and modes were tested on an operational K/Q-band satellite, exercising full 1 GHz and 2GHz “hopped” bandwidths. The VICTS antennas successfully acquired, tracked, logged on and joined downlink and uplink services in all cases at elevation angles from 24 to 73 degrees.
“The stabilized beam of the VICTS antenna eliminates the need for ‘de-hopping,’ requiring substantially less processing power than electronically steered antennas and given that VICTS is the only phased-array technology that can work with very widespread waveforms, it uniquely enables use on new communication waveforms such as the Protected Tactical Waveform,” said Bill Milroy, chairman and CTO of ThinKom Solutions.
The conformal flat-panel VICTS phased-array antennas can be cavity mounted on a variety of aero, naval and land-mobile platforms, according to Milroy.
The constellation of six AEHF satellites provides secure, survivable, jam-resistant and near-worldwide satellite communications for U.S. sea, ground and air assets.
Smartvel adds Covid entry restrictions to its content solution
January 6, 2021
Smartvel, a B2B SaaS tech company specialised in destination content solutions for the travel industry, has retrained its AI technology to gather Entry Restrictions to travel due to the pandemic.
This can help companies give their travellers peace of mind about regulations, something crucial to restore confidence to travel.
Smartvel’s AI gathers the latest information from reliable sources, official websites and institutions such as IATA Timatic, and enhances the content by adding more information from Government sites and other official bodies.
It checks and validates all the sources of information within the system every hour in order to ensure everything is updated, resulting in more than 5000 checks daily.
It also offers a Covid-19 Safety Index, allowing passengers to check how affected a certain country or region is in a heat map. It provides a comprehensive ratio with total new daily cases in the last 14 days per 100,000 inhabitants, and a projection using R0 ratio and different levels of confidence for the next 5, 10 and 20 days with a SEIRS model.
Customers are able to decide which regions or destinations to include.
Etihad Airways partners with PressReader
December 16, 2020
Etihad Airways has partnered with PressReader, an all-you-can-consume digital newspaper and magazine platform.
The new partnership brings global content to Etihad’s international passengers wherever they fly worldwide. Access will open to guests 30 hours before flight time, unlocking more than 7,000 newspapers and magazines from 120 countries in over 60 languages.
Through PressReader’s digital platform, passengers also access features such as offline reading, audio listening, and translation of publications into 21 languages for those travellers who wish to read in their dialect of choice (including Arabic).
“As part of our commitment to reducing the spread of COVID-19, we removed high-touch surfaces including printed newspapers and magazines from the customer journey and enhanced the experience by partnering with PressReader,” notes Terry Daly, executive director guest experience, brand & marketing, Etihad Aviation Group.
“To encourage a contactless experience, this new partnership gives our guests choice and convenience to download as many digital publications as they would like, before their flight, to read at home, across our lounges, at the airport, or during their flight.”
A strong commitment to the customer experience and sustainability brought Etihad to PressReader from a previous digital platform. The switch was motivated by Etihad’s wish to offer the widest selection of choice and best reading experience to their passengers while moving to 100% digital.
“We’re thrilled to bring quality publications to Etihad travellers wherever their journey takes them,” notes Alex Kroogman, CEO, PressReader Group of Companies. “With the largest selection of publications globally to choose from, we’re personalising the guest experience with relevant content. With our solution, that’s possible not just inflight, but also before and after, in the safest possible way.”
West Entertainment collaborates with Qloo on Jetset AI
December 16, 2020
West Entertainment has formed a partnership with Qloo, a leading cultural AI company to provide the airline industry with Jetset AI, bringing intelligence around content and passenger preferences.
This will enable West to empower airline clients with a variety of new revenue generating initiatives while strengthening customer satisfaction scores.
Qloo’s AI has mapped over 750 billion cultural correlations across a catalogue of more than 150 million cultural entities and over 4 billion individual opinions.
The AI partnership and machine learning solution will predict consumer tastes across over a dozen major categories, including music, film, television, podcasts, dining, nightlife, fashion, consumer products, books and travel. Jetset AI will offer completely anonymised insights and recommendations adhering to the strictest regulatory standards in data processing.
The solution will enable airlines to build a 360-degree view of its passengers, opening up new brand partnerships, and through deeper engagement, offer personalisation such as trip planning and destination recommendations.
AERQ and JOLED collaborate
December 16, 2020
JOLED Inc, an OLED expert and manufacturer of 4K OLED by printing technology, and AERQ, a promoter of digital transformation for aircraft cabins, have announced a collaboration aiming to integrate medium-sized OLED displays in aircraft cabins.
AERQ is a joint venture between LG Electronics and Lufthansa Technik, founded in 2019 with the aim to make airlines the playmaker of their digitalised cabin experience by introducing innovative technologies to the aviation industry. It provides a digital ecosystem for aircraft cabins that consists of an open IT platform, in seat system, and Cabin Digital Signage. By leveraging LG Electronics’ knowledge in display technologies, AERQ is aiming to utilise OLED displays in aircraft cabins.
AERQ has demonstrated its Welcome Board, is working on ceiling panels using large OLED displays, and has also revealed a concept for a class-divider using transparent displays – all part of AERQ’s Cabin Digital Signage.
JOLED specialises in R&D and production of medium-sized OLED displays. With a view to start shipping soon from a new mass production plant, JOLED is working to expand its display applications and exploit the aircraft cabin displays as one of the most interesting applications.
In the collaboration, JOLED and AERQ will work together to deliver the benefits of OLED displays and integrate them as a new standard to the aircraft industry through presenting a variety of touch points utilising medium-sized OLED displays such as Cabin Digital Signage and an inseat system.
Sang Soo Lee, managing director at AERQ says: “OLED displays have the potential to change the conventional concept of cabin displays, and we have been working to bring this innovative display technology on board to the aircraft in a variety of ways. By the collaboration with JOLED, we are completing our OLED line up by adding mid-sized displays from JOLED on top of our existing portfolios that are 55″ and 65” from LG Electronics.”
ACE Flight 2780 Auxiliary Modem Unit from Kontron
December 16, 2020
Kontron has announced the addition of the ACE Flight 2780 Auxiliary Modem Unit to its ACE Flight product line.
The Auxiliary Modem Unit (AMU) is based on a new evolution of the ARINC 791 and 792 Ku/Ka Band Satellite Communication System standard, which is planned for approval in early 2021. The AMU provides commercial and business aviation customers with the ability to experience global connectivity coverage and cost optimised network service in a very small 2MCU form factor. The AMU standard allows scaling from a single modem connectivity solution up to a multi-modem system, which enables roaming between multiple global networks.
The ACE Flight 2780 AMU extends the portfolio of inflight entertainment and connectivity (IFEC) solutions and is available now with an integrated SATCOM modem card which supports high throughput aircraft connectivity to many networks around the world. Additional modem card types are planned in upcoming variants of the Kontron AMU product. The ACE Flight 2780 AMU initial release supports AC aircraft input power and FAA PMA approval for this version is expected in February 2021. Other configurations are planned, including a 28V DC aircraft input power version to support business and regional jet requirements.
“We are excited to be first-to-market with our 2MCU ACE Flight 2780 AMU which provides the aviation industry with the smallest form factor auxiliary modem solution.”, says RJ McLaren, avionics system product manager for Kontron. “We have extensive experience in packaging SATCOM modems from different suppliers into compact ruggedized systems for all types of mobile airborne platforms – from commercial airliners to business jets to helicopters to UAVs.”
Kontron has been closely involved with the ARINC subcommittee working group in the development of the AMU standard. Using an open architecture, standards-based approach means that AMU system configurations will have a long lifetime and can be adapted as new modem technologies become available.
Etihad joins UK digital aviation research project
December 9, 2020
Etihad Airways has joined the £65 million Digital Aviation Research and Technology Centre (DARTeC) consortium, due to open next year at Cranfield University in the UK.
As the first airline to join the DARTeC consortium, Etihad states its expertise across the fundamental fields of sustainability, operational efficiency, safety and improved passenger experience will lend valuable insight and real-world operational capability to the DARTeC initiative.
Specific topics Etihad and DARTeC will collaborate on include: reducing aircraft emissions both in the air and on the ground; creating safe, secure and efficient airspace; better understanding of whole-life sustainability impacts of aircraft; enhancing the passenger experience, and increasing the reliability and availability of aircraft.
Professor Graham Braithwaite, project lead and director of transport systems at Cranfield, said: “We’re delighted to welcome Etihad to the DARTeC project, with construction of our building now nearing completion at Cranfield’s global research airport. As an innovative airline focused on the future challenges of safety, efficiency and sustainability, there is much overlap between Etihad’s aims and the research themes of DARTeC. We look forward to working together to deliver the innovation required to enable the industry to ‘build back better’ from COVID-19.”
Mohammad Al Bulooki, chief operating officer, Etihad Aviation Group, said: “Etihad has long been known as a leader for innovation in aviation and our role in the consortium reinforces our commitment to driving the industry forward through technology, and corporation.
“As an innovative, future-focused carrier, membership of DARTeC is a natural fit for Etihad, providing a unique opportunity to expand exploration of key topics across sustainability, safety and passenger experience with industry leading partners.”
Researchers attached to DARTeC are already working with industry on projects to reimagine what airports and airlines look like post-COVID-19, and driving forward innovations in digital airspace and airport infrastructure that will help the UK reach its target of net zero carbon emissions.
Etihad Airways joins Aveillant, Blue Bear Systems Research, Boeing, BOXARR, the Connected Places Catapult, Cranfield University, Inmarsat, the International Air Transport Association (IATA), the IVHM Centre, Saab, the Satellite Applications Catapult and Thales in the consortium which has also received co-investment support from Research England.