Passengers on Corendon Dutch Airlines can now order food, beverages and duty-free products from the inflight Corendon Café for delivery to their seat, using their personal electronic devices.
Following a successful trial in January, the in-seat ordering functionality is being rolled out across the carrier’s fleet of three Boeing 737-800 aircraft and complements the carrier’s continuing trolley service.
The service has been developed with long-term partner, AirFi, to enhance the passenger experience, reduce waste and optimise revenue opportunities. To access the service, passengers connect to the airline’s wireless inflight entertainment and shopping platform, and once they place an order, cabin crew are notified via their tablets and can mark the request as “in progress” or “complete” for other crew members to see. Once the order is ready, a flight attendant delivers it and takes the payment.
The crew is also able to monitor stock levels and mark products as “out of stock” when they become unavailable. The airline is currently testing optimized stock-loading using data from AirFi’s Electronic Point of Sale solution to help drive down operational costs without compromising sales opportunities.
Items available via the Corendon Café include snacks and drinks, soup and pizza and regional favourites such as Stroopwafels and Broodje kroket – a Dutch sandwich consisting of a deep-fried croquette inside a soft bread roll or a bun.