Emirates has announced it will now cover medical expenses of up to EUR 150,000 and quarantine costs of EUR 100 per day for 14 days, should one of their passengers be diagnosed with COVID-19 during their travel. This cover is provided by the airline, free of cost to its customers.
HH Sheikh Ahmed bin Saeed Al Maktoum, Emirates Group chairman and chief executive says: “Emirates has worked hard to put in place measures at every step of the customer journey to mitigate risk of infection, and we have also revamped our booking policies to offer flexibility. We are now taking it to the next level, by being the first in the industry to offer our customers free global cover for COVID-19 medical expenses and quarantine costs should they incur these costs during their travel.
“It is an investment on our part, but we are putting our customers first, and we believe they will welcome this initiative.”
The cover is immediately effective for passengers flying on Emirates until October 31 2020. It is valid for 31 days from the moment they fly the first sector of their journey. This means Emirates customers can continue to benefit from the cover even if they travel onwards to another city after arriving at their Emirates destination.
The passengers do not need to register or fill in any forms before they travel, and if diagnosed with COVID-19 simply need to contact a dedicated hotline for assistance.
The hotline number and more information are available at emirates.com/COVID19assistance