June 19, 2024

dnata to manage easyJet’s pan-European inflight retail services

dnata has been appointed to manage easyJet’s inflight retail services across the airline’s network. The contract marks a significant milestone for dnata’s growing catering and retail business.

The partnership will see dnata deliver a tailor-made onboard retail programme and innovative solutions for the airline, supporting it to further enhance its retail range onboard and customer satisfaction. 

The agreement will see dnata provide easyJet with a comprehensive suite of services covering retail strategy; product development and selection across food, beverage and duty-free; procurement; marketing; cabin crew engagement and financial management. dnata will work closely with easyJet and leading technology providers to deliver a modern, technology-led programme, with the airline’s customers front and centre.

dnata has also been appointed to provide end-to-end logistics and last-mile services to easyJet across the UK and Italy, covering 11 stations.

Robin Padgett, divisional senior vice president for catering and retail, dnata, said: “We’re immensely proud to become the inflight retail partner of choice for easyJet across its European network. We will work closely with the airline’s teams to bring a modern, digital-led retail experience to easyJet’s customers, putting products people love onboard and delivering value for passengers and the company.

“We know easyJet is a leader in its segment and we’re excited to lift the success of their retail programme even further, leveraging our experience and insights across inflight and on-ground retailing, gathered across our global markets.”

Simon Cox, director of inflight retail for easyJet commented: “We are delighted to be working with dnata on an opportunity to transform our inflight retail service and we are confident they are the right partners to support us in realising our ambitions to deliver an industry-leading, innovative onboard retail experience for our customers across Europe.”