During a long career in inflight service George Banks gathered a lifetime’s collection of aviation memorabilia.

Take back control

Anne De Hauw, of In Air Travel believes airlines need to re-evaluate the take-make-dispose model Julie Baxter asks how

Justify charging for wifi

Travellers are increasingly willing to pay to stay connected on flights, says BBC Global News head of research Dr. Hamish McPharlin

Surfing to success

Surfing and a background in design inspired Sam and Will Boex with an innovative, sustainable paper packaging solution

A 360 approach

The design team at deSter is spearheading a circular economy for aviation food packaging and equipment. Jo Austin discovers more

How to make kits sustainable

‘Goodie bags’ in more ways than one, April Waterston finds out how Virgin Atlantic created its new amenity kits

Creative comforts

Purpose-designed inflight bedding with recycling credentials through a new collaboration between WESSCO and Vanema

Be a sustainable supplier

Suppliers looking to tick the right boxes on sustainability need to make sure they have the credentials, says Roger Williams

A greener vision

A new generation of trailblazers now leads the International Rail Catering Group , committed to developing rail

Next-gen ambiants

Do Food has developed a new range of light-weight, ambiant meals to transform airline waste challenge Julie Baxter discovers more

How to cut waste with tech

Airbus is evolving cabin tech to provide digital catering and service solutions that could help cut waste

The human touch

Jeremy Clark, APOT’s CEO, reflects on the tech revolution transforming hospitality in Asia.

Access all areas

United Airlines is winning plaudits for its onboard accessibility initiatives. Learn more from Corinne Streichert

Infusing style

Yuichi Ishihara, from tangerine, and Akira Mitsumasu, from JAL, share their CX collaboration

IRCG’s greener vision

International Rail Catering Group’s chairman, Roger Williams, introduces a new cohort of onboard service trailblazers

100 years of BA

This August, British Airways marked its centenary. George Banks, who served the company for 33 years, looks back

Ads that fly

Barcelona-based Immfly launched a specialist media division earlier this year. Laura Gelder looks at why, and what it can do for airlines

Sweet sensation

We Love Cake has reformulated its entire product range in advance of new UK government targets to cut sugar consumption

How to dress sustainably

Airlines are looking to up their sustainability efforts with environmentally-friendly uniforms. Jessica Pook talks to Skypro

Closed-loop recycling

With the world moving towards a more circular economy, April Waterston finds out how Global-C is tackling with it

How to rethink U.S service

Following Alaska Airlines’ merger with Virgin America Julie Baxter discovers how the SPIRIANT team helped reinvent its service

A human touch

This year marks the 10th anniversary of amenities specialist FORMIA Julie Baxter discovers more

How to ensure satisfaction

Experience guru Keith Yates has worked with a host of top-ranked airlines and high-end hotels. Julie Baxter discovers more

Wireless listening

RHA has introduced a way in which passengers can use wireless headphones for IFE. Jessica Pook finds out how

How to aid sleep onboared

Quality sleep onboard is a challenge. April Waterston discovers how Headspace technology can help

How to diversify into drinks

BestPartner has been supplying airlines with hot snacks for 15 years, so why, and how, did they move into beverages, asks Laura Gelder

Snack Innovators

Joe & Seph’s, purveyors of award-winning gourmet popcorn, talk about premium products discover more

All change?

U.S. airlines are sharpening their focus. Julie Baxter asks Paul Platamone, outgoing IFSA president, how suppliers can keep up

Cater a new region

dnata Catering is moving in on the North American market. Robin Padgett, senior divisional vp, tells Julie Baxter how

U.S. rail review

The U.S. rail sector is now being shaken up by high-speed services and new operators like Virgin. Roger Williams discovers more

Socially awkward

Julie Baxter asks PR expert, Piers Zangana, why our industry has been so slow to get involved in social media

Showtime inflight

Live-streaming has the power to add value to entertainment systems. Jessica Pook learns more from Viasat

A Brit of alright

As retail partner to British Airways, Tourvest has been helping the carrier link up with great British brands

How to keep food secure

Inflight security is one of the biggest issues of our time and not just for passengers. Julie Baxter discovers more

How to lighten up

Onboard caterers are looking for tableware alternatives. Cutlery specialist, Sola, tells Julie Baxter it has the solution

Bare necessities

New airline catering brand, Bare Food Travels, is making free-from foods fun and flavoursome with destination-focused recipes

Customising Economy

Premium cabins get the glamour and much glory but now Etihad Airways is turning on the charm in Economy, says Julie Baxter

Net gains

Net Promoter Scores (NPS) bring great pride or huge disappointment in our sector. Julie Baxter discovers how

Smell the coffee

The aroma of real coffee creates demand, brings a sense of home and carries a quality message. Julie Baxter discovers more

Thinking holistically

From eco-burgers to clean label foods, Marfo tells Julie Baxter how it has transformed itself

Food stories

Now it’s entering a new era of innovative food concepts and collaborations for onboard. Julie Baxter gets a preview

Invigorate your brand

Thinking of refreshing your brand? Julie Baxter discovers how textiles supplier John Horsfall is invigorating its brand.

Smart shopping inflight

Earlier this year ATPCO acquired Routehappy and with it a rich bank of content for airline shopping. Ben Coren discovers more

How to reinvent airline food

Virgin Atlantic is reinventing inflight dining through a collaboration with food writer Donal Skehan. Eloise Bain discovers more

Create a circular economy

gategroup’s deSter is stepping up its focus on sustainable design with ambitious goals for the future. Julie Baxter discovers more

Tech that cares

Panasonic Avionics has developed a Wellness programme as part of its NEXT platform. Richard Williams reports


Portuguese plastics manufacturer Gispol has reinvented itself in the tableware market. Laura Gelder discovers why and how

Smelling success

Kaelis recently created a special scent for Royal Air Maroc Fernanda Veiga, explains how scent supports a brand

Sweating the small stuff

RMT Global Partners is fast broadening its reach beyond the U.S. Richard Tuttle explains how and why it is going for growth