Hawaiian Airlines introduces new meal programme
December 5, 2017
Hawaiian Airlines will introduce a new meal service on flights between Hawaii and Western U.S. gateway cities on its new fleet of A321neo aircrafts from early next year.
The Pau Hāna Café branded meal service will offer a continental breakfast box for brunch and hot sandwich and side for lunch. The meal service will be followed by coffee and a sweet treat for dessert. Passengers will also be offered the carrier’s popular Koloa Breeze cocktail.
Passengers in First will be offered options created by the airline’s newest featured chef, Wade Ueoka of MW Restaurant, who will present island-inspired dishes such as cold tofu salad with kimchee, watercress, kaiware sprouts, yuzu kosho vinaigrette appetizer and a ground beef, and Portuguese sausage meatloaf with home-style gravy, sautéed mushrooms, potatoes and kale entree.
“Our complimentary in-flight meals have been a hallmark of the authentic and warm hospitality our guests have enjoyed for decades,” said Avi Mannis, Hawaiian Airlines’ senior vice president of marketing. “In adapting our meal programme for the narrow-body A321neos, we found that our guests highly value opportunities to interact with our in-flight crew, so we added more service touch-points during their travel.”
The updated meal options will be launched at the same time as new uniforms debut onboard, designed by by Hilo-based designer Sig Zane.
FORMIA brings Lalique luxury onboard
December 5, 2017
FORMIA and Singapore Airlines have collaborated with luxury brand Lalique to create a new range of amenity kits.
The male, female and unisex kits offer passengers high quality of Lalique branded products designed to enhance the onboard experience for Business passengers.
Both the male and female bags include an Eau de Toilette from their respective Lalique collections along with a variety of travel-size products.
The unisex kit includes products from the Lalique Néroli line, designed with a dual travel and home lifestyle concept in mind, and including a scented candle to enjoy after the journey at home.
New Lalique-branded lavatory toiletries and sleeper suits complete the amenity collection.
Some festive fun from Air New Zealand
December 5, 2017
Air New Zealand has poked fun at the Kiwi accent with its new festive video ‘A Very Merry Mistake’.
The light-hearted clip shows a confused Santa trying to decipher a number of ‘unusual’ requests from New Zealand children. Luckily Air New Zealand’s cabin crew are on hand to provide some much-needed translation skills.
Air New Zealand chief marketing and customer officer Mike Tod says the airline wanted to celebrate the festive season in a uniquely New Zealand way.
“While it’s no secret the Kiwi accent has been misunderstood at times, it’s also a signature part of our service. In fact, for many Kiwis, being welcomed onboard an Air New Zealand flight by crew after being offshore for some time makes them feel instantly back at home.
“We wanted to celebrate the festive season and the Kiwi accent in a humorous and uniquely Air New Zealand way.”
New healthy salads for Eurostar Business
December 5, 2017
Eurostar is dishing up a new range of healthy salads for Business Premier passengers as they travel across the Channel.
Designed by Michelin star chef and Eurostar Business Premier culinary director, Raymond Blanc OBE, the eight vegetarian salads include: quinoa, lentil, feta, roast beetroot, apple, linseed and rocket with lemon dressing; bulgur wheat, chickpea and butternut squash; goats cheese and mint with lemon dressing, lentil, celery, celeriac, spelt and quinoa; sweet potato, goats’ cheese, lentil and grilled celeriac with balsamic dressing (gluten free); roasted butternut squash, harissa, lentil, cauliflower and almonds with balsamic dressing (gluten free, dairy free, vegan); stilton, quinoa, walnuts, savoy cabbage, celery, radish, dill and orange with apple dressing (gluten free); honeyed goat’s cheese, chestnut, lentil, carrot and celery with balsamic vinaigrette (gluten free) and spelt, beetroot, spinach, coleslaw, cumin, and edamame beans with orange vinaigrette (dairy free).
Commenting on his creations, Raymond Blac said: “Whilst onboard Business travellers are looking for a flexible menu with a variety of options. I have refreshed the menu to offer a new range of healthy vegetarian salads, made with high quality sustainable produce, which I hope will satisfy those after a lighter alternative.”
SPIRIANT extends partnership with Alaska Airlines
November 29, 2017
SPIRIANT is extending its partnership with Alaska Airlines for an additional three years, renewing management of the carrier’s inflight equipment, design and development, procurement, inventory and warehousing.
This agreement is part of a larger contract with the LSG Group, which covers 40 airports in the U.S. and Mexico.
“We are happy to have the opportunity to work with Alaska and Virgin America as they go through their merger process because we have a clear understanding of the complexities associated with redesigning and combining two carriers. We are excited to see how the partnership develops over the next three years as we bring even more innovation to the Alaska Airlines’ table.” said Julia Wannenmacher, director sales & product, SPIRIANT North America.
Clip aims to upgrade Economy style
November 29, 2017
CLIP has forged a partnership with Italian lifestyle brand Guzinni to bring functional style to the Economy cabin.
Guzzini is a heritage brand which in the 1950s was the first to offer transparent acrylic tableware that was affordable, light, colourful and unbreakable. Its products are synonymous with quality and style.
Clip aims to be the first inflight expert to bring a cohesive, relevant and international lifestyles tableware brand to the market for Economy. Guzzini’s award-winning designer, Carlo Colombo, worked on the project to keep all the qualities of the original design while meeting the strict criteria of the airline industry, both in terms of cost, lifecycle and production.
Clip director Cindy Lam said: “Nice-looking tableware that conveys the history of a beautiful brand essentially cost the same as dull generic tableware to produce. This is an opportunity to enhance the Economy experience.
Skysupply supports TAP’s retro makeover
November 29, 2017
TAP Air Portugal is marking its 70th anniversary with the launch of a holistic ‘RETRO’ concept supported by Skysupply.
Based on the airline’s own past, the concept sees aircraft being branded in the TAP Retro design and crew wearing seventies-style uniforms designed by Louis Féraud. The theme is followed from check-in to the entertainment selection and meal service and includes an Executive Class amenity kit by SkySupply.
The amenity kit is a retro-style cotton canvas bag with leather applications and contains a number of traditional cosmetic brands and contents from Portugal. Skysupply md, Wolfgang Bücherl, said: “We had to go back in time to create an authentic retro version of an amenity kit, and at the same time satisfy a modern customer. We are very excited about the result.”
LATAM upgrades Economy with gate
November 15, 2017
LATAM has introduced a new gastronomic concept for Economy long-haul in collaboration with gategroup.
Passengers will receive three options for lunch or dinner – a hot dish, a vegetarian and lighter cold option, plus a drink service and a sweet snack. Portion sizes have been increased and there are two new breakfast choices available in a range of 300 new dishes.
New serving trays provide a more convenient dining experience with built-in plates replacing small modular dishes on trays. Anne De Hauw, vp customer experience at gategroup said: “We really believe that this new, innovative concept will transform the way passengers enjoy food on board.”
New kids kit for Aircalin
November 15, 2017
FORMIA has unveiled a new kids kit for Aircalin featuring friendly fish character, Captain Gobi of the Blueband Gobi family.
This pearly white fish with distinctive yellow face is outfitted in the Aircalin captain’s uniform and was created by FORMIA’s own design studio to engage and excite Aircalin passengers.
The kit was more broadly inspired by Aircalin’s interior cabin atmosphere and the iconic colours of the lagoon and red earth landscapes of New Caledonia.
The kit includes the Captain Gobi Pouch presented with Captain Gobi in a vibrant aqua lagoon setting, the Captain Gobi activity book, and an eye-catching tin box with coloured pencils and a magnet jigsaw puzzle.
William Le Grand, chief commercial officer, stated: “The AIRCALIN children’s kit created by FORMIA has been very well received by our young passengers and meets our expectations in terms of customer service. The character design embodies the unique beauty and authenticity of the New Caledonia lagoon.”
Luxury suites and sustainable meals on SIA
November 15, 2017
SINGAPORE Airlines is rolling out new cabin designs and onboard products for its A380 fleet following a four-year development programme.
The A380s will feature six new Suites, Business, Premium Economy and Economy cabins designed and installed through a $850 million investment.
The Suites and Business offer includes amenity kits and plush bedding sets by French luxury brand, Lalique. Penhaligon’s amenities will also be available and there’s a new Disney collaboration for kids.
The upgraded culinary experience includes Wedgwood serviceware and Lalique-designed crystal glassware in the Suites, while new menus feature more sustainable ingredients and local fresh produce. Business passengers will see Narumi-designed chinaware.
deSter gets closer to its U.S. market
November 15, 2017
Serviceware and packaging specialist deSter is to open a new production facility in Lima, Ohio (U.S.).
The Belgian company’s expansion in the U.S. is a strategic move and an integral part of the company’s global plan to produce closer to its core markets.
Stef Van de Perre, md deSter, said: “Being able to offer products ‘Made in the USA’ will give additional quality reassurance for local customers and is a great way to give something back to the community. We already have a global supply chain and mature production plants in Belgium and Thailand but producing locally will significantly contribute to reducing our carbon footprint. We profoundly believe that good business should be good for people and gentle on the environment.”
Formia supports Acca Kappa roll outs
November 01, 2017
FORMIA has forged a new business relationship with Xiamen Airlines and the Acca Kappa White Moss cosmetic brand.
Xiamen Airlines offers Acca Kappa amenity kits to First and Business travellers, with each cabin having its own distinctive design.
The kit includes Acca Kappa cosmetics from the White Moss range along with its other amenity items.
The product choice reflects Xiamen Airlines’ vision to position itself as an internationally-recognised top-class airline in the Asia-Pacific region. For FORMIA, the affiliation furthers its mission to offer the best in quality branded and innovatively-designed products while growing the company’s strong presence in Asia and the rest of the world.
FORMIA ceo & managing partner, Roland Grohmann, stated: “Our collaboration represents a strategic move to pair the best in amenity bags containing the best in cosmetic and wellness products.”
The company has also supported an Austrian Airlines initiative to introduce an overnight amenity kit for passengers experiencing flight delays, cancellations, or other travel interruptions. The multi-functional two-tone pouch provides grooming essentials, for males and females respectively, as well as Acca Kappa toiletries.
Fiji Airways adds ambassador
November 01, 2017
Fiji Airways has appointed award-winning Kiwi chef, Robert Oliver as its new celebrity chef and culinary ambassador.
The world-renowned chef, author, and TV presenter will work with Fiji Airways to develop menus for customers to enjoy both onboard (Economy and Business) and in its new lounge currently under construction at Fiji’s Nadi International Airport.
Fiji Airways md and ceo, Andre Viljoen, said: “We are constantly looking at how we can enhance our customer experience both inflight and on the ground. We’ve brought award-winning Robert Oliver onboard to enhance our cuisine offering. As an avid proponent of South Pacific cuisine, our customers can look forward to enjoying new menus that showcase the delights of our home and our region.
“Our brand new Business Lounge at Nadi International Airport will have its own kitchens and a dining area, allowing our Customer Experience teams to collaborate with Robert to offer the best lounge experience in the South Pacific.”
Robert Oliver added: “I was born in New Zealand and I was raised in Fiji and Samoa. As a result, I feel deeply rooted in and connected to their cultures. This influenced my style of cooking from an early age and I’m looking forward to sharing some of my favourite dishes with travellers world-wide.”
Chef Oliver-inspired menus will be available inflight from mid-January 2018, and will include a number of signature dishes designed exclusively for Fiji Airways.
Virgin adds bartender style
November 01, 2017
Virgin Atlantic has a new ‘Flying Bartender’ programme devised in collaboration with the Bacardi portfolio of beverage brands.
Running through to spring 2018, selected Virgin Atlantic flights each month will focus on one of the brands in the Bacardi portfolio as the feature spirit in a travel-inspired cocktail, presented as part of the inflight experience by a world-renowned bartender.
The programme launched with a personally-prepared serve of the Bombay Sapphire Gin + Damson featuring Fever-Tree Indian Tonic and a home-made plum cordial in a recipe created by award-winning mixologist Max Venning, co-owner of Three Sheets bar in London. The next flying bartender will take flight over the Christmas and New Year period with Grey Goose vodka.
Aude Bourdier-Rocourt, regional director Europe, Bacardi Global Travel Retail, said: “We are happy to share a truly creative partnership with Virgin Atlantic, rooted in our joint passion to give customers an unforgettable experience with our brands. For Bacardi, what’s especially exciting about the projects we are working on together this year – Flying Bartender and the Digital 360 (also running in several Virgin clubhouses) – is how we are building even greater connections between the brand experiences our consumers enjoy on the ground, thanks to our relationships with leading bartenders in iconic city venues, as well as in the air with Virgin Atlantic’s renowned inflight service.”
Mark Anderson, executive vice president of customer, Virgin Atlantic Airways, added: “We’ve invited one of the UK’s leading bartenders to create bespoke cocktails on five special flights. We’re looking forward to working with Bacardi to surprise our customers across all three cabins, and encourage everyone on board to enjoy their specially crafted drink responsibly.”
LSG Group extends Egyptian deal
November 01, 2017
The LSG Group has extended its management, trademark and shareholder agreement for LSG Sky Chefs Catering Egypt SAE in Cairo, Egypt, for another seven years.
Cairo was the first LSG Sky Chefs catering unit outside of Germany when it was established in 1978. In 1992, LSG Sky Chefs began operating the facility with Egyptian Aviation Services (EAS) under a management contract. In 2009, a joint venture agreement was established with Egypt Air Inflight Services (EAIFS) in which they acquired 70 percent of the shares in the business. LSG Sky Chefs and EAS became minority shareholders with 15 percent each. Since then, LSG Sky Chefs has been managing the entire operation with an experienced team.
“We are very proud that we could prolong our management agreement,” said Alfred Rigler, head of emerging markets at LSG Group. “My sincere thanks go to the team in Cairo as they continuously and successfully pursue their mission of servicing their customers in the best way possible, even through difficult times.”
The Cairo team provides catering services more than 30 flights per day. Co-shareholder Egypt Air is also the main customer, but the unit services some international airlines in addition.
DFDS catering initiative
November 01, 2017
Europe’s leading ferry operator, DFDS, has become the first UK maritime company to recruit apprentices for a brand new maritime catering apprenticeship programme.
The three new catering apprentices join a 12-strong group, made up of a further six deck and three engine apprentices. The group have started a 24 month programme of classroom training at North Kent College in Gravesend and on-the-job skills training on board DFDS’ Dover-Dunkirk ships as they work towards qualification as able seafarers, marine fitters and maritime caterers.
Gemma Griffin, vp of HR & crewing at DFDS says: “We’re proud to offer young people in the South East the opportunity to build a career at sea through our apprenticeship scheme. The UK shipping industry faces a particular challenge in attracting young people to join and we’re delighted to be trailblazers in this area by providing three exciting routes into a maritime career.
“I’m particularly pleased that this year we welcome the first-ever maritime caterer apprentices into our business, leading the way and setting the standard for future apprentices in the UK to follow. It’s hugely rewarding for our teams to welcome new faces into our business and to share their knowledge with the next generation of seafarers, helping them achieve qualifications that will give them skills for life. We look forward to following their progress and supporting them through their courses over the next two years.”
S7 launches new space kits
November 01, 2017
AK-Service has collaborated with airline S7 to launch exclusive space-themed travel kits for children aged three to twelve.
The sets are united by the theme of the space, which is reflected in the unusual silvery backpacks with colourful and unique design prints made with special paints that glow in the dark. The aim was to create a magical atmosphere onboard for kids during night flights when the cabin lights are dimmed.
The children’s kits come in different variations and include fun games, colouring books with exciting tasks, quizzes and other items a child might need for a comfortable and interesting trip onboard.
Delta lays on the fizz
November 01, 2017
Delta has added the option of Prosecco on every flight in its main cabin.
Customers have long had a choice of complimentary beer, white and red wines plus spirits throughout the aircraft but the introduction of Avissi Prosecco is designed to elevate the inflight offer further.
The popular fizz is now available on all international flights and continues Delta’s focus on providing a premium onboard food and beverage offering.
“Sparkling wine is often the first choice for a celebration and we know how special it is for people to jet off on a trip so we wanted to bring the celebration to them,” said Lisa Bauer, Delta’s vp of onboard services. “Offering complimentary chef-curated food and drinks throughout the flight is one of the things that sets Delta apart and we’re upping the ante again with our mini bottles of Prosecco.”
Meanwhile, in the Delta One cabin, the flavours of autumn are being paired with a selection of wines curated by Delta’s Master Sommelier, Andrea Robinson. Robinson has tasted from a selection of more than 1,300 wines representing global varieties and has narrowed the wines down to create a wine list and experience to match the onboard environment for business customers.
Delta upgrades comforts and dining
October 24, 2017
Delta is redefining its international Main Cabin dining experience with a series of enhancements on its longest flights.
From November, the airline will launch customer experience menu cards which will include information on timing for each service and details on the inflight food and beverage offerings.
In December the carrier will launch new upgraded cutlery and by mid-2018 it will upgraded meals and add new serviceware on long-haul international flights. The new collection will include newly-designed trays and upgraded rotable serviceware that will complement investments in meal quality to provide customers a restaurant-style dining experience.
In addition Delta will upgrade the Delta Comfort+ and Main Cabin pillows on all international long-haul flights, complementing upgraded sleep kits and blankets.
In response to passenger demand and following a successful onboard trial, Delta will begin rolling out the option to pre-select meals in 2018.
Delta One customers will be able to choose their meal from six days prior to boarding selected international flights to ensure they receive their first choice onboard.
Pre-select will initially rollout in the Delta One cabin on flights from Atlanta and New York-JFK to Europe in early 2018 but will expand to include inbound and outbound between the U.S. and Europe, Middle East, Africa, Asia and South America; and then to both First Class and Delta Premium Select.
Gategroup focuses on retail
October 24, 2017
Gategroup has unveiled a new company structure and sharpened its focus on retail and the customer experience with the appointment of Federico Germani as chief commercial officer.
Germani, based in Zurich, will oversee the commercial management team and global customer accounts, ensuring commercial alignment and coordination across the company’s network.
He will also be responsible for retail on board business and a new customer experience function focused on developing end-to-end experiences for customers and driving their commercialisation.
The goal is to offer a unified commercial approach to airlines adopting a combination of catering and retail solutions, and to make the better use of consumer analytics and business intelligence.
Germani has more than 14 years experience in the LATAM Group where he was corporate senior vp services & innovation.
Xavier Rossinyol, gategroup’s CEO, says: “Through these organisational changes under Federico’s leadership, we want to further reinforce our focus on the consumer at the centre of our commercial strategy and accelerate the development of the most innovative products and services”.
EVA Air partners Erno Laszlo
October 24, 2017
EVA Air has launched a new Premium Economy amenity kit in partnership with Erno Laszlo through a collaboration facilitated by Galileo Watermark.
The Erno Laszlo branded bag is a sleek, monochrome unisex kit which includes an eye mask, dental kit, ear plugs, comb and a lip balm and face cream from the bespoke skincare company.
Erno Laszlo launched in New York 90 years ago with a bespoke skincare philosophy. Working with some of the biggest names in showbiz including Marilyn Monroe and Greta Garbo, the brand has been a household name ever since and its Lip Repair Balm and Face Cream help combat the typical skincare problems encountered whilst travelling.
Phormula 3-9 Lip Repair Balm is a soothing balm containing a nourishing blend of botanical oils, plant and marine bio-actives that create a protective, healing barrier as they absorb deeply to heal damage and hydrate lips. While the Phelityl Face Cream is a lightweight, non-greasy cream that restores the skin’s pH balance.
The new kits will be available on all Premium Economy long haul routes from Taiwan.
Newrest moves in on U.S. market
October 24, 2017
French catering specialist Newrest has announced a new agreement with Delta Airline, giving it a foothold in the U.S. market.
Initially this significant partnership will see the launch of production units at Salt Lake City airport and Raleigh-Durham International Airport. The two production units will be operational in the first quarter of 2018.
The deal marks a significant development of the company’s presence in the U.S. market with promising prospects for all its activities – from airline catering, railway catering and institutional catering.
Newrest currently produces one million meals each day for the out-of-home catering market.
October 24, 2017
United has upgraded its food, beverage and service options at four United Club locations, Las Vegas (LAS) Orlando (MCO), Houston (IAH) and Boston (BOS) for a limited time.
The new food display concepts and branding, enhanced menu items, food stations and beverage specials include lobster rolls and seafood ceviche in Boston; a grilled cheese station and waffles in Orlando; hash browns and a comfort food bar at LAX and gourmet charcuterie and cheese board in Houston.
New beverage options include happy hour craft cocktails, a tea infusion bar, a build your own Bloody Mary bar, Mimosas and spirit floaters.
Passengers experiencing the new concepts will be asked for feedback with a view to continuing or adapting the offer available.
Kids pack revamp for TUI Group
October 17, 2017
Kids packs specialist, Milk Jnr’s & Kidworks have updated its inflight children’s packs for TUI Group’s airlines.
The revamp for packs flying on TUI Nordic, TUI Netherlands, TUI Belgium and TUI / Thomson Airways merges two packs into one and features a passport-style activity book that children can fill out with information about their journey and holiday, along with holiday-themed games and puzzles.
It also features a new set of ‘Perfect Pairs’ playing cards which have been designed and formatted to be used as a tray table game. Whilst ‘Jet Set Squares’ – a bingo style game – encourages family time and interaction and can be taken away and used post-flight.
Milk Jnr’s & Kidworks has again incorporated multi-lingual game instructions in the pack and made all the other activities intuitive and language neutral.
Claire Serdet, product manager inflight supply chain at TUI, says: “The packs were hugely popular with our customers when they launched back in 2015. This new and updated version builds on that success and I’m sure it will be a real hit with our young travellers and their families.”
Gemma Drew, account director at Milk Jnr’s & Kidworks, adds: “We see the new pack as an evolution of the previous one we created for the group two years ago and we’ve worked hard to keep TUI’s brand essence at the centre of every element.”
Etihad champions young designers
October 17, 2017
Etihad Airways has launched a competition to engage four young Emirati fashion designers to create its new onboard loungewear.
With local designers on the rise, Etihad has chosen to cultivate home-grown talent. The competition aims to engage four designers who specialise in loungewear and will see Rowdah Al Shaafar (of A Friend of Mine by Xpoze), Manaal Al Hammadi (of Manaal Al Hammadi), Asma Al Matrooshi (of Epiphany) and Aiisha Al Marri (of 1981 Boutique) compete for the contract to design Etihad’s sleepwear.
The sleepwear will be presented to passengers in First and The Residence onboard the Airbus A380, by the first quarter of 2018.
The winner will be chosen based on comfort, style and wearability post-flight, and must involve strong Emirati and UAE influences, working with traditional patterns, accents and local colours. It must be contemporary and trendy.
Linda Celestino, Etihad Airways vp guest experience and delivery, says: “As the national airline of the United Arab Emirates, and with our sponsorship of 17 international Fashion Weeks, engaging local designers and audiences is the logical step for us, and this is the perfect platform to do so. I cannot wait to see what these incredible designers have in store for us.”
Singapore focuses on provenance
October 17, 2017
Singapore Airlines has launched a new “From Farm to Plane” concept to promote environmental sustainability and support local farmers’ communities through its inflight food and beverage offerings.
The strategy means the airline will be using fish from fisheries certified by the Marine Stewardship Council for their sustainable fishing practices, and obtaining produce from local farms in countries the airline serves. The airline will use more sustainable and meatless ingredients, as well as local produce, working with partners overseas to source such ingredients.
In addition, the airline’s International Culinary Panel (ICP) of world-renowned chefs will focus on sustainable ingredients such as cherry tomatoes, pumpkins, green beans and lettuce. The new menus will initially be introduced to Suites customers on selected routes from later this year, and will progressively be made available to customers travelling in other classes.
Marvin Tan, Singapore Airlines’ senior vp product & service, says: “Our food and beverage sustainability efforts will further demonstrate and reinforce Singapore Airlines’ ongoing efforts to help reduce our carbon footprint and ensure a greener environment. While we continue to deliver a quality in-flight dining experience, we would also like our customers to know that we are playing our part in ensuring sustainability.”
SPIRIANT gets Smartium
October 17, 2017
SPIRIANT is now supplying Premium Economy amenity kits to Asiana Airlines in the Smartium cabin featured on the carrier’s newest A350 aircraft.
The kits were created using a holistic and culturally inclusive approach. They include luxurious slippers with a focus on cleanliness and feet protection, key concerns on the Asian market. In addition, the pouch contains a dental-hygiene set and eyeshade.
Angie Fung, SPIRIANT’s general manager for amenity kits, says: “We’re honoured to embark on this collaboration with Asiana with a groundbreaking move for the Premium Economy arena. We are always looking to delve into undiscovered territory, particularly with amenity kits, so this project has been both eye-opening and interesting.”
SPIRIANT has a dedicated amenity-kit business unit in Hong Kong where the team is on a mission to create innovative kits with powerful collaborations behind them.
Bedding upgrade for Qantas
October 17, 2017
Galileo Watermark has collaborated with Qantas to launch a luxurious bedding range for First designed exclusively by Australia’s premium home and lifestyle brand, Sheridan.
The new bedding range marks the first stage of Qantas’ major A380 fleet cabin upgrade, including refurbished First class suites with new contoured cushioning and a larger, higher-resolution entertainment screen.
The Sheridan bedding ensemble has been crafted using natural, luxury materials in neutral and soft earthy tones to match the First Class cabin interior.
For the first time, customers will able to choose from a pillow menu featuring: Ultimate Comfort Pillow, Memory Foam Pillow and Feather & Down Pillow. The ensemble also includes a memory foam mattress, super-soft Sheridan sheeting, a duvet cover made from soft-touch tencel, a 100% combed-cotton woven throw and a soft-touch bolster cushion.
Sheridan has also designed a soft baby blanket in pure cotton for infants aged under two years of age travelling on all international services in all cabins.
The bedding is being rolled out progressively onto A380 services to London, Dubai, Los Angeles and Dallas/Fort Worth.
LSG goes green with ANZ
October 11, 2017
LSG Sky Chefs has teamed up with Air New Zealand and the New Zealand Ministry for Primary Industries (MPI) to tackle inflight waste from Air New Zealand’s international services arriving in Auckland.
The waste reduction initiative “Project Green” is expected to divert 150 tons of waste from landfill annually. It has already enabled 40 Air New Zealand inflight products previously sent to landfill due to biosecurity controls, to be reclassified so they can be reused on future flights if removed from aircraft sealed and untouched.
Products approved to date include sealed beverages and unopened snacks with further items expected to be added in coming months. In the first month of running Project Green across Air New Zealand’s international fleet, 13 tons of waste, including 266,000 plastic cups, 480 kg of sugar packets and 3.5 tons of bottled water were diverted.
The International Air Transport Association (IATA) data estimates the global industry generated 5.2m tons of inflight waste in 2016. While Air New Zealand has always been waste-conscious, quarantine controls have presented challenges to recycling initiatives in the past.
LSG Sky Chefs New Zealand general manager Pieter Harting says: “Our role in Project Green is to ensure items taken off aircraft are sorted correctly and meet the standards we’ve agreed with MPI and Air New Zealand, before reloading trolleys with approved items for the next service. It’s been an exciting journey for us, requiring a big culture shift and getting our people onboard with new ways of working.”
New Nordic rolls out
October 11, 2017
SAS has expanded its pre-order food service to SAS Go passengers with a range that includes vegetarian, vegan, gluten-free and lactose-free options.
An evolution of the “New Nordic by SAS” programme launched for travellers in SAS Plus, the concept focuses on locally-sourced products and seasonal ingredients.
The pre-order option is available on flights within Europe and Scandinavia of at least two hours’ duration.
“We want to be able to offer our guests onboard a tailored experience,” says Therese Lorenius, head of product & services at SAS. “We want them to be able to eat according to their lifestyle while they are onboard with us. So we are pleased to be introducing the opportunity for our passengers in SAS Go to pre-order food from our new and wider range within Europe.”
The food is served through the New Nordic by SAS concept is inspired by take-out culture. All meals come packed in a cube, making it easy to eat while working, reading or watching a movie.
Pre-ordering is the only way to guarantee this food, which must be purchased in advance. The meals can be pre-ordered at least 18 hours before departure, at the time of booking, and cost EUR 11.
Also new to the mix is a non-pork option and mini pizza which is lacto-ovo vegetarian (pizza is priced at EUR 6).
A proper brew for MSC Cruise
October 11, 2017
Following a nationwide vote, MSC Cruises, the world’s largest privately-owned cruise line, has chosen Yorkshire Tea to be served onboard MSC Magnifica through 2018.
Over 1,000 Brits were asked to vote in an online social media poll which led to the selection of the popular brand for all onboard bars and restaurants and, in a first for the company, also in cabins along with a kettle, coffee, milk and sugar.
Other enhancements being made to the onboard product includes the addition of British and Irish beer and cider on draft, and favourite big-brand condiments including HP Sauce, Colmans Mustard and Marmite.
Flying Food Group HNL welcomes QANTAS
October 11, 2017
Flying Food Group in Honolulu is now catering five QANTAS flights a week between Honolulu and Sydney.
According to longtime QANTAS head of operations Richard Allison, the launch of service was the airline’s “most successful first flight”.
Nicolas Rondeau, FFG executive vp airline sales, praised the Honolulu team and added that QANTAS also taps FFG at Los Angeles and San Francisco. QANTAS has been an FFG customer since 2007, Rondeau said.
Customer Experience Award goes Red
October 11, 2017
Red Funnel, the Isle of Wight ferry specialist, has won first place in the UK Customer Experience Awards, within the travel, leisure and hospitality sector.
The annual event honours UK companies which have demonstrated leadership in delivering superior customer experiences.
Kevin George, Red Funnel’s ceo, commented: “Being recognised at this level is a real honour. We take tremendous pride in what we do and we like to think we’re doing a good job, but to hear it from our customers and now to be acknowledged by industry experts is a tremendous compliment. Our staff work tirelessly to make the crossing to and from the Isle of Wight a warm and memorable experience for our customers, so this award truly belongs to them. I could not be prouder of their achievement.”
The award came as Red Funnel announced a £3m refurbishment of its ro-pax ferry, Red Eagle. In an effort to further elevate the onboard customer experience, the project will deliver a significant increase in the number of interior seats, upgraded facilities and a modern new look to match sister vessels Red Osprey and Red Falcon. Renovations will start in January 2018 and be completed in time for the summer timetable starting 29 March.
Bedding upgrade for American Airlines
October 2, 2017
American Airlines has unveiled a new suite of bedding designed to create a new ‘sleep experience’ in Business and First through an innovative partnership with bedding specialist Casper.
The suite of products will go onboard in December and will include a mattress seat pad, duvet, pillow, day blanket, lumber support, pyjamas and slippers. The roll out will be supported by WESSCO.
Casper studied the travel environment for months to better understand the challenges of inflight sleep, researched more than a dozen versions of the onboard pillow, and tested it with a variety of fibres to find the perfect balance of support and breathability for customers.
Inspired by performance outerwear, Casper’s signature duvet and the onboard duvet are created to provide comfort at all altitudes, and its sewn-through seams create small, rectangular chambers for a consistent fill distribution helping it stay fluffy and in place.
Casper co-founder and ceo, Philip Krim, said: “Our mission has always been to create products that help people dream their way to a better life. In collaboration with American, we are now able to apply our expertise in sleep science to redefine comfort and sleep in flight.”
FORMIA does the business for Brussels
October 2, 2017
FORMIA has launched a new-look onboard amenity kit for Brussels Airlines featuring the well-known luxury bag brand Mandarina Duck.
Inspired from Mandarina Duck’s Tank Collections, the new design will appear in Business. The bag will be offered as a red zip pouch with piped design construction, yellow rubber patch logo and contrasting yellow interior.
The contents will be supplied by cosmetic brand Institut Karité, known for its Shea products, and will include items from their Verbana line. The updated design reflects Brussels Airlines’ aim to offer an innovatively appealing product that enhances the passenger’s travelling experience.
Roland Grohmann, ceo & managing partner of FORMIA says: “FORMIA is always looking for innovative new ways to enhance its range of bespoke amenities. This includes capitalising on our own creativity to improve our existing collection of luxury inflight amenities. The new one-style look of the Mandarina Duck amenity kit speaks to that goal.”
Flying Food Group KOA starts JAL service
October 2, 2017
Flying Food Group KOA is now servicing daily JAL flights between Kona, Hawaii and Tokyo Narita.
According to FFG executive vp of marketing, Nicolas Rondeau, the new route successfully launched on September 15.
FFG HNL caters six flights daily for JAL, which has been an FFG customer at Honolulu since 2011. FFG has catered JAL out of New York JFK since 2001, and also caters JAL out of Chicago, San Francisco and Los Angeles.
Rondeau added that FFG’s Honolulu kitchen recently received the 2016 JAL Meal Quality Award for Medium Haul (worldwide).
Beverage retail fizzing
October 2, 2017
Beverage research specialist IWSR has released data on the top 20 Champagne and sparkling wine brands in travel retail.
Moët & Chandon and Veuve Clicquot were ranked first and second with Bottega Prosecco ranked third in the global travel retail market. Bottega’s ‘Il Vino dell’Amore Petalo Moscato’ (a sweet sparkling Moscato) was also in the top 10 – ranked ninth.
Bottega has been in the market for 30 years, starting with artistic, blown glass bottles of grappa, and eye-catching distillates and liqueurs, and its sparkling range have been crucial to its success. Amongst the range of Bottega sparkling wines, Bottega Gold – the iconic gilded bottle – is immediately recognizable and appreciated for its elegance and personality.
Bottega products are listed in the catalogues of more than 50 airlines and globally present at all of the most important duty free shops. Over the past 12 months, the sales volume generated by DF and TR business has increased +10% compared to the previous year – and the same rate is expected for the next year.
Eurostar add cocktail menu
October 2, 2017
Eurostar has launched a range of new winter cocktails for Business Premier passengers waiting in its Paris lounge.
Designed by the London Cocktail Club and Michelin star chef Raymond Blanc OBE, the bespoke cocktails feature high quality ingredients including French spirits such as pastis and Côtes de Provence rosé and typical British ingredients such as cucumber juice and fresh rosemary. The drinks are designed to suit tastes on either side of the Channel.
For those looking for something lighter, Michelin star chef and Eurostar Business Premier culinary director, Raymond Blanc OBE, has designed two non-alcoholic cocktails. Named the Mellow Mojito and The Zester, the drinks are a virgin take on the Cuban classic and the spritz.
These drinks are a welcome addition to the menu, which currently features Eurostar’s signature cocktail, Angelique. The tipple contains Eurostar’s very own gin, Toujours 21, which was designed by Raymond Blanc and created by Silent Pool Distillers. It is a delightful fusion of French botanicals and honey from the Kent countryside.
Festival flavours for Oktoberfest
September 20, 2017
UK carrier bmi regional has themed it onboard offer during September to include a traditional Bavarian welcome, as the airline celebrates Munich’s Oktoberfest.
For the duration of Munich’s famous beer festival, flights to and from Munich from Southampton will include traditional Oktoberfest delicacies such as heart shaped Lebkuchen and tasty beers. Many cabin crew serving on Munich flights will be wearing traditional Bavarian dress, including lederhosen for men and dirndls for women.
Once on the ground, the fun continues with bmi regional’s car hire partner, Sixt. During Oktoberfest, the car hire company is also getting into the festival spirit, with staff sporting dirndls and lederhosen in bright orange brand colour.
Oktoberfest is Germany’s biggest annual festival of beer, showcasing some 545 stalls selling everything from beers and wines to food and gifts. The event is open all day every day and includes designated family fun days each Tuesday.
LSG extends Alaska contract
September 20, 2017
LSG Group has extended its system-wide contract with Alaska Airlines (AS) for another three years. The agreement covers 40 airports in the U.S. and Mexico with an average of 3,100 flights per week.
Alaska Airlines is a longstanding customer of the LSG Group that has grown significantly over the years. Since acquiring Virgin America (VX) in 2016, it has become the fifth-largest airline in the U.S.
LSG Group manages the product design, equipment warehousing and distribution for both AS and VX and also provides shelf-stable boxes and the vast majority of their catering services.
“We have successfully positioned ourselves as an innovative business partner and are supporting AS and VX as they move forward with redesigning their airline by combining the two carriers,” said Dale Messling, LSG Group Key Account Manager AS. “We look forward to further opportunities by offering our future-oriented concepts, which include our Retail inMotion solutions, continued support through SPIRIANT and our Oakfield Farms box solutions.”
Formia adds luxury for Singapore
September 20, 2017
FORMIA has confirmed an agreement with new customer Singapore Airlines to supply luxury onboard amenity kits for First passengers.
Under the terms of the contract, FORMIA will bring a range of high quality, Lalique-branded bags individually designed for male and female travellers.
Bearing the Lalique name and famous rondial birds logo, each bag reflects the brand’s elegant style and quality.The bags will contain a selection of cosmetic items.
FORMIA managing director, Roland Grohmann, comments: “Naturally, we are absolutely delighted to welcome Singapore Airlines, one of the world’s most respected airlines, to the list of our valued customers. This contract is an outstanding example of FORMIA’s service “sweet spot” in operation: with Singapore and Lalique, we have brought together two of the world’s greatest luxury brands in a unique collaboration which beautifully reflects both companies’ approach to matchless quality and customer delighting. That is what FORMIA specialises in and this announcement exemplifies our approach which places top priority on the pleasure, comfort and delight of our customers’ passengers.”
FORMIA lays on the style for Air Astana
September 12, 2017
FORMIA has launched inflight amenity kits for Air Astana’s long and short haul Business passengers featuring a collaboration with luxury fashion and style brands Christian Lacroix and Furla.
The Christian Lacroix bags are designed to embody the spirit of the famous Parisian designer known for his flamboyant prints and bold use of colour. They also feature the company’s signature butterfly pattern.
The Furla women’s bag also reflects the brand’s style as a miniature version of its handbags, including the quintessential Furla gold zip pull.
Each kit includes a pair of slippers, making a luxurious alternative to the usual socks.
FORMIA managing director, Roland Grohmann, said: “At FORMIA, we know from several years of working with our partners at Air Astana that it is an airline which focuses on design excellence, high quality and innovation. It gives us great pleasure to be supplying these uber-luxury branded bags and we congratulate Air Astana on maintaining its leading edge reputation for quality and innovation.”
Yelena Obukhova, Air Astana’s Director Inflight Product, said: “The brands’ attributes are superbly and very neatly represented in these new Christian Lacroix and Furla bags. We thank FORMIA for bringing us such premium labels which cannot fail to delight passengers with their unrivalled style and luxury in a practical product with the potential for many after-flight uses.”
New-look tabards from Russums
September 12, 2017
Russums, supplier of catering and hospitality clothing, has launched a new range of hybrid wrap tunic tabards.
Designed specifically for catering and hospitality workers, the new polyester cotton tabards feature a centre pocket and are available in a range of colours, including on-trend fuchsia pink and purple.
Front and back ties aim to combine comfort and style and are a reworking of the classic tabard. Items can be embroidered to suit customer needs. They are available in sizes small to extra large.
Austrian adds Premium Economy
September 12, 2017
Austrian Airlines is introducing a Premium Economy cabin on all its long-haul routes from March 2018.
The airline is refitting its entire fleet of B767 aircraft, with the new Premium Economy cabin featuring wider seats with a 38-inch pitch, footrests, 12-inch IFE screens and USB power points. The new seat was produced for the Lufthansa Group by aircraft seat manufacturer ZIM.
Passengers will also benefit from a larger checked luggage allowance, amenity kits and enhanced dining.
Tickets for the new class are now on sale for flights from March 6, 2018.
“The new Premium Economy Class is an important milestone in our strategy aimed at linking the issue of individualisation with quality,” says Austrian Airlines CCO Andreas Otto.
“The customer can individually choose the travel class according to her or his needs, whether the preference is to fly in a price-conscious manner in Economy Class, treat oneself to a little more service and comfort in Premium Economy or luxury travel in Business Class.”
MNH wins Etihad’s contract
September 12, 2017
MNH has been awarded a new contract with Etihad Airways to provide a consolidated laundry service spanning Europe and Australasia.
Initially covering five major ports, MNH will deliver procurement efficiencies and a single point of contact whilst managing daily operational service levels.
Operating as an extension to the inflight service team, MNH’s global network and specialist laundry management IT platform, ROTIX, will standardise Etihad’s laundry supply chain, driving costs down by reducing wash volumes and inventory usage.
MNH continues to expand its global laundry reach adding Etihad to a long list of premium carriers looking to reduce resource cost and improve management information in this area.
The power of the press
September 5, 2017
Everyone loves a success story and at Onboard Hospitality we have been excited to see just how successful specialist companies can be once they get onboard.
We’re always on the look out for newcomers to the industry, love to champion their cause and watch their progress as their business soars, so it was with great pride that we received the following from Mr Lee’s noodles, now flying onboard Jetstar with other exciting onboard contracts imminent.
Kasia Bigda, marketing and communication director at Mr Lee’s Pure Foods Co, said: “A huge “thank-you” to Onboard Hospitality for featuring us in one of your previous issues. It made a huge impact on our business – you helped to put us on the map! Thanks to just one feature we have won a huge account on the other side of the world. We wouldn’t have got it otherwise!
Commenting on the best way to target the onboard market she added: “If you expect thousands of visits to your website, forget it – you will not get them…but what you need is a few quality ones, which will hopefully bring you thousands of pounds. It is not about how many eyeballs see your message, it is about who these eyeballs belong to!”
Onboard Hospitality publisher, Sue Williams, responded: “We spend a lot of time trying to support newcomers into the market and it is so exciting when those efforts are rewarded. We wish Mr Lee’s much further success and are delighted to have played a small part in their development as an onboard brand.
Find more great onboard brands, or promote your own at
Mood food for Monarch
September 5, 2017
Low-cost carrier Monarch has developed a new experimental snack-box offering of ‘mood-enhancing food’ designed to relax, re-energise and reduce traveller stress.
The ‘Monarch Mood Food’ box was developed in collaboration with leading food psychologist prof. Charles Spence and chef Jozef Youssef of Kitchen Theory.
Prior to take off, passengers are offered black, immunity-boosting echinacea and liquorice ice cream, said to have anti-inflammatory and cell protective abilities; while onboard they receive a blend of herbal tea containing chamomile, fennel seed and kelp to combat bloating and aid digestion; a sweet caramelised nut bar coated in umami rich mushroom and tomato powder to re-energise and awaken the senses as passengers arrive at their destination.
In search for veg-friendly airlines
September 5, 2017
PROVEG International is to rank the world’s most veg-friendly airlines through a product survey.
The ranking will take account of vegetarian/vegan options onboard and in lounges; survey how customer-friendly the available information is; the ease of ordering/extra costs; retail availability; and future intentions of the airlines in this area.
The results (see our November issue) will aim to increase awareness of vegan-related issues and encourage improved inflight offerings.
Buzz gets personal with Delta
August 30, 2017
Delta’s TUMI hard-case amenity kit, based on the company’s popular 19 Degree collection, can now receive complimentary monogramming at most TUMI retail stores post-flight.
The kits will continue to feature Kiehl’s skincare products and will include new amenities such as hand cleanser, a mouthwash stick and TUMI eyeshades, as well as updated striped socks.
The kits will feature hard- and soft-cased TUMI options – a silver hard-sided kit outbound from the U.S. and a soft-sided black amenity kit inbound.
Allison Ausband, Delta’s senior vp inflight service, says: “We are excited to offer customers the ability to monogram their amenity kits and create a personalised souvenir to take with them as they jetset across the globe.”
Customers in the Delta Premium Select cabin, which debuts on Delta’s first Airbus A350 this autumn, will receive a soft TUMI blue pouch which includes Malin+Goetz vitamin B lotion, a dental kit featuring Colgate toothpaste, an eye mask, socks and ear plugs.
Additionally, on international and select long-haul domestic flights, Delta Comfort+ customers receive a Rest and Refresh kit with eye shades, ear plugs and a dental kit featuring Colgate toothpaste, while Main Cabin customers receive kits that include eye shades and ear plugs.
Do&Co lays on a restaurant-style menu for BA
August 30, 2017
British Airways has worked with Do&Co to create a new restaurant-style dining experience in Club World on flights between Heathrow and New York JFK.
Travellers will be able to select freshly-prepared starters and desserts from new display trolleys, which will be served by the crew on to new table settings.
Starters include Loch Fyne smoked salmon tartare with wasabi crème fraîche; burrata and tomato carpaccio with olive oil and balsamic dressing; creamy butternut squash soup with chive and sour cream; and fresh seasonal salad, grilled vegetables and a choice of French dressing or olive oil and balsamic dressing.
Entrees include heritage beef homemade gnocchi in Café de Paris sauce and pan-fried green asparagus; line-caught grilled Cornish Dover sole with Mediterranean lentils, celeriac mousseline and lemon butter; homemade artichoke ravioli Parmesan.
Desserts include DO & CO‘s double chocolate medley, lemon tart, Viennese-style apple strudel with vanilla sauce, fresh strawberries and cheese board with Somerset brie, Keen’s cheddar, Cropwell Bishop stilton, walnuts, grapes and fig chutney.
White wines and Champagnes will be presented on top of the trolleys in large, silver wine coolers, while regiments of red wine bottles stand alongside.
Colin Talbot, British Airways’ head of catering, said: “We’ve really focused on attention to detail with the new Club World menu, with the aim of delivering a real restaurant experience in the sky. We’ve considered everything from flavours and textures, to look and feel, all of which have to work at altitude. The dishes are designed to pop with taste and the table settings are both elegant and practical, with thought-through details such as stemless wine glasses.”
Aeroflot to present new Business menu
August 30, 2017
Aeroflot is developing new inflight menus inspired by the winners of the first High Flyers Culinary Competition, held to discover new names in gastronomy.
The competition, held in association with the Russian Restaurant Festival, saw eight chefs from five cities – Moscow, St Petersburg, Sochi, Novosibirsk and Vladivostok, prepare three hot meal suggestions for Aeroflot Business passengers including a fish dish, a vegetarian dish and a final dish of either meat or poultry.
The menus were evaluated by a professional jury including restauranteurs Boris Zarkov and Ilya Tyutenkov, culinary critics Alexander Ilyin and Svetlana Kesoyan, and Russian Restaurant Festival organiser Alexander Susov, with Evgeny Vikentev, head chef at Wine Cabinet and Hamlet + Jacks in St Petersburg announced as the winner.
Internationally acclaimed chefs, including Michelin-starred ones, have traditionally helped develop Aeroflot’s menu but now the airline is focused on pursuing new and creative ideas from new Russian talents.
Festival founder, Alexander Sysoev, said: “Chefs from all cities demonstrated a very high level of skill, and more and more new names are appearing every year. We are pleased that Aeroflot has entrusted us to develop High Flyers, which we believe will help talented chefs express themselves in Russia and globally.”
Gulf Air inherits 1960’s uniform sketch
August 30, 2017
An original, signed sketch by the late Joy Stokes, designer of Gulf Air’s cabin crew uniform, was recently donated by her son to the national carrier.
The sketch, which now appears in the airline’s Gulf Air Falcon Gold Lounge at Bahrain International Airport, demonstrates how Stokes defined the look of the airline: from the turtle collar dress and pillbox style beret, to the then revolutionary concept of outfitting both male and female cabin crew in trousers.
Today, a version of the original Middle Eastern headscarf is still worn by female crew.
Joy’s son Michael Stokes, who donated the sketch said: “Joy Stokes was inspired by the brilliant light and vibrant colours of Bahrain and the Gulf. She loved wandering in the souqs and markets of Bahrain where she could derive ideas for her designs and drawings. She shared her passion for Bahrain with her husband, Jimmy Stokes, a captain with Gulf Aviation/Air who joined the airline in 1961.”
He added: “Joy would be deeply humbled and honored by the recognition that Gulf Air is providing to her in prominently displaying her original uniform design in the Gulf Air Falcon Gold lounge. As a family we are privileged and delighted by the enduring link with Gulf Air and Bahrain that this represents.”
Alitalia adds new kit
August 23, 2017
Alitalia has launched a new Premium Economy kit developed by Galileo Watermark.
The neoprene kit is is designed to be re-used post-flight either as a smartphone case or to store small personal belongings.
Each kit contains a luxurious moisturiser and lip balm from Scaramouche + Fandango, socks, comb, earplugs and a fun double-sided eye mask which passengers can use to let the crew know whether they would like to sleep or be woken up.
Qantas refreshes Country Road connection
August 23, 2017
Qantas has launched a new design for its Premium Economy amenity kits, refreshing the established partnership with Australian lifestyle brand Country Road.
Galileo Watermark has worked with Country Road to develop the new kit which replaces the iconic black and white gingham print previously onboard.
The new canvas bag features a stylish and simple modern design which aims to capture the essence of the authentic Australian way of life. The kit also includes a matching Country Road-branded eye mask, black socks and dental kit.
Oceania Cruises introduces La Cuisine Bourgeoise
August 23, 2017
Oceania Cruises has unveiled a new epicurean, seven-course menu focused on fresh, seasonal ingredients.
The menu has been created by executive culinary director, master chef Jacques Pépin, to provide passengers with a traditional taste of mid-twentieth century Paris, with each dish being expertly paired with a different wine.
The menu starts with kir royal (Champagne with crème de cassis), and is followed by veloute reine-margot (poultry cream with vegetable julienne and pistachio diamonds); soufflé de homard plaza athénée (Maine lobster and cheese soufflé); filet de sole brillat-savarin (Dover sole fillet with crustacean mousse and French black truffles); filet de boeuf rôti richelieu ( roasted beef tenderloin with stuffed mushrooms, tomatoes, braised lettuce, château potatoes and madeira sauce); brie de meaux aux noix et laitue (nut-crusted brie de meaux with Boston lettuce hearts); omelette siberienne (baked Alaska with Williams pears and chestnut ice cream). It is finished with petits fours and chouquette aux pralines roses (Parisian-style pink praline cream puffs).
“Oceania Cruises is all about feeling and emotion, so I am especially pleased with what Jacques has created with La Cuisine Bourgeoise. Imagine being transported back to the halcyon days of the Hôtel Plaza Athenee in Paris, enjoying a celebratory meal with great friends. This is an experience you cannot have anywhere else and one that will create memories for a lifetime. It is the epitome of special,” stated Bob Binder, president & ceo of Oceania Cruises.
La Cuisine Bourgeoise is now available aboard Marina and Riviera.
ANA presents ‘Tastes of Japan’
August 23, 2017
All Nippon Airways (ANA) is treating passengers to a taste of Japan’s lesser-known prefectures as part of its ‘Tastes of Japan’ campaign.
From September through to November 2017, ANA passengers will experience culinary cuisines from Hyogo, Iwate and Okinawa, in a bid to expand the profile of Japan’s vast cuisine and boost consumption of regional agricultural products.
Passengers travelling Business on international flights will be offered Hittsumi, a local dish from Hyogo featuring flour dumplings in a broth, served with locally-caught salmon and wheat bran (nanbu-fu). They also have the option of agu pork in a moromi bowl, originating from Okinawa which is known for its sweet and juicy pork. Customers flying in November will be served a lightly-smoked Tajima sukoyaka chicken sauté with a kobe red wine sauce.
The ANA suite lounge dining restaurant at Haneda Airport has also updated its menu to showcase the three destinations. Passengers can sample ANA original parfaits Iwate made using Iwate’s famous Shinsekai apples, a refreshing desert of Okinawa-grown shequasar with herb jelly or Hyogo’s gokoku-manju (five grained steam buns) with Akashi sea bream accompanied by a soup made with onions and mushrooms. There is also the chance to sample Japanese sake and shochu spirits in the lounges.
LSG Group enters new partnership with GOL
August 15, 2017
The LSG Group has announced a new catering partnership with GOL Linhas Aéreas Inteligentes, providing for all national and international flights departing São Paulo International Airport (GRU) as of this month.
The partnership includes the provision of the items sold through the GOL onboard retail programme on domestic flights including gluten-free, lactose-free and vegan options, alcoholic beverages and hot meals.
The agreement also includes catering GOL’s international flights departing from GRU, as well as the delivery logistics of the “Mãe Terra” organic snacks distributed free on domestic flights.
With 760 daily flights within Latin America and the Caribbean, the Brazilian airline, GOL has a 36 percent share of the national market, with Gyarulhos International Airport being one of the carrier’s main hubs.
LSG has worked with GOL since 2001 when the airline launched its operations, and supported the introduction of the first onboard retail programme in the country in 2006.
JAL award for Flying Food Group
August 15, 2017
Flying Food Group’s Honolulu kitchen (HNL) has earned the 2016 JAL Meal Quality Award (Medium Haul).
The JAL awards recognise excellence in three categories with these worldwide award: Small, Medium and Large Haul.
FFG HNL caters six flights daily for JAL which has been a FFG customer at Honolulu since 2011. FFG has also catered JAL out of New York since 2001 and also caters FFG out of Chicago, San Francisco and Los Angeles.
New recipes from Pandaw
August 15, 2017
Pandaw River Expeditions has unveiled a new range of recipes to be rolled out across its fleet designed to appeal to well-travelled and food-fanatical passengers.
The recipes, each inspired by indigenous cuisine and sourced locally, have been created by location specific food and beverage managers in keeping with the brand’s emphasis on culinary experiences.
In Burma passengers will be offered dishes such as Myanmar tea leaf & ginger salad and local river prawn ravioli with basil foam. Diners cruising Halong Bay and Red River will sample authentic chicken, scallop and banana blossom salad (Goi bap chuoi, so va ga) and locally inspired entrees such as chargrilled free-range pork belly marinated in coriander seeds, black pepper and oyster sauce (Thit heo nuong). The wine list has also been refreshed to suit the climate and cuisine.
Qantas adds designer tableware
August 9, 2017
Qantas has unveiled a new range of inflight tableware by Australian industrial designer, David Caon. The range includes crockery by Noritake, cutlery and glassware.
Caon is lead designer of the Qantas 787 Dreamliner cabin interiors and collaborated with Qantas creative director food, beverage & service, Neil Perry, to create tableware that is modern, lightweight and practical for First, Business and Premium Economy and the Qantas lounges. The result is an elegant, 16-piece crockery set in fine bone china, a five-piece brush-finished stainless steel cutlery setting and a collection of modern glassware.
Caon’s objective when designing the new tableware was to combine minimal, classic elegance with quality and functionality. “There is a fine balance between finding ingenious ways of making a product lighter and compromising its utility or quality,” said Caon.
“We’ve taken key design cues from the 787 interiors as our inspiration for the tableware. Straight lines were minimised in the design with the same 800mm curve applied to each object in a way to soften and humanise. This organically geometric aesthetic lends continuity of design across the range and to the aircraft,” he added.
Qantas group executive brand marketing & corporate affairs, Olivia Wirth, said the 787 Dreamliner had given Qantas the opportunity to re-design the entire travel experience. The range will be on board Qantas flights from the first 787 Dreamliner service from Melbourne to Los Angeles on 15 December, and will progressively roll out to the remainder of the Qantas fleet.
LSG extends with Sichuan
August 9, 2017
LSG Group has extended its joint venture contract with Sichuan Airlines in Chengdu, China, for a further 20 years, too 2037.
Sichuan Airlines LSG Catering was founded in 2000 to provide catering services at the Chengdu Shuangliu International Airport (CTU), the major international airport in China’s Sichuan Province (southwestern China).
Today, 300 employees at the centre deliver services to an average of 120 flights per day for 29 airlines, including hub carriers Sichuan Airlines, Chengdu Airlines and China Southern Airlines. The contract extension secures the company’s partnership at the existing airport but also its presence at the new Chengdu Tianfu International Airport, which is expected to begin operations in 2023.
Having handled more than 46 million passengers in 2016, CTU is ranked among the world’s top 30 busiest airports and the fourth busiest in mainland China. It has enormous growth potential (there are 15 million inhabitants in the Chengdu area) and a strong economic pull (more than 260 Fortune 500 companies have established branches in Chengdu).
“This long-term extension is proof of the mutual trust and solid cooperation that we have established with Sichuan Airlines over the past 17 years,” said HK Cheung, LSG Group’s rcoo Asia-Pacific, during the contract signing ceremony. “We are excited about further expanding our activities along with the prosperous development taking place at this strategic and highly important location.”
Loganair flies the tartan
August 9, 2017
Loganair has unveiled a new look – with tartan tails for its aircraft and original tartan uniforms for its cabin crew and ground staff.
The airline has adopted the bold image as it starts flying under its own name again from September 1 after 23 years of operating under franchise agreements with other carriers.
The first passenger aircraft to fly in the novel Loganair black, red and white colours – a Saab 340B named Spirit of Caithness – is now operating flights around the airline’s extensive network in Scotland. A further 15 aircraft will receive a make-over in the coming weeks.
The unique “Loganair Tartan” has become entry number 11,744 on the official Scottish Register of Tartans.
New uniforms for all of Loganair’s staff have also been unveiled, in a collaboration with Paisley-based Matrix Uniforms.
Loganair’s managing director Jonathan Hinkles said: “The bold image means that we’ll immediately be recognised as Scotland’s airline wherever we fly, whether we’re landing in Manchester, Bergen or the Outer Hebrides.“
Matrix Uniforms, established in 2000, manufactures all of its garments in Scotland.
NIKI canvases opinion
August 9, 2017
Tourist airline, NIKI, is offering holidaymakers a new selection of inflight menus with the chance for 150 people to select and test their preferred meal free of charge. During August, anyone who has booked their holiday flight with NIKI can become a food tester.
The new menu includes a spicy sandwich with cheddar, caramelised onion chutney and salad; a panini with BBQ chicken; a light quinoa and vegetable salad with Asian lime dressing; or rigatoni in a creamy tomato sauce with courgette, aubergine, mozzarella and Grana Padano.
Passengers are to rate which dishes they enjoy and also have the opportunity to submit their own suggestions, to help the carrier evolve its autum/winter range.
New investors for Gastro Culinary Innovation
August 1, 2017
Heinemann-Scorpio International Holdings (HSIH), owner of inflight specialist Scorpio Worldwide, has bought a majority stake in Gastro Culinary Innovation (GCI).
GCI provides sales, marketing and distribution services for a range of non-competing high street brands, as well as developing and sourcing its own branded artisan savoury and sweet onboard snacks.The company is managed by directors Jacqui Davidson and Caroline Thompson, guided by Lance Hayward, ex Alpha LSG, as a non-executive director.
Stuart McGuire, chairman of HSIH and CEO of Scorpio Worldwide Ltd said: “It is clear that there are great opportunities to develop both the complimentary and buy on board offer for the travel food service sector including inflight, cruising, ferries and rail services, an area we have been looking at for a while. GCI are highly respected within the trade, and are already serving the major airlines and caterers in the UK and overseas. We believe that with the GCI product and sales expertise, and our brand management and access to market, we can grow quickly into this rapidly developing sector.”
Jacqui Davidson, director of GCI, said: “We are very excited to be able to take our business to the next level through this partnership. Buy-on-board food to date can be limited and viewed by many travellers only as a necessity not a ‘cannot resist’ choice! Through experience, out-of-the-box thinking and pure passion, we are proud to share our talent for identifying new trends and creating inventive ways of bringing culinary and boutique excellence to the paying passenger. The new partnership means we have the support and expertise of a large group behind us, freeing us up to fulfil our ambition to provide great food onboard tailored to client and customer expectation.”
Kaelis shows that disposable linen can be eco-friendly
August 1, 2017
In an effort to promote its range of disposable cotton linen products, Kaelis has released some facts and figures about the environmental impact of rotables.
The Spanish company’s range of disposable 100% cotton linen products includes napkins, coasters and tray mats which are 33% lighter than rotable linen and the new research it has released highlights the positive environmental impact associated with disposables.
Kaelis has divided the benefits of disposable linen into three separate issues: weight, land logistics and washing/drying cycles.
Each rotable product can be washed up to 20 times and Kaelis has found that by not washing, drying, ironing and transporting linen to and from laundry facilities companies can save 10,160 litres of washing liquids, 1,600,000 litres of water, 10,400 kilowatts of electricity and 18,824 litres of fuel.
A reduction in CO2, HC, NO and CO emissions is achieved in the air due to weight savings and on the ground due to less transportation.
Ancillary earnings are on the up
August 1, 2017
The latest report on ancillary revenue from consumer research company IdeaWorks shows that total ancillary revenue from the top ten earning airlines has risen from $2.1 billion to more than $28 billion in 10 years.
The research, sponsored by Car Trawler, reveals the top ten airlines for 2016 and sees US airlines holding up the top four, starting with United ($6,222,000,000 total revenue), followed by Delta, American and Southwest. Air France/KLM come fifth followed by Ryanair, easyJet, Lufthansa Network, Qantas and Air Canada respectively.
The research also details how most of the top ten airlines earn their place on the table through their frequent flyer programme – generated by the sale of miles or points to banks that issue a carrier’s co-branded credit card.
Ryanair and easyJet are the exception, each generating their ancillary revenue exclusively through a la carte fees and the commissions earned from travel retail activities at the website, such as car hire bookings and travel insurance sales.
The report also looked at the top ten airlines ancillary revenue as a percentage of total revenue, allowing low-cost carriers to shine. US carrier Spirit Airlines headlined the list (46.4%), followed by Frontier (42.4%), Allegiant (40%), Wizz Air (39.4%), Ryanair (26.8%), Jet2.com (26%), Volaris (24.3%), Hong Kong Express (24%), Jetstar (22%) and Pegasus (22%).
Commenting on the top 10 ranking, Pegasus Airlines ceo Mehmet T. Nane said: “We can attribute much of this success to our mission at Pegasus to transform the company into a full travel brand that answers all guests’ travel needs with a door to door experience beyond ticketing, including providing transfers to the airport and accommodation.
“Our strategy moving forward is to continue with our products and services such as seat selection, pre-order meal, package fares, excess baggage, car rental, travel insurance and freeze the price – but also to continue expanding on this model with more innovative and affordable products that prioritise convenience such as the Pegasus Flex Product, the new Business Flex flight package and Private/Shared Airport Transfers.”
AIX Long Beach almost sold out
August 1, 2017
Exhibition space for the Aircraft Interiors Expo (AIX) in Long Beach, California is 90% sold with almost 100 days until the show commences.
This year’s event takes place September 26-28 at the Long Beach Convention Centre, California, and is co-located with the APEX Expo and IFSA Conference & Expo.
Katie Murphy, senior exhibitor director at Reed Exhibitions, said: “To have virtually all of the exhibition space already sold is testament to the growing popularity of the only fall event dedicated to the passenger services industry.
“AIX Long Beach brings together APEX, IFSA and AIX into a powerful partnership and to have generated so much interest already gives us great confidence that it is quickly becoming established as the must-attend event for the passenger experience industry in the fall.”
The co-located passenger experience event showcases the latest innovation, technologies and products in the industry, such as galleys, lighting, cabin management systems, IFEC and passenger services.
The event will welcome more than 300 exhibitors from a wide range of renowned companies including Acro Aircraft Seating, Avio Interiors, Diehl, Gogo, Inmarsat, Isovalta, Panasonic, Geven and Thales.
Joe & Seph’s appears on UK news
August 1, 2017
British popcorn specialist and onboard supplier Joe & Seph’s has been featured on prime time UK news talking about the impact of Brexit on its business.
Following a report that the UK’s growth forecast for this year has been downgraded by the International Monetary Fund (IMF), from 2.0% to 1.7%, Joe & Seph’s Adam Sopher was interviewed by ITV news on the factory floor.
Representing small British business, Sopher pointed out that a weak pound meant popcorn is now much cheaper for overseas customers to buy and Joe & Seph’s are exporting more gourmet popcorn than ever. However, Sopher also identified a disadvantage in the form of more costly overseas ingredients such as Belgium chocolate.
Overall, Sopher was positive but concerned that the lack of an agreement on what Brexit will look like could start to hurt exports.
You can see the full report, here:
Laundress debuts on Singapore
July 26, 2017
Upmarket fabric care range, The Laundress, has partnered with Singapore Airlines in an exclusive first-to-market collaboration brokered by Buzz.
As part of the airline’s 70th anniversary celebrations, the selection of The Laundress products are being gifted to customers travelling on selected flights out of Singapore in Suites, First and Business Class.
The Laundress is a global company producing eco-friendly detergent, fabric care and home cleaning products and the items available for Singapore Airlines’ premium customers were designed with a traveller’s clothing care needs in mind.
All are travel-sized and items include The Laundress Crease Release, The Laundress Fabric Fresh Classic and The Laundress Wash & Stain Bar all scented in the brand’s signature ‘Classic’ fragrance for a “clean laundry smell”.
Leonard Hamersfeld, director at Buzz, said: “This collaboration brings together two luxury brands and delivers Singapore Airlines’ passengers a valuable and functional lifestyle gift for their journey. It is an exciting collaboration that delivers a truly unique travel product.”
BAC expands in Phuket
July 26, 2017
Bangkok Air Catering (BAC) Phuket has won the contract to provide services for Turkish Airlines, TK172.
With a capacity of 12,000 meals a day, the Phuket unit began operations at Phuket International Airport on June 15 with services for Bangkok Airways. On July 1, Asia Atlantic Airlines and other charter carriers were added.
BAC Phuket is run by a hand-picked team who are dedicated to matching the renowned standards of the parent operation, BAC Bangkok.
Mr Lee’s on Jetstar
July 26, 2017
Mr Lee’s Noodles has teamed up with Australia’s Jetstar Airlines to bring tasty, warm, gluten-free noodles to all passengers throughout Australasia and the Pacific.
Low in calories, salt, sugar and saturated fats, Mr Lee’s ‘Hong Kong Street Beef’ is positioned as an ideal inflight meal for those wanting something healthy and wholesome.
Unlike other instant noodles, the ingredients are gluten-free and include chunky bits of freeze-dried meat and vegetables, meaning all of the nutritional value is locked in.
Mr Lee’s believes oriental flavours shine in onboard catering thanks to their punchy spices and strong sweet and sour tones cutting through the effect of aircraft humdity on the sense of taste and smell.
River cruise flavours go local
July 19, 2017
River cruise operator, Pandaw Expeditions, has unveiled a series of new menus designed to offer fresh, authentic dishes inspired by the Indochina destinations visited on its itineraries.
Using locally-sourced ingredients prepared by onboard chefs, the new menus for the Indochina region have been overseen by Pandaw’s newly-appointed food & beverage manager (Indochina), Brian Woolley.
Born and raised in Australia, Brian has 40 years’ experience having trained and worked in Australia, France, the UK, USA, South America and Southeast Asia. Brian has been the owner of two award-winning restaurants in Australia and his career highlights include time as an executive chef for a number of the five-star Fairmont Hotels & Resorts properties in North America and Canada.
“Sampling the local cuisine and discovering new flavour combinations is one of the best things about travel, as the experience creates lasting memories and inspires cooking techniques to take home and share with friends and family,” says Brian Woolley.
Fantastical Air New Zealand
July 19, 2017
Air New Zealand has teamed up with American actors Katie Holmes and Cuba Gooding Jr. for its latest safety video A Fantastical Journey.
The video is an Alice in Wonderland-inspired adventure featuring a number of iconic locations throughout New Zealand and New Zealand singer and songwriter Gin Wigmore has also recorded her own unique version of the song ‘My Little Corner of the World’ as the backing track.
Katie Holmes says it’s been fun working alongside Cuba Gooding Jr. and the Air New Zealand crew to produce A Fantastical Journey.
Cuba Gooding Jr. says he wanted to get involved in Air New Zealand’s latest safety video as he does a lot of travelling and loves the airline’s fun and different approach. He commented: “They make you laugh, smile and pay a little bit more attention.”
Air New Zealand general manager of global brand and content marketing, Jodi Williams, says: “A Fantastical Journey will put all eyes on New Zealand by showcasing some of the best the country has to offer.
The airline’s safety videos have collectively generated more than 108 million online views to date along with significant international media exposure.
You can view the new video here:
SPIRIANT’s decade in Hong Kong
July 19, 2017
SPIRIANT is celebrating the 10th year anniversary of its operations in Hong Kong.
Opening in the city was the first milestone in SPIRIANT’S “Going Global” initiative, with Hong Kong chosen as a gateway to the largest manufacturing region of the world.
The office has enabled SPIRIANT to interact directly with manufacturers and create synergies in product development and sourcing. It is supported by a product quality team in Shanghai who monitor standards, and now includes a dedicated competence centre with 50 employees who are expert in design, sales, procurement and logistics.
Having started in Hong Kong, SPIRIANT’s global expansion has progressed to include further teams in Dallas, Dubai, Istanbul and Santiago de Chile, in addition to the long-established home base in Neu-Isenburg near Frankfurt, Germany.
“SPIRIANT has successfully evolved from a company which was entirely focused on our parent company Lufthansa to an industry-leading equipment expert serving more than 130 customers worldwide on all continents,” said Erdmann Rauer, ceo of LSG Group. “Our portfolio and expertise in this segment spans from crew and service equipment, smart solutions for leisure travellers, amenity kits and onboard comfort items to individually-designed products to enhance the traveller experience.”
Flying Food Group supports Air India launch
July 19, 2017
Flying Food Group (IAD) is catering Air India’s new Washington D.C. to New Delhi service.
The thrice-weekly route launched on July 7. It is the first direct service between the two capitals.
“This historic new route effectively links two major global destinations,” said Nicolas Rondeau, FFG executive vp of airlines sales. “Air India has been FFG’s customer at EWR, ORD and SFO. We welcome them to IAD. It is affirming when an existing customer chooses FFG catering for an added gate,” he added.
FFG provides catering services to more than 80 airlines — primarily international — from its strategic network of 22 US facilities.
Authentic culinary concepts from Crystal River Cruises
July 12, 2017
Crystal River Cruises has unveiled details of new culinary concepts for Crystal Bach, the first of the company’s Rhine Class river yachts, debuting in August.
Sailing routes along the Rhine, Danube and Main Rivers, the vessel will offer menus inspired by the region and crafted by a team of expert European chefs.
Guests will dine on fresh fish and seafood from Holland, seasonal fruits and vegetables from Germany and the Netherlands, meat and poultry from Bavaria and the Austrian Alps, along with wine, beer and cheese specific to the region. Dutch herring on dill mousse and German green split pea soup with smoked duck join other European delicacies such as Dornfelder braised oxtail ragout, sturgeon caviar from Eindhoven and river crawfish from the Rhine.
Crystal Bach will also feature coffees and teas by Julius Meinl, a prestigious Vienna-based company which has crafted the beverages since 1862.
A new dedicated selection of vegetarian dishes will also be offered aboard Crystal Bach.
“The culinary experience aboard all Crystal vessels is meant to inspire travellers to discover more about the world they explore, as food and the camaraderie of dining is such an integral part of the travel experience,” says Toni Neumeister, senior vice president of hotel operations. “Guests aboard Crystal Bach will not only enjoy extraordinary new and classic flavours, but also a taste of the history and culture of this beautiful region.”
New economy tableware for Lufthansa
July 12, 2017
Lufthansa has introduced new Spiriant-designed tableware for its Economy Class intercontinental flights.
Environmentally friendly and easier to handle than the previous design, Lufthansa says it should appeal to all target groups and stand the test of time when it comes to fashion trends, thanks to “a clear use of form and elegant, consistent design.”
Lufthansa Product Management worked together with designers from the LSG subsidiary company Spiriant to design the new tableware from scratch, using a range of materials, colours, shapes and individual components. Around 900,000 components will go into service worldwide.
The range includes new trays, coffee cups, packaging and accessories, all characterised by faceted shapes. Dynamic lines create shadows which give the tableware different color nuances, depending on the light reflection. Two different surfaces – matt and smooth – ensure a pleasant feel.
Disposable materials will be largely dispensed with, thus significantly reducing volume of waste.
New trays offer more stowage options due to their space-saving design which means that one trolley can accommodate more meals than before.
Slip-resistant materials, like the new anti-skid coating, facilitate handling for the crew. The tray holds the meal in a slightly tilted position and stowing the trays back is also significantly easier.
Matrix partners with BA and The White Company
July 12, 2017
British Airways has partnered with London-based design and procurement specialist, Matrix, and British lifestyle company, The White Company, to launch a new range of bedding and amenities for its Club World product.
The new range aims to deliver a great night’s sleep in the sky and is part of British Airways’ £400 million customer investment plan.
Launching later this year to customers travelling Club World between Heathrow and New York JFK, it will see a whole new suite of products onboard including a new, elegant day cushion which will double up as a lumbar support when working or relaxing.
Exclusively for British Airways, Matrix and The White Company have also designed a bespoke, soft, large pillow and a white cotton pillowcase.
Customers will be given a ‘super-soft’ woven blanket with satin trim and a specially developed luxury duvet to improve their quality of sleep, as well as a padded mattress topper. The new bedding from The White Company will be gradually rolled out across British Airways’ other long-haul routes.
The new Club World amenity kits come in an elegantly designed bag from The White Company and contain products from the retailer’s Restore & Relax Spa Collection, as well as a soft jersey eye-mask.
Harry Zalk, director at Matrix said: “We wanted to ensure that we provided Club World flyers with products that would truly enhance their ability to sleep on flights, enriched with the luxury quality that The White Company is known for. It’s part of Matrix’s wider initiatives to promote healthy sleep patterns for people on flights.”
United refreshes its menu choice
July 3, 2017
United Airlines has added new inflight dining options for its buy-on-board service.
From July 1, customers can experience a slice of Chicago with personal-size Uno’s deep-dish pizza, and United will expand its onboard beer list to include new Belgium Voodoo Ranger IPA from September 1.
United customers will also have more Choice Menu options, including Bistro on Board items like the breakfast egg white flatbread; Uno’s deep dish spinach, cheese and garlic pizza; Thai-style chicken ciabatta sandwich; and the new, Mediterranean-inspired Protein Box, featuring a healthy mix of almonds, sesame sticks, roasted red pepper hummus and cracked wheat salad.
United has also refreshed some of its Snack Shop items, including the Tapas Box, to include flatbread crackers, almonds, bruschetta, cheese spread, hummus, olive crackers, dried fruit, ginger mints and a sea salt dark chocolate caramel.
All new menu items and refreshed snackboxes will be available for purchase on flights within the U.S. with a scheduled flight time of more than 3.5 hours and on all international flights from the U.S. to Canada, Mexico, Central America and the Caribbean. Snack Shop items including the Tapas, Classic, Select and Ben Flyin Kid’s snackboxes are available on all flights over 1.5 hours within North America, including the Caribbean and select Latin American cities, Singapore and Australia.
United’s popular cheeseburger and fries ($11.99) will remain on the menu.
Also starting July 1, United will provide customers seated in Economy Plus on its premium transcontinental routes (BOS-SFO, EWR-LAX and EWR-SFO in both directions) a complimentary hot fresh entrée, dessert and fruit, a pre-arrival snack and alcoholic beverages. Sample menu selections include savoury roasted chicken with a smoked barbecue sauce and butternut squash tortellini with sage cream sauce. Dessert options will include cheesecake, as well as a chocolate brownie and fresh seasonal fruit.
Singapore adds local favourites
July 3, 2017
Singapore Airlines (SIA) customers have voted for their favourite local dishes to be served on selected flights from Singapore during the month of July.
The ‘Popular Local Fare’ dishes feature are part of SIA’s 70th birthday celebrations, through a collaboration with the Singapore Tourism Board and in conjunction with Singapore Food Festival, where the dishes will also be displayed.
Customers travelling in Suites, First Class and Business Class can savour iconic Singaporean dishes such as Singapore Chicken Rice (the top voted-for dish), Nasi Lemak, Fish Ball Kway Teow Soup, Prawn and Chicken Laksa, and Peranakan Hokkien Mee Soup.
A handful of the favourite dishes are currently only available for pre-ordering through the ‘Book the Cook’ service on selected flights. Introducing these ‘Popular Local Fare’ dishes to the regular in-flight menus for the month of July will give more travellers the opportunity to enjoy a taste of Singapore.
SPIRIANT develops spritz for Royal Jordanian
July 3, 2017
SPIRIANT has brokered a brand collaboration between Royal Jordanian Airlines and 4711 House of Fragrances.
Royal Jordanian has featured the classic 4711 Eau de Toilette cologne in its aircraft lavatories since the early 70s and it is now being featured in the airline’s amenity kits.
“4711 is a world-renowned brand, synonymous with refreshment and invigoration,” said Luay Qunash, head of inflight services & products at Royal Jordanian. “As these benefits are always important to customers, particularly on long-haul flights and during the summer months, it seemed a perfectly natural progression to include the cologne in our amenity kits.”
Born in Cologne, Germany, 4711 is a globally-known line of fragrances with a long and successful history of over 225 years. All 4711 products are unisex, a fact that makes them very popular among travellers and is unique in the industry.
Tobias Diebold, managing director SPIRIANT, said, “Our dedicated amenity kits business unit is on a mission to progressively create smarter brand collaborations. Knowing exactly how to initiate matches between airlines and luxury, lifestyle, fashion and cosmetic brands is a complex and intuitive skill in which we are proven experts.”
Kaelis blanket for Royal Air Maroc
July 3, 2017
Kaelis has supplied a new duvet for Royal Air Maroc’s Business passengers.
Working with the airline’s marketing and product departments, the Kaelis team designed a new duvet noted for its softness and embroidered with the airline’s logo to reinforce the brand.
The duvet colours reflect those of the airline – red on the front side and light beige on the back – and was created following extensive research and discussion to match the airline’s interiors and seats.
The duvet has been featured in a new advertisement featuring Moroccan artist, Said Taghmaoui. To see Royal Air Maroc’s video, click here.
HNA pledges charity support
July 3, 2017
Gategroup parent company, HNA Group, has announced more than $35 million in new charitable commitments to programmes around the world supporting health care, education, and disaster relief.
The new commitments were spotlighted at HNA Group’s annual Charity Night, held this year at the Petit Palais in Paris, France on June 26.
The event, co-hosted by the Cihang Foundation, also marked the release of HNA Group’s 2016 Social Responsibility Report and the start of HNA Paris International Week, a series of events hosted by HNA Group to celebrate its global platform.
Since its founding, HNA Group has made approximately $1.5 billion in charitable contributions across a range of initiatives aimed at supporting communities and empowering individuals with the tools and skills necessary to experience all the goodness life offers
Qantas teams up with academics to improve onboard wellbeing
June 27, 2017
Qantas is partnering with the University of Sydney’s Charles Perkins Centre to rethink its customers’ onboard experience.
The academic institution will work with Qantas to help develop the airline’s new approach to long haul travel ahead of its first Boeing 787 Dreamliner flights launching this year between Perth and London.
The centre brings together researchers from a variety of fields covering subjects ranging from nutrition to physical activity and sleep. Research projects include strategies to counteract jetlag as well as looking into onboard exercise and movement, menu design and service timing, pre and post-flight preparation, transit lounge wellness concepts and cabin environment including lighting and temperature.
Qantas Group ceo Alan a holistic view of our customers, our partnership will examine everything Joyce commented: “The Charles Perkins Centre researchers will allow Qantas to design and develop a range of new innovations and strategies to complement the Dreamliner experience. By taking from reducing the impact of jetlag through to health, nutrition and sleep through the entire journey experience.”
Joyce said that the centre’s research has already influenced what meals and beverages Qantas will be serving onboard and when, as well as cabin lighting and temperature. Neil Perry, Qantas’ creative director, food, beverage & service, is working with the centre on new menus for the 787 flights.
Qantas and the Charles Perkins Centre are looking at opportunities to involve some Qantas frequent flyers in trials that involve wearable technology in the measurement of existing biorhythms during travel, enabling future products to be developed and designed with the insight of robust data.
Delta triples meal options for domestic routes
June 27, 2017
Delta is tripling food choices for customers flying its 12 domestic coast-to-coast routes which offer free meals in the main cabin.
The move is part of the airline’s focus on offering continuous refreshments and
Delta has increased the variety of complimentary meal options by offering distinct breakfast, lunch and dinner menus that vary on eastbound and westbound flights, increasing the total number of meal options from six to 18.
Highlights from the menus include a Cheese Plate with items from the popular Murray’s Cheese store in New York City, a Luvo Harissa Roasted Veggie Wrap, a Greek Meze Plate, a Beef Pastrami Sandwich and a Sesame Noodle Salad.
Said Allison Ausband, Delta’s senior vice president in-flight service. “Our goal is to offer more choice to customers to satisfy different cravings and preferences, while continuing to offer fresh and healthful options.”
Delta introduced free meals in its main cabin on some of its longest domestic flights in March between JFK and LAX/SFO and in April expanded complimentary meals to 10 other domestic markets including Seattle, New York, Boston and Washington, D.C.
In addition to offering free meals, Delta has made other enhancements to its main cabin as part of a multi-billion dollar investment in the customer experience including the addition of sparkling wine, enhanced blankets, refreshed ‘Flight Fuel’ food-for-purchase options and free in-flight entertainment as well as rolling out the Delta One transcontinental experience on flights between DCA-LAX and BOS-SFO (customers on long-haul international flights are treated to complimentary beer, wine and spirits as well as sleep kits).
LSG acquires TGV Lyria as part of its expansion into rail
June 27, 2017
The LSG Group has acquired TGV Lyria, a train service that connects Paris with Switzerland’s major cities, including Geneva, Lausanne, Basel, Bern and Zurich.
The LSG Group will take over the services’ catering in two phases. The first one will take place by the end of the summer with the existing service concept. The second phase will take place by the end of this year and will entail the introduction of a new catering concept that will be characterised by the ‘Swissness’ and the ‘Frenchness’ of the products offered onboard.
“This customer win reconfirms our decision to make train services part of LSG’s core businesses and growth areas in Europe,” said Lars Redeligx, chief commercial officer Europe, LSG Group. “Our success is based on an in-depth understanding by our team of what the train operator and passengers expect and need. Our new concept itself is outstanding, innovative, customised and meets the targeted cost structure.”
LSG Group currently provides the train sector with services in the areas of procurement and supply chain, assembly and logistics, meal production, last-mile and onboard retail.
The company currently services iDTGV in France, Eurostar and Thalys in Belgium, Deutsche Bahn (Intercity 2) in Germany, Snälltaget in Sweden, Virgin in the United Kingdom and L-Exspresis in Latvia.
Etihad introduces new services to add value
June 27, 2017
Etihad Airways is introducing a series of changes to its onboard and on-ground service designed to offer increased value and flexibility based on customer feedback.
Inflight, Etihad has introduced a new ‘Neighbour-Free Seat’ option in Economy Class. The service provides guests with the option to enhance their flying experience by ‘bidding’ for up to three empty seats next to their original seat – subject to availability and cabin configuration.
The initiative gives guests the opportunity to enjoy increased space, comfort and privacy, for significantly less than Business Class ticket. Guests can bid at the time of booking online and successful bids will be confirmed 30 hours prior to departure.
On the ground, guests travelling Etihad’s Business can now also pay and upgrade to the airline’s luxurious flagship First Class Lounge & Spa when flying from, or transiting through Abu Dhabi.
Etihad Airways will also offer Economy Class guests paid access to its growing portfolio of dedicated lounges around the world, including its Premium Lounges in Abu Dhabi, London, Manchester, Dublin, Paris, Washington D.C., New York JFK, Sydney, Melbourne and Los Angeles.
Mohammad Al Bulooki, executive vice president commercial for Etihad Airways, said: “Etihad Airways is constantly looking at ways to improve its value proposition for guests, focusing on the service elements that are most important to them. This change is being put in place as the airline looks to evolve its product proposition while continuing to match individual customer requirements.”
Studio Culinaire expands its expert team
June 20, 2017
Gategroup has added two new prestigious chefs to its Studio Culinaire team, pioneered by Servair.
Michel Roth and Régis Marcon join a team headed by Chef Joël Robuchon, and will work on culinary innovation alongside chefs Guy Martin (Le Grand Véfour), Michel Quissac (Servair Corporate Chef) and Bruno Goussault (CREA).
The team aims to pool their complementary knowledge, reflect on the advancements in culinary technology, seek out new trends and respond to the specific needs of all gategroup customers.It acts as a creative think tank for the group and aims to continuously raise the quality of meals offered to airlines.
Michel Roth is a past winner of the Meilleur Ouvrier de France (MOF) competition and the Bocuse d’Or competition and his dishes reflect the grand tradition of French gastronomy blended with contemporary tastes. He was awarded two stars in the Michelin Guide for his work at the restaurant L’Espadon at the Ritz Hotel in Paris, where he was head chef until August 1 2012. In September 2012 he became head chef at the restaurant Bayview, located in Hotel President Wilson in Geneva, Switzerland. In November 2013 he received a Michelin star and then joined the team at the Lenôtre School as an expertise director. In 2016 he developed the menu for the legendary restaurant Lassere in Paris.
Régis Marcon is a Relais et Châteaux grand chef and past winner of Bocuse d’Or. He ran his family owned hotel-restaurant, Auberge des Cimes, at the start of his career, earning his first Michelin star in 1990 and then a second one in 1997. After the opening of the new restaurant Régis et Jacques Marcon in 2005, he received his third star. He is also the owner of bakery La Chanterelle, the hotel La Découverte, the restaurant La Coulemelle. He named Chef of the Year by the Gault & Millau guide in 2001 as well as a Relais et Châteaux Grand chef in 2008. He was awarded the French Legion of Honour in 2003.
Emirates tech deal
June 20, 2017
Emirates Flight Catering has forged a new partnership with Coupa Procure-to-Pay (P2P) to streamline procurement and spend processes across its organisation.
Coupa Software is a leader in cloud-based spend management and will provide a new tech solution to automate processes, from routine buying to e-invoicing, allowing employees to concentrate on the more strategic and mission critical aspects of its business.
“We spent a great deal of time evaluating solutions in depth as we were looking for the best solution in the market. We’re extremely confident that we have chosen the strongest possible solution,” said Kieran Dowd, vice president of procurement at Emirates Flight Catering. “Not only will Coupa provide us with greater visibility into our current spend, but it will completely transform our procurement practices, increase collaboration with our suppliers and is able to be deployed within a quick time frame which is vital to our business.”
KLM adds Business flexibility
June 20, 2017
KLM is turning its focus onto the freedom to choose with the introduction of “Anytime For You” options in Business.
Due to launch this summer on flights from Amsterdam and Johannesburg the service will include the choice of the regular three-course meal, plus an additional ‘anytime’ range.
The items available throughout the flight will include eight hot and cold dishes – both savoury and sweet – including healthy choices and indulgent treats.
This more flexible offer will be rolled out in coming months with the second route set to be announced in October.
Delta extends its restaurant collaborations
June 20, 2017
Delta has announced a new partnership with two Los Angeles-based chefs, Jon Shook and Vinny Dotolo, for flights departing Los Angeles International Airport.
Delta One customers on flights from LAX to JFK and DCA will enjoy culinary creations inspired by the duo’s local restaurants. The new menus will feature local, fresh and seasonal ingredients, and will be reflective of the fare served at several of Shook and Dotolo’s most popular establishments including Animal, Son of a Gun and Jon & Vinny’s.
“Jon Shook and Vinny Dotolo are known for delighting diners at their restaurants through diverse offerings and familiar flavours presented in bold, unexpected ways,” said Allison Ausband, Delta’s senior vice president – in-flight service. “We are thrilled to bring their fare to the skies and offer a taste of some of Los Angeles’ most popular restaurants to our Delta One customers — whether they’re locals who are craving a taste of home or visitors who want one last essential L.A. experience before heading home.”
Similar to the meals Union Square Hospitality Group creates daily for Delta One customers out of New York, Shook and Dotolo will prepare the new menu selections at a dedicated facility in Los Angeles. The freshly made meals will be transported to LAX each day from their catering company, Caramelized Productions, to ensure customers experience restaurant level service in the skies.
“Delta is really taking an innovative approach to onboard dining and we are proud to partner with them as they change the conversation around airplane food and elevate the customer experience inflight,” Ausband adds.
Mile One collaborates for Jetstar crew
June 13, 2017
Mile One Group has signed a contract with Qantas Group to supply 300k fresh daily meals each year to the crew of Jetstar Australia.
The team worked with nutritionists and the Australian superfood ready meal company, Super Nature, to create a crew offering that uses high energy and healthy ingredients across a full menu.
The crew meal boxes are packaged in specially-designed recyclable boxes designed by Star Packaging in Australia and include Chobani yoghurts, MOMA porridge pots, MyMix Muesli, Mini Bites and Chika Nuts in addition to the Super Nature offerings.
Mile One has also been working with FlyFit and placed its healthy snacks onboard Jetstar alongside Super Nature meals, supported by a product training roadshow introducing crew to the range throughout April.
June 13, 2017
APOT.Asia has rescheduled its annual conference and changed the planned venue following government advice warning against unnecessary travel to some regions of the Philippines.
The event was due to take place next month in the Province of Cebu, but will now be held at the end of October (22-24) in Bali, Indonesia.
Bambang Sujathmiko, chairman of APOT.Asia, says: “My team and I deeply regret having to make this difficult decision but felt it was in everyone’s best interest to not only be safe but to have the peace of mind to fully enjoy the event.”
The precise details of the new venue have not yet been confirmed but all delegates that have already registered for the forum and made payment, will have their payments reallocated to the Bali Forum.
Anyone with any concerns or queries can contact the team on: firstname.lastname@example.org
Eva adds Melvita
June 13, 2017
Taiwan-based EVA Air is the first airline in Asia to offer Melvita products in the RIMOWA amenity kit.
The products are now onboard in Royal Laurel thanks to a brand collaboration brokered by SPIRIANT which brings together the French organic beauty products range, Melvin, and the German luggage manufacturer.
After nearly three years in the EVA Air inflight duty-free catalogue, Melvita’s presence in the domestic Taiwanese market has increased to over 10 retailers.
“Melvita organic products have been very well received to date due to an increase in customers favouring gentle and natural properties on their skin, particularly after a long-haul flight,” says Anne Deligny Villet, brand development director at SPIRIANT.
The RIMOWA hard case has been used by EVA Air since 2013 and is offered in seal grey and pearl white. EVA Air will rotate the two colours so passengers can collect them both.
ANA’s duo of bespoke wines
June 13, 2017
ANA has collaborated with wine connoisseur, Ned Goodwin, to create two bespoke wines designed for optimum inflight enjoyment.
A smooth red wine and a crisp white will be available in Business and First from September. They were blended to complement the way taste and smell faculties differ when flying at altitude.
The white was crafted from grapes grown in an ecologically sustainable fashion in South Australia, and the red is smooth and full-bodied.
Goodwin, who was Japan’s first Master of Wine, has worked as a sommelier, educator, TV show host, critic, consultant and wine writer. He has also worked alongside chef and sommelier, Katsuhito Inoue, to determine ANA’s wider inflight wine list for 2017.
Akira Nakamura, ANA senior vice president EMEA comments: “ANA is dedicated to delivering a five-star service to its passengers, and for us that means a high-quality and personalised service that embodies Japanese culture. With our original blend of wines, we’re giving our Business and First passengers an opportunity to enjoy fine wines that have been uniquely crafted to suit heights of 30,000+ feet.”
Hawaiian Airlines adds FFG service
June 13, 2017
Hawaiian Airlines has chosen Flying Food Group (FFG) Kona to service seasonal flights between Kona and Los Angeles as of May 28. Hawaiian is now offering three flights weekly to the mainland from Kona.
Since 2014, FFG HNL has catered 24 Hawaiian flights daily. System-wide, FFG services Hawaiian at New York JFK, LAX, SEA and SFO: plus Sacramento, Oakland and San Jose via remote catering.
Nicolas Rondeau, FFG executive vp, airline sales, noted that the Flying Food Group-Hawaiian Airlines partnership continues to flourish. FFG HNL has twice been named Hawaiian’s Domestic Kitchen of the Year (2015 + 2016).
Rondeau added that FFG HNL also earned Hawaiian’s 2017 Valued Partner Award for providing a “high level of support” and “daily contributions.”
FFG services over 80 leading airlines – primarily international – from its strategic network of 22 facilities.
Whittard goes to sea
June 6, 2017
Cruise and Maritime Voyages is partnering with Whittard of Chelsea to put the specialist beverage brand onboard its ships.
Whittard offers more than 100 blends of tea and in an exclusive arrangement, will supply tea and chocolate drinks on board flagship Columbus, and Magellan and Marco Polo. Whittard gift products will also be featured in the onboard shop.
Mark Dunhill managing director at Whittard said “This is an exciting initiative to be working with CMV who offer a traditional British cruise experience. Our original and imaginative products are perfectly suited for further benefiting their passengers’ onboard experience.”
The CMV and Whittard partnership will start from June 8. Pictured is Justine Perrin (Whittard) & Alistair Sellers (CMV) onboard Magellan.
Emirates’ cabin revamp
June 6, 2017
Emirates will showcase a new First Class product at the Dubai Air Show in November.
Making its debut onboard a Boeing 777-300ER, the new First cabin will feature six private suites laid out in a 1-1-1 configuration, compared to the existing eight private suites in a 1-2-1 layout on its existing 777 fleet.
In addition to the redesigned First product, the new Boeing 777-300ER will include new features in Business and Economy.
Sir Tim Clark, president Emirates Airline says: “This bigger revamp takes our onboard experience to the next level. All cabins will sport a totally fresh new look. We are excited to showcase the results of years of planning and development invested into our new First Class offering, and our overall Emirates 777 experience. More details will follow, watch this space.”
Emirates is the world’s largest operator of the Boeing 777, flying 162 of these aircraft to six continents from its hub in Dubai.
LOT expands Flying Food Group service
June 6, 2017
Flying Food Group (FFG) has been chosen by LOT Polish Airlines to cater two new routes: Los Angeles-Warsaw (four times a week) and Newark-Warsaw (five times a week).
Services at both locations launched in April 2017. In July, FFG will start catering LOT’s new service between Chicago and Krakow. Since 1989, FFG has exclusively catered LOT flights between Chicago and Warsaw, and between New York JFK and Warsaw.
“It is affirming when an existing customer adds gates after having experienced our customer-focused service first-hand,” said FFG executive vp airline sales Nicolas Rondeau. Rondeau noted LOT has been a loyal FFG customer for almost three decades.
FFG services over 80 leading airlines – primarily international – from its unique US network of 22 facilities. The company has received numerous awards of excellence from satisfied customers.
Nordic takeaway concept for SAS
May 31, 2017
SAS this week launches a new food concept inspired by its passengers and the Nordic food philosophy which is focused on local, seasonal ingredients.
The “New Nordic by SAS” is focused on function, quality, taste and design, to create a selection of taste experiences based on fresh, local ingredients and pure flavours in new pared down packaging designed for life onboard.
The concept will appear on SAS domestic, Scandinavian and European flights and has been developed by SAS food and drinks managers in consultation with passengers and cabin crew.
The new design is inspired by the takeaway culture. Lunch and dinner come pre-packed in a cube that makes the contents very easy to eat while continuing to work, read or watch a movie.
The menu includes Norwegian fjord salmon, Swedish lamb and Danish veal plus locally grown vegetables from Skags Gård farm. Accompaniments such as filled muffins will also be served along with main meals. The food and drinks are now available onboard Scandinavian and European flights and are included in the ticket price.
“We are on the constant look out for local producers that we can build a close relationship with and develop our menus together to ensure we serve ingredients that are in season, whether this be stone-baked bread from II Fornaio, asparagus grown at Stenhuse Gård Farm, handmade chocolates from Hedh Escalante or potatoes from Tollby Gård Farm,” Peter Lawrance, head chef and menu planner, SAS, says.
The new food and drinks concept is part of the SAS New Experience where SAS is also upgrading all its short and medium haul flights with new cabins and high speed WiFi.
The previous snacks and drinks range consisted of premium products from local Scandinavian suppliers. Favourite products from major international brands will continue to feature in the range, but the majority of products are from some of the largest brands in Scandinavia.
Accolades for Addis
May 31, 2017
Qatar Airways has awarded Addis International Catering ‘Best Caterer – Africa 2016’ for the second time since it started operations to Addis Ababa.
Addis International Catering (AIC) was established in 2006 to provide world class catering services to airlines, international conferences and other large scale events around Addis Ababa and the award recognises the dedication the company demonstrates in pioneering and maintaining the highest standards of quality and safety in the culinary field in Ethiopia.
Qatar Airways flies to more than 150 destinations globally, has 105 caterers around its network and operates to 24 destinations in Africa. It monitors caterer performance against several parameters including crew comments, time performance, passenger feedback, and other various food and safety related audits. Caterers are also vetted with sample checks, equipment inventories, communications, chefs table reports and operational performance.
AIC also caters other airline customers operating from Addis Ababa Bole International Airport including Air Djibouti, Egypt Air, Emirates Airlines and Kenya Airways. It also handles a wide variety of VIP, charter and private operators as well as smaller regional operators like Abyssinia Flight Services and Trans Nation Airways. As well as inflight catering, AIC also additionally performs cabin cleaning services to a number of carriers including Fly Dubai and Saudi Arabian Airlines.
AIC’s ISO accredited Food Safety Laboratory Services caries out full laboratory & microbiological testing as well as hygiene and HACCP training.
AA ups its dine before you fly option
May 31, 2017
American Airlines has opened a newly-renovated Flagship Lounge and new Flagship First dining option at New York John F. Kennedy International Airport.
Part of a $200 million investment in the luxury travel experience,Flagship Lounges are now available to Business customers travelling on international and transcontinental flights, in addition to First customers.
Customers will enjoy a range of food options including a robust hot and cold food buffet, an a la carte dining menu and a chef’s table with a rotating menu of made-to-order entrees. They can pair their meals with premium wine and champagne or a drink from our “make your own cocktail” station.
Passengers travelling in First now also have exclusive access to Flagship First Dining, located within the lounge where a sit-down restaurant experience offers complimentary, full-service dining with locally-inspired menus.
The JFK menu will feature ingredients from local purveyors including cheese from Sprout Creek Farms and grass-fed beef from Joyce Farms that will be used in American’s signature Flagship Burger. Customers are also offered specialty cocktails designed by renowned New York mixologist Pamela Wiznitzer and hand-selected wines from master sommelier Desmond Echavarrie.
The new lounge style will also roll out in Miami and Los Angeles later this year with London Heathrow and Dallas Fort Worth next, and Chicago O’Hare and Philadelphia in coming years.
Middle East show tracks growth
May 31, 2017
The fourth World Travel Catering and Onboard Services Expo Middle East (WTCEME), concluded successfully with exhibitors exploring new opportunities generated by the region’s strong aviation growth.
The Middle East region commands a big chunk in the global travel catering market, estimated at $15 billion and expected to increase to $17.6 billion by 2020. The region’s share in the global travel catering market has been rising above the global average growth of five per cent due to significant expansion of airports and airline networks.
More than 70 exhibitors showcased a wide range of travel catering services and solutions, including food, snacks, beverages, food packaging, processing, preparation and preservation equipment, tableware and chinaware, accessories, toiletries and travel amenities at the WTCEME.
LSG deal with AAS catering
May 23, 2017
LSG Group has signed an agreement AAS Catering to provide technical services for their inflight catering business.
AAS Catering supplies up to 25,000 meals per day to customers including Lufthansa, Emirates, Korean Air, KLM, Air China and Hainan Group Airlines at Kansai Airport, Osaka. The airport is one of the country’s major international hubs with an annual passenger volume of 23 million.
The LSG Group has been present in Asia-Pacific for more than 25 years. Today, its network in the region encompasses 39 wholly-owned or partnership facilities in China, Japan, Micronesia, Myanmar, Nepal, New Zealand, South Korea and Thailand.
Brics get onboard Qatar
May 23, 2017
BRIC’S has signed an exclusive, three-year partnership with Qatar Airways, to provide new amenity kits to complement its First and Business experience.
Facilitated by Formia, the BRIC’S deal sees two bespoke premium amenity bags go onboard, inspired by the world-famous suitcase collection and the brand’s mission to create products that match fashion & function.
The First kit is a stylish reproduction of the Bellagio rigid suitcase collection featuring high-tech, lightweight, resistant shells accented with genuine tobacco-colored Tuscan leather trim and contrast stitching. The Business kit is a refined reproduction of the Sintesis Collection, distinguished by its asymmetrical and curved shape.
All amenity kits will come in four colours: black, grey, burgundy and cream, with full grain leather inserts paired with a high-tech shell designed with contrasting stitching accents, with tobacco color trim.
They will feature skincare products from Italy’s Castello Monte Vibiano Vecchio including lip balm, hydrating facial mist and City Cream anti-ageing moisturiser in Business, with the added Night Recovery Cream for First.
Alaska service ranks top
May 23, 2017
Alaska Airlines has been ranked highest in airline customer satisfaction among traditional carriers for the 10th consecutive year in the J.D. Power 2017 North America Airline Satisfaction Study.
The study, based on 11,015 responses, measured satisfaction of business and leisure travellers who flew a major North America carrier between April 2016 and March 2017. Alaska Airlines ranked highest of any traditional airline across five categories, including cost and fees; boarding/deplaning/baggage; flight crew; check-in; and reservations.
Alaska Airlines, together with Virgin America and its regional partners, flies 40 million customers a year to 118 destinations with an average of 1,200 daily flights across the United States and to Mexico, Canada, Costa Rica and Cuba
New WESSCO deal with Elyptol
May 16, 2017
WESSCO International has signed a partnership with Elyptol to feature its health and hygiene products as an onboard offer for airlines.
The products contain no toxic chemicals and carry the natural scent of eucalyptus oil, and are designed to help reduce infection and the spread of germs amongst passengers. They are natural, effective and have multiple uses suitable for both passengers and cleaning staff.
“This partnership represents a great opportunity for airlines to carry an award-winning, effective, FDA registered, hospital grade, natural family of sanitising products that will help reduce the spreading of germs in airline travel,” said Tim O’Connor, president & ceo of Elyptol. “We are very excited to partner with WESSCO International and be able to offer our products to all its global customers and try and make airline travel safer for passengers and crew”.
The products are packaged in specially sourced bio-degradable packaging and use a natural formulation base on the effective sanitising qualities of eucalyptus oil which is said to kill almost all bacteria, fungi and other common germs and cut the risks of allergic reactions or contact dermatitis. They also have moisturising properties. Elyptol is a member of the World Health Organizations (WHO) collaborative hand hygiene programme, Private Organizations for Patient Safety (POPS).
WESSCO is scheduled to include Elyptol anti-microbial skin care products in its amenity kits, which are also available in full-size bottle and floor dispenser for airport lounges.
Alpha LSG recognises top crew
May 16, 2017
Thomas Cook Airlines and and Alpha LSG have recognised top performing members of the airline’s cabin crew at their two-day OMG! Conference, Training and Awards event.
The event, focused on workshops and seminars, is designed to help cabin crew achieve better commercial results, and provides an opportunity to reward outstanding performance.
Awards were given out across nine categories including highest spend per head, incentive participation and positive approach to sales among others.
The overall winner of OMG! 2017 was Glasgow based Jennifer Bell, who excelled in all categories. She won two Thomas Cook Airlines flights to San Francisco plus £500 spending money.
Uwe Balser, Thomas Cook Group, director of cabin crew, said: “I am so proud to see our cabin crew from across our markets attend this event to learn the latest sales techniques, to learn more about our fabulous products and to have lots of fun in the process.”
Crews rate kids gifts onboard
May 16, 2017
Research on travelling with children suggests kids gifts and amenities significantly help optimise brand experience and at the same time create better job satisfaction for cabin crew.
As part of a new product development programme KIDZinflight had an independent research company survey 100 cabin crew from 21 airlines and their working conditions and attitudes to child passengers.
The research highlights the challenges kids onboard pose for crew with 69% of respondents saying their role had become more demanding in recent years, in part because of the increasing number of children onboard.
Some 97% of those surveyed said that distribution of activity toys during flights had a positive effect on the children and 86% said it benefitted other passengers.
While up to 30% of cabin crew do not currently give out activity toys, and a further 28% of the respondents have never distributed toys, the majority (89%) of cabin crew said they would welcome the opportunity to do so provided the gifts were easy to handle. Some 64% of the cabin crew said giving out a activity toy made their job easier.
Eurostar seeks sustainable talent
May 16, 2017
High speed passenger rail service, Eurostar, has joined forces with GoodPlanet Foundation (France), GoodPlanet Belgium and the Young People’s Trust for the Environment (YPTE), to launch a culinary challenge across the UK, France and Belgium.
Young people aged between 15 and 19 will be asked to create a sustainable Business Premier dish and the competition will be open for entries from now until June 30 2017. The winning dish will feature on the Eurostar Business Premier class menu for three months from November this year.
The challenge is a well-balanced, seasonal and nutritious Business class dish, which also reflects a strong understanding of the provenance of the ingredients and the sustainability of the dish.
Raymond Blanc, OBE, the renowned Michelin starred chef, Eurostar Business Premier Culinary Director and President of the Sustainable Restaurant Association (SRA), will be the lead judge of a panel of experts from the supporting organisations. He said: “Today, more than ever, we should all be thinking about the provenance and sustainability of our food, as well as the flavour and presentation. Whilst more consideration is now given to food miles, not everyone is aware of the negative consequences of food production. I am proud to be judging this competition and will enjoy working with the winner on the introduction of their dish to the Eurostar menu.”
New looks for Air Canada
April 26, 2017
Air Canada has unveiled a range of upgrades covering its livery, uniforms, cabin interiors and onboard menus.
The airline has worked with British Columbia-based chef, David Hawksworth, and Quebec-based sommelier, Véronique Rivest, to develop premium menu choices which showcase Canadian ingredients from across the country. New to the mix is Lavazza premium Italian coffee and Toronto-based Dufflet Pastries’ pumpkin spice loaf on flights to Europe.
Rivest has selected a Vineland Estates Winery white wine from Ontario’s Niagara region and Les Athlètes du Vin, a French Pinot, to debut in Air Canada’s Business from April.
The refresh is part of celebrations to mark Canada’s 150th birthday and Air Canada’s 80th year, and aims to ensure the airline better reflects the Canadian spirit. The new livery was created by Winkreative, a design firm headed up by Canadian entrepreneur Tyler Brûlé, and features a black and white colour scheme with the red maple leaf encircled ensign returned to the aircraft tail fins for the first time in 24 years.
Red accents continue through the airline’s new uniform which is black and charcoal with red accessories styled by Canadian fashion designer Christopher Bates. The uniforms reflect the greys, natural tones and reds featured in the new interior cabin design for Air Canada’s international fleet.
The new livery has been immediately applied to three new Boeing 787 Dreamliners with others in the fleet, and the new uniforms, being rolled out through the coming year.
Air Transat adds celebrity flavours
April 26, 2017
Air Transat has partnered with chef Daniel Vézina to offer a selection of gourmet signature dishes.
The Chef’s Menu by renowned Quebec chef Vézina will be offered to Club passengers as of May 1, and will also be available to Economy passengers, in limited quantity, on transatlantic flights for $25.
Jean-François Lemay, president-general manager of Air Transat says: “Daniel Vézina is known for his attention to quality and his desire to make haute cuisine accessible to all, which makes him the best chef to partner with for our brand.”
The menu will be served with a cheese plate, dessert and glass of wine and includes chicken ragout with lemon zest and seasonal vegetables; duck confit lasagna with spinach and a sherry and foie gras emulsion; braised leg of lamb with spices, maple syrup and Indian vegetable curry; sweet potato gnocchi with red wine bolognese; spinach pesto and Parmesan shavings; vegetarian moussaka with grilled vegetables, creamed goat cheese, tomato and red pepper coulis; and vegan risotto with rice cream, red pepper coulis and diced root vegetables with fennel.
The meals created by Daniel Vézina will change over the seasons and can be pre-ordered on Air Transat’s website.
American Airlines upgrades with linen
April 26, 2017
American Airlines has refreshed its amenity kit for Premium Economy in a collaboration with WESSCO.
Made from textured linen with printed geometric patterns, the bag features overlapping hexagon patterns designed to create the subtle illusion of a cube by connecting every other vertex to the centre. The effect is formed by using three diamonds shaded differently.
The bag’s zipper pull doubles as a quick release keychain with the American Airlines’ logo printed on it.
The contents include a pair of grey socks, an eyeshade, earplugs and dental kit.
Emanuel Ungaro gets onboard
April 26, 2017
AK-Service has forged a new collaboration for Aeroflot which brings the Emanuel Ungaro toiletries brand onboard for the first time.
The Parisian fashion house brand has been used for Aeroflot’s new Business amenity kits, each of which includes a moisturising face cream and moisturising lip balm.
Both items have the subtle perfume of l’Eau d’Ungaro, said to particularly suit the tastes of sophisticated passengers. The kits also include an eye mask, dental kit, shoe horn, comb and pen.
Following the ongoing success of exclusive pouches featuring ‘the best of’ Aeroflot’s stewardesses, a new range of bags has been introduced for Business passengers extending this collection. Blue pouches with a classic form are designed to suit both women and men and have post-flight functionality. The unique design on the bags encourages passengers to collect them and also try to get the autograph of a featured stewardess.
Green Gourmet gains Queen’s recognition
April 26, 2017
Green Gourmet has been awarded the Queen’s Award for Enterprise 2017 – the UK’s highest accolade for business success.
The Queen’s Awards for Enterprise are the UK’s most prestigious enterprise awards and aim to celebrate and encourage business excellence in the UK. Winners of the innovation award show outstanding results and/or sustained commercial success over a period of years. The winners are chosen by the Queen, on advice of the Prime Minister.
Green Gourmet’s recognition follows its development of a portion-controlled chicken breast fillet for school catering providing consistently-sized, ethically-sourced chicken portions, using the part of the chicken breast that provides the required protein.
The company worked with suppliers and producers to develop a 57 gram portion. By owning several steps of the process, Green Gourmet maintains quality control and by outsourcing manufacturing it reduces cost of production.
Julie Moore, managing director says: “Receiving the Queens Award is a great recognition for the hard work the whole team has put in over the last five years. Because Green Gourmet is an innovation company, we fully understand the benefits we bring to the market with our products, however, the Queens Award gives us a stamp of approval to give to customers. I think it will open up a wealth of new opportunities for us.”
Spiriant’s Audi hat-trick
April 19, 2017
SPIRIANT and the design studio of the Audi Group have developed three collections of onboard service products for premium passengers.
The three collections named Smart Comfort, Relax & Recharge and Dine & Delight reflect the team’s predictions for future wellbeing needs and focus on providing passengers comfort and good health while facilitating easy handling by crews.
Items in the collections include an innovative sleeping mask with slots for flat headphones (Smart Comfort), a thermal cape to prevent any neck or upper back pain (Relax & Recharge) and a modular tray system that can be configured in a variety of ways (Dine & Delight).
“Our airline customers are looking for innovative ways to differentiate themselves in order to attract premium passengers,“ said Daniel Knies, SPIRIANT’s director of design and products. “In addition to fulfilling comfort requirements, these new collections also respond to the increasing desire among consumers to take care of their health while travelling.“
The products could also be used in the future in self-driving cars. “The well-being of passengers is not only essential on flights. This new way of driving will also allow car passengers to use their time to relax or work. That means that long-term, many of the products we designed can also be used in AUDI-cars,” said André Georgi, Audi Industrial Design.
Alpha LSG extends with Jet2
April 19, 2017
Alpha LSG has been awarded a five year extension to its contract to provide catering and logistics services to Jet2.com’s entire UK network, including new routes out of Birmingham and London-Stansted that are being launched from the end of March.
The enhanced contract, which runs through to 2021, reflects the excellent long-standing relationship between Alpha LSG and Jet2.com since the award-winning airline commenced its UK operations back in 2003 from its main hub at Leeds-Bradford.
The UK’s fourth largest scheduled operator has extended its services at the regional airports of Belfast, Edinburgh, East Midlands, Glasgow, Manchester and Newcastle, most recently adding Birmingham and London-Stansted to its portfolio.
Alex Forbes, ceo of Alpha LSG, says: “We have been the caterer of choice for Jet2.com since the airline’s inception 14 years ago, working closely with their team to support the airline’s rapid growth through our renowned expertise and our ability to meet all of their requirements at all of their bases across the UK. In 2016 we achieved a remarkable on-time performance score of 99.83% across Jet2’s bases, underpinning our reputation for reliability and consistency.”
Skysupply adds colour
April 19, 2017
Skysupply and Thomas Cook Condor have joined forces to bring a splash of summer colour to its Business cabin.
New inbound and outbound amenity kits which skysupply developed, created and produced embed the Thomas Cook corporate identity in kits designed for use beyond the flight.
“As we developed the new kits we deliberately refrained from creating a classic cosmetic pouch. All products were designed in a way that allows both usage while being in the vacation destination and after usage at home,” says Wolfgang Bücherl, Managing Director at skysupply.
The inbound kit features a pouch made of neoprene containing a dental set, earplugs, grey socks with a yellow toe tip and an eye mask. The mask has a yellow coloured “wake up” side with an alarm clock symbol relating to the sunrise, and a “good night” side coloured in grey with a moon and star print symbolising the sleeping mode.
Outbound passengers will be handed a yellow hard shell sunglasses case – with grey and white details – which can easily be unzipped and securely closed again. In addition to the box, passengers receive a dental set, earplugs, grey socks with yellow toe tip as well as the double-sided eye mask, as in the inbound kit. All items are stored in the sunglasses case.
Buzz gets arty for Qantas
April 19, 2017
Buzz has work with some of Australia’s leading artists, photographers and digital influencers to feature their work on the international Business class amenity kits for Qantas.
The ‘Qantas Curates’ programme has seen the airline work with professional Australian contemporary art curators to select artworks from 16 Australians specialising in a variety of different styles including pop culture, photography, fine art, abstract landscape, Indigenous art and textile design.
The new range of amenity kits (eight types for men and eight for women) will be onboard from May 1 with two designs launching every few months.
The bags are positioned as collectible pieces to take away post-flight and use as make-up bags, an evening clutch or for mobile phone storage.
Billie Justice Thomson, whose artwork ‘Fairy Bread’ will feature on an amenity kit for women said: “It’s really exciting to be part of an art exhibition at 38,000 feet. This is a powerful way to share contemporary art, particularly alongside some of Australia’s most talented artists.”
The amenity kits include ASPAR products by Aurora Spa (hand cream, lip balm and face moisturiser), a wrap-around eye mask in the same artwork as the kit, Colgate toothpaste, toothbrush, earplugs and travel socks.
Every one’s a winner
April 10, 2017
Just three years since we launched the Onboard Hospitality Awards, these are now THE awards for the onboard hospitality industry. Check out our photo gallery of the 2017 awards presentation evening here.
This year almost 200 products and services were put forward in 11 categories and the winners were announced to an invited audience of buyers and suppliers at the Radisson Blu in Hamburg just prior to the World Travel Catering and Onboard Services Expo.
Onboard Hospitality’s editor, Julie Baxter, said: “If it was up to us, they’d all be winners because we see on a daily basis just how passionate businesses in this sector are about their products and services, just how genuinely they believe in what they bring to market.
“In fact it is our entirely independent judging process which sets these awards apart, giving our readers – this industry’s buyers and suppliers – a key role in the judging process. This ensures the Awards represent peer to peer recognition of the most valuable kind, they have been judged by their industry colleagues – all with expert knowledge and experience in the onboard hospitality field.
“The awards have been driven by the industry – they are YOUR awards and we are proud to make them happen for you.”
Be apart of them for 2018 – entries open September 1 2017.
Taste of Travel
April 4, 2017
Don’t miss the fun and inspiring sessions at the Taste of Travel Theatre today and tomorrow, if you are attending WTCE Hamburg.
Onboard Hospitality is delighted to be working with the World Travel Catering & Onboard Services Expo (WTCE) team again this year to pull together an exciting programme of lively and inspiring sessions at the Taste of Travel Theatre.
Today (Wednesday) sees Finnish Chef of the Year and Bocuse d’Or finalist, Eero Vottonen present a range of signature breakfast dishes he created for Finnair; and high-profile Asian chefs, Chef Ms Trinh Diem Vy and Chef Happy demonstrating how teaming up with restaurants can improve airline and rail customer satisfaction.
Tomorrow (Thursday) Alan Hayes, inflight retail and managed services director for Alpha LSG, discusses an alternative view of the buyer/supplier relationship and key considerations you should follow in really making your product’s sales soar. And there is a chance to meet new products targeting the onboard market and get the lowdown on everyone’s favourite cuppa – tea.
All sessions are free to attend with fantastic food samples available as well as plenty of interactive discussion and inspirational ideas. The Onboard Hospitality team is based beside the Theatre on Stand 1G99.
AIX in action
April 4, 2017
Onboard Hospitality is pleased to be attending the Aircraft Interiors Expo (AIX), in Hamburg, this week. Richard Williams, Julie Baxter and Sue Williams are touring the stands looking for the latest innovations, technologies and inflight entertainment.
Polly Magraw, Event Director, comments: “There has been major growth in the number of exhibitors this year and in particular in the expanding IFEC zone, which is reflective of another successful year for the industry.”
Among those companies making their mark at the show are:
FliteTrak: Unveiling next generation intelligent airline seating technology that will transform passenger comfort with seating that can measure individual seats for temperature, movement and seatbelt closure.
Dimer LLC: Showcasing its mobile sanitising robot for airplane interiors, “GermFalcon”. The highly effective germ-killing device is mobile and compact — no larger than a flight attendant’s food and beverage cart
GENTEX: Showcasing the latest in electronically dimmable windows to enhance the flight experience. The dimmable windows feature high‐speed transition between clear and dark, a new ultra‐dark low‐end transmission, an innovative thin‐film coating for elimination of harmful IR and UV light, and reduced maintenance and operation costs
AeroFoam Industries: Debuting their comfort configuration tool. Using a seat configuration platform, people will be able to sit with AeroFoam experts as they adjust the comfort.
Zyenalabs: Showcasing its technology that provides for cabin exploration and feasibility studies through visualisation technology.
Starling Aerospace: launching their new track and swivel seat to optimise passenger space for recline and relaxation.
Skysupply prepares for the sun
April 4, 2017
Skysupply has launched a new summer sun focused amenity kit offer for the airlines of the Thomas Cook Group Airlines.
The Premium Economy Class inbound kit comprises a handy, foldable shopper bag in a discreet gray and white pattern. Its cover has a hook to be attached to the inside of a purse, for example.
In addition, passengers receive a liquid hand sanitizer, in-ear headphones, a dental set, earplugs, gray socks with a yellow tip and an eye mask.
The mask has a yellow coloured “wake up” side with an alarm clock symbol relating to the sunrise, and a “good night” side colored in gray with a moon and star print symbolizing the sleeping mode.
The whole content is presented as a gift held together in place by a neat banderole.
Wolfgang Bücherl, md at skysupply says: “As we developed the new amenity kits for the Thomas Cook Group, we deliberately refrained from creating a classic cosmetic pouch. All products were designed in a way that allows both a usage while being in the vacation destination and an after usage at home.”
When flying outbound, Premium Economy Class passengers receive a water bottle showing a friendly yellow and white colour concept. All amenities are stored in the bottle, once again held together in place by a neat banderole for an easy and organised transportation.
The airline group includes Thomas Cook Airlines UK, Thomas Cook Airlines Scandinavia, Thomas Cook Airlines Belgium and Condor Flugdienst.
Japan Airlines introduces new First amenity kits
March 28, 2017
Japan Airlines (JAL) will introduce new amenity kits for its international First passengers this week supplied by Formia.
The new kits, developed in collaboration with Porsche Design, will be available on routes to Tokyo Haneda and Narita from London Heathrow, New York JFK, San Francisco and Los Angeles.
Two different colours of amenity kit cases will be available separately on inbound and outbound flights.
The kits will include a toothbrush set, mouthwash, ear plugs, eye mask, brush, moisture mask and tissues as well as Porsche-designed hand and body cream, facial spray and lip balm.
Additionally, JAL will introduce new Porsche-designed inflight relax wear, also supplied by Formia, for a three-month period.
MSC Cruises reveals new dining offerings
March 28, 2017
MSC Cruises is to launch an enhanced onboard dining experience which will include flexible dining, new specialty restaurants, chefs tables and open kitchens.
The new experiences will first be available on MSC Meraviglia in June and MSC Seaside in December and will also include collaborations with chef Roy Yamaguchi and award-winning French chocolatier and pastry chef Jean-Philippe Maury.
MSC Cruises’ head of product development and guest experience, Andrea Gangale, says: “The new dining concepts are being introduced to cater to the needs of today’s cruise guests, who are looking for flexibility and choices. We are also introducing new ways for guests to manage their choices – through cutting-edge onboard technology – and offering an even greater selection of international restaurants to deliver culinary experiences from around the world.”
Onboard ‘Flexi Dining’ allows a guest to pre-select a time slot for their evening meal, with the ability to change it at any time during their cruise.
Both ships will feature restaurants with ‘open kitchens’, following the trend in land-based restaurant design, allowing guests to see the chefs at work.
Kaito Teppanyaki will open on MSC Meraviglia offering a modern twist on Asian cuisine; additionally the Butcher’s Cut American Steakhouse will open onboard. MSC Seaside will feature Asian Market Kitchen by Roy Yamaguchi and seafood restaurant, Ocean Cay.
Etihad celebrates its 2000th flying nanny
March 28, 2017
Etihad Airways celebrated the graduation of its 2000th Flying Nanny from its bespoke training programme devised in partnership with UK-based higher education college Norland.
The college specialises in early years education and ensures Etihad’s onboard Flying Nannies can combine service and hospitality expertise with childcare skills.
Linda Celestino, Etihad Airways’ vice president guest experience, says: “Flying with a young family can be daunting, even for our most experienced guests, and the Flying Nanny role demonstrates our understanding of their needs and our unwavering commitment to making the journey as relaxing, entertaining and comfortable as possible.”
Etihad also now features a Flying Nanny Kit as part of the ‘Etihad Explorers’ programme, with children’s activities including origami, games, pom-poms, flight certificates, magic tricks and face painting.
Pictured is Linda Celestino, (right), Etihad Airways’ 2000th Flying Nanny, Isabel Moya Guzman (centre), and Claire Burgess, head of research, consultancy and training at Norland (left)
Foodie focus at WTCE
March 20, 2017
Development chefs, Michelin-star chefs, TV and celebrity chefs will all be among the lineup at this year’s Taste of Travel Theatre, during WTCE.
Moderated by Onboard Hospitality’s former editor Jo Austin, the lively foodie sessions will include a star-studded collection of innovative chefs sure to provide culinary inspiration for onboard application and some great tasting samples every day of the show (April 4-6).
First up will be development chef consultant, TV presenter and founder of Posh Pasty, James Strawbridge focus on foodie products which work best for the buy-on-board market.
Followed by Michelin-starred celebrity chef Mark Sargeant who demonstrated dishes he created for onboard American Airlines while treating his audience to highlights from his career – including his time working under Gordon Ramsay.
Later in the day, TV personality and celebrity chef Levi Roots will talk about the journey behind his successful Reggae Reggae range of Caribbean-inspired cooking sauces, ready meals, soft drinks and desserts.
On the second day, Eero Vottonen, winner of the Worldchefs Global Chef Challenge 2016, will present his range of signature dishes – created to celebrate Finnair’s centennial anniversary. He will be joined by Maarit Keränen, Head of In-Flight Service at Finnair, who will explain the value of working with a celebrity chef like Vottonen.
From Vietnam, Chef Ms Trinh Diem Vy – one of Vietnam’s most recognised restauranteurs and chefs – will also speak on the second day is a session with Chef Keerthi Hapugasdeniya (Happy) to explain how partnering with restaurants can improve airline and rail customer satisfaction.
Alessi for Delta
March 20, 2017
After three years of research and product development, Buzz has introduced Alessi for Delta, a modern, bespoke serviceware range created exclusively for Delta Air Lines.
Buzz facilitated this partnership with globally renowned design house, Alessi to curate a modern, stylish and functional line of service products and tableware for Delta. This will be the first time Alessi has appeared inflight with a major airline with such a comprehensive program.
The Alessi for Delta range includes flatware, cutlery, glassware, ceramics, tabletop accessories such as napkin rings and cruet, servingware and trays.
The Buzz team designed, produced, tested, coordinated and delivered all the products for the Alessi for Delta range, working alongside Alessi to ensure their design visions remained true whilst translating their product for onboard use taking into account the weight, size, material and logistical considerations.
March 20, 2017
The UK’s biggest trade event for natural and organic food and drink opens in London on 2-3 April
Purple tea, cashew milk yoghurt, pure grain bread, turmeric lattes, goat’s kefir, high-protein noodles, sunshine soup, and matcha tea butter – will be among the new product launches taking place at the Natural Food Show, held at London ExCeL.
Part of Natural & Organic Products Europe trade show, which attracts over 10,000 attendees annually, the Natural Food Show is a vibrant showcase of the best (and biggest) choice of natural and certified organic food and drink from around the world.
Many of the 400+ companies confirmed for 2017 won’t be exhibiting at any other event in the UK this year – making it a useful event for buyers looking to discover innovative new ideas and emerging trends that they won’t see elsewhere.
Boris drops in on Ethiopian
March 20, 2017
The Hon. Boris Johnson MP, Secretary of State for Foreign and Commonwealth Affairs, has toured Ethiopian Airline’s Headquarters in Addis Ababa, praising its commitment to fast growth in the region.
During his visit to the airline’s Aviation Academy and flight simulators the Foreign Secretary said: “Ethiopian Airlines is one of the fastest growing airlines in the world and my visit to Ethiopia is quite instrumental in boosting the existing partnership between the UK and Ethiopia.”
Ethiopian currently flies to London, Brussels, Dublin, Frankfurt, Madrid, Milan, Paris, Rome, Stockholm and Vienna in Europe and will add Oslo as of March 26, 2017. It is the fastest growing airline in Africa and one of the continent’s leading carriers.
Qatar sets new standards
March 14, 2017
QATAR Airways claims to be setting new standards in the Business cabin with the launch of QSuite seating.
Two years in the making, the flexible private suites can be opened up into a double bed while adjustable panels and movable TV monitors on the centre four seats can be stowed to create an even larger suite for four passengers to work and dine together.
The new product will be retrofitted on the existing Qatar Airways fleet from June.
The new Business experience will also include an enhanced food and beverage concept, including sharing options, new chinaware and cutlery, ‘sumptuous’ soft furnishings, luxury bedding, sleep suits from The White Company and amenity kits featuring Castello Monte Vibiano Vecchio olive oil-based toiletries.
Virgin renewal for Gategroup
March 14, 2017
Gategroup reports the renewal of its Virgin Atlantic contract in the UK, the US and Shanghai for up to five more years. Virgin Atlantic is one of gategroup’s top 10 customers globally and sees it managing onboard provisioning services, menu and service design concepts and total food sourcing and distribution for the airline.
Mark Anderson, evp customer, Virgin Atlantic comments: “The food we serve onboard plays an important part in our customer’s journey. From our locally-sourced dishes, to the ice-cream handed out during the movies, we believe in providing the best inflight experience for our customers. We are excited to extend our partnership with gategroup to continue delivering the innovative experience our customers love.”
“We are delighted to continue partnering with Virgin Atlantic, a leading international airline known for its trend-setting originality,” said Xavier Rossinyol, gategroup chief executive officer. “I am proud of all the gategroup team members involved, especially in the UK, and our Culinary Centre of Excellence. Their work demonstrates our dedicated focus on airline customers and delivering the very best for passengers.”
Formia to open in the US
March 14, 2017
FORMIA is to establish a brand, marketing and sales operation in the United States. Led by Niklas Sandor, newly-appointed regional director, this local presence will improve support to the local client base while boosting the growth opportunities for the company in both North and South America.
Gin’s the thing for Newrest
March 14, 2017
NEWREST has launched an innovative Gin Bar for service onboard Flybe.
Said to be a first to market, the Gin Bar features six different types of gin miniatures including Tanqueray, Whitley Neill, Caorunn and Opihr alongside Gordons and Bombay offered with Fevertree tonic.
Building on its Krispy Kremes onboard innovation, Newrest has also now added four ITSU products to its mix.
Select gets the Art of Shaving
March 14, 2017
Select Amenities has expanded its offering to include products created by The Art of Shaving brand.
Founded in 1996, The Art of Shaving has grown from one store on Lexington Avenue, New York, to a global brand with more than 150 retail locations.
Its concept is devoted to being the best in men’s skin care and grooming and focuses on a path to optimal shaving performance which it calls ‘The Four Elements of The Perfect Shave’. The message is backed by products which help shavers prepare, lather up, shave and moisturise.
The grooming products use 100% pure essential oils and are now offered as a travel range suitable for inflight.
Trolley distribution deal for RMT Global Partners
March 14, 2017
Trollley specialist Norduyn has forged a new partnership with RMT Global Partners to promote and sell its airline catering products.
The partnership will see RMT Global Partners promote and sell Norduyn’s Quantum Flex trolleys, oven inserts, trays, waste bins, Atlas-standard drawers and carriers to USA-based airlines.
Mathieu Boivin, president & ceo of Norduyn, says: “We are delighted about the new partnership with RMT Global Partners, a well-established inflight service equipment provider with expertise in the aviation market. The now enhanced product portfolio will bring added value to airlines, enabling them to purchase a full range of mobile service equipment from a single source.”
The Quantum Flex range is positioned as innovative and industry leading as it is made from mostly composite materials. It is easier to maintain than traditional all-aluminum trolleys, lowering overall maintenance costs and is available in standard and half sizes with multiple configurations. Combined with Norduyn’s lighter Atlas-standard drawers it can help lower fuel costs and maintenance down time, and make service easier for crew.
Richard Tuttle, ceo and md for RMT Global Partners, says: “This exciting partnership enables us to offer an entirely new line of quality products. We look forward to working with Norduyn as we both grow into the future.”
Eurowings renewal for Retail inMotion
March 14, 2017
Retail inMotion and Eurowings have extended their longstanding partnership through LSG Sky Chefs Retail for another three years. The scope of the contract will include fully outsourced retail management for the airline for all Eurowings stations across Europe.
As part of the new contract agreement, LSG Retail will implement a totally new loading concept that increases efficiencies for the airline and their passengers.
“We have developed a productive, edifying and long-lasting business relationship with the LSG Retail team in Cologne,” said Katrin Flöther, vice president customer experience & product at Eurowings. “The past successes we have implemented together clearly indicate that our collaboration will benefit the overall customer satisfaction on board the Eurowings fleet and will be lucrative for both of our companies moving forward.”
The relationship between Eurowings and LSG Group originally began in 2002 under the Germanwings brand. The partnership continues at present between LSG Retail, which operates under the brand umbrella of Retail inMotion, and Eurowings. LSG Retail caters for more than 175,000 flights for Eurowings each year.
COPA Airlines Business Class Amenity Kit
March 14, 2017
COPA Airlines, Panamá’s flag carrier, has launched a new Business Class Amenity Kit featuring patterns inspired by the handicraft traditions of Panamá’s indigenous people. The abstract geometric figures depicted on the bag’s natural exterior material and on the eyeshade are evocative of Panamá’s distinctive landscape and wildlife. The kit includes a comfort pack with socks, eyeshade and a signature skincare line-up with almond-scented hand lotion and an almond lip balm stick inspired by the beach almond tree of Panamá
Flying Food Group chalks up a range of successes
March 7, 2017
Xiamen Airlines has chosen Flying Food Group JFK to cater its new, three-times weekly route between New York JFK and Fuzhou, China. JFK is Xiamen’s second US gateway.
Emirates Airline has chosen Flying Food Group IAD to cater its daily flights between Washington Dulles and Dubai. Emirates switched to FFG at IAD as of March 1, 2017. FFG IAD is a 48,000-square-foot, state-of-the-art kitchen sited less than five miles from Dulles International Airport. The facility debuted in December 2015 servicing launch customer Virgin Atlantic.
FFG IAD customers now include Emirates, Royal Air Maroc (RAM) three times weekly to Casablanca; Ethiopian Airlines, seven times weekly flights Addis Ababa, Lufthansa, twice daily flights to Frankfurt/Munich and Virgin Atlantic—daily to London.
Birthday amenity kits with Icelandair
March 7, 2017
ICELANDAIR is celebrating its 80th anniversary with the launch of new amenity kits from spring 2017.
Created in a collaboration with inflight specialists, skysupply, the special edition kits come in branded, anniversary tins featuring distinctive imagery of Iceland.
The kits will be distributed in the airline’s new Saga Class and contain a dental set, earplugs, socks, an extra large eye mask and a collection of Blue Lagoon toiletries, linking the onboard gift to one of Iceland’s most popular stand-out visitor attractions.
There are four signature motifs representing the destination on the tins and passengers will be encouraged to collector the full set and reuse them post flight.
Wolfgang Bücherl, managing director of skysupply said: “We are very delighted to be part of Icelandair’s jubilee celebrations and compliment the national carrier on its long-term success.”
Keeping it tidy onboard
March 7, 2017
KAELIS Onboard Services has signed a new deal with UK carrier easyJet to provide an innovative rack dispenser onboard.
The dispenser, designed specifically to improve efficiency and tidiness onboard features multiple compartments for cups, stirrers, sugar sachets and napkins amongst other.
The detachable accessory hangs on the side of the drawer on top of the trolley to give additional storage, opportunities and can be used not only for dining and catering products but also to provide additional space for buy-on-board product displays. The product is transparent and located on top of the trolley at customer eye-level.
Michelin-star dishes with Air France
March 7, 2017
AIR France Business passengers departing from Canada are now being served dishes created by Michelin-starred chef, Danieal Boulud.
Flights departing Montreal, Toronto and Vancouver, until the end of February 2018, will offer a new dish each month as part of an Air France programme positioning it as ambassador fine French dining in the sky.
Daniel Boulud, creator of Café Boulud at the Four Seasons Hotel in Toronto and Maison Boulud at the Ritz-Carlton Montreal, is inspired by French culinary traditions enhanced with international spices. Among the dishes he has created are salmon with fennel, chickpea and sumac, braised lamb with spring root vegetables and braised chicken basquaise with chorizo, peppers and saffron rice.
Air France has worked with renowned French chefs since 2008 for its menus.
New regional food offerings from ANA
March 7, 2017
ALL Nippon Airways (ANA) has launch the latest phase of its Taste of Japan campaign focused on regional F&B.
Launched in 2013, the campaign aims to raise the profile of Japan’s lesser-known regions by featuring their food and drink on ANA flights and in airport lounges.
This phase features produce from Nagano, Ibraki and Kochi prefectures.Dishes include Shinshu salmon from and Shinshu beef round steak from Nagano and clams and cherry bass steamed in white wine from Ibraki.
Kochi grown tomatoes stuffed with red paprika mousse and white asparagus wrapped in Parma ham will also be served, as well as Hinohikari, a nationally celebrated brand of rice from Kochi.
Sake and shochu, the national spirits of Japan, are on offer in ANA’s Haneda, Narita and Kansai lounges.
Delta’s premium wine menu now boarding
March 7, 2017
An exclusive selection of premium wines is now available to Delta One customers flying between London Heathrow and the United States.
Delta’s Master Sommelier, Andrea Robinson said: “Delta’s unique wine programme provides an opportunity to offer a variety of regionally-sourced wines, including small, emerging and family-owned wineries, onboard to its customers. Each menu includes a rich diversity of regional origin, with wines that pair well with the flavours and cooking styles of the season.”
The vintages will appear on a rotating seasonal basis, with two different reds and whites available every three months. From June to August, one white will be substituted for a French rosé on flights to Delta’s eight US destinations from Heathrow.
Throughout the year, Business customers will also be offered Charles Heidsieck Brut champagne as well as dessert wine or port following the main meal service.
Robinson samples 1,600 different wines from around the world to curate her Delta selections. In addition to the Premium Programme, she also curates an Essential Delta One menu, one for South America and a fourth for US transcontinental routes.
Wessco gets onboard with Hawaiian
February 28, 2017
WESSCO has collaborated with Hawaiian Airlines on a range of new soft goods plus upgraded amenity kits for Business, Extra Comfort and Economy.
WESSCO manufactured premium bedding items including a quilt and lounging pillow adorned with a contemporary “‘Auli‘ilani lehua” floral pattern by local Hawaiian designer- Sig Zane Designs.
The lehua blossom is a native of the Hawaiian forests and inspired the patterns on the bedding items. The lounging pillow comes with an elastic band to keep it in place on the seat’s headrest or provides added comfort for lumbar support.
The new amenity kits also include the same floral motif and include Loli’i skincare items, created exclusively for Hawaiian Airlines, featuring their signature scent “Makiki Valley.”